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Enreach, Europe’s leading provider of converged contact solutions has today announced that Bertrand Pourcelot, Enreach for Service Providers’ Chief Executive Officer, and Tonny Siemons, Enreach’s Business Development Lead for Cloud IT, will each join panel sessions at the upcoming CCA European Summit. The event takes place 19-21 June 2024 at the Hotel Palacio Estoril in Estoril, Portugal.

At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.

Alianza, Inc., the leading cloud communications platform for service providers, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos) to streamline migration of legacy voice infrastructure to the cloud. The new access control solution offers a low-risk path for telcos to reduce operating complexity and gain network management efficiencies while also accelerating the path to service innovation.

Nord Security, a leading cybersecurity firm renowned for its VPN solution NordVPN, has unveiled NordStellar, a cutting-edge threat exposure management platform designed to empower businesses in detecting and combating cyber threats effectively. Developed by the same team behind NordVPN, NordStellar aims to revolutionize enterprise cybersecurity by offering comprehensive protection against data breaches, fraud, ransomware attacks, and unauthorized access.

Flatiron Software Co. has unveiled its latest innovation, Snapshot Reviews, a cutting-edge engineering team performance assessment platform designed to transform the way software developers are evaluated. This platform leverages real-time productivity data to provide precise insights derived directly from code analysis, utilizing advanced AI technology.

The Snapdragon X Plus is an upgraded version of the Snapdragon X Elite, which debuted in October last year. Many of the touted features remain similar, including claims of exceptional performance, extended battery life, and cutting-edge on-device AI capabilities. Qualcomm asserts that the CPU, GPU, and NPU (Neural Processing Unit) collectively offer superior performance and energy efficiency.

In a significant development for the telecommunications industry, Lifecycle Software has unveiled its latest innovation, the Nexus MVNE platform, designed to streamline the process for brands aspiring to launch their own Mobile Virtual Network Operator (MVNO). This groundbreaking platform aims to demystify the traditionally complex and cost-prohibitive journey of becoming a neo telco, offering a fast-track route to market entry.

Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers.   The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment.   Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses.  …

The South Korean tech giant, Samsung Electronics, has announced an effective demonstration of what it terms the world’s first video call on the Amazon Web Services (AWS) cloud platform using Mission Critical Push-to-Talk, Data and Video (MCPTX, also known as Mission Critical Communications), the communications functionality designed specifically for first responders. Based on 3GPP Release 14 specifications, this implementation was enabled by the successful onboarding, integration and deployment on AWS cloud. Wonil Roh, Senior Vice President and Head of Product Strategy, Networks Business at Samsung Electronics, said, “This demonstration showcases how Samsung’s Mission Critical Communications solutions can manage public crises and be readily deployed on public cloud platforms. It also enables us to learn and adapt to the evolving needs of service providers and end-users alike. This brings a new level of broad coverage, scalability and reliability to mission critical service deployments, and we look forward to continuing our journey…