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People & Interviews

Adam Zeibig of VCC Live: Seeking for a win-win scenario

By Aiste Kryzanovske October 18, 2021

In the fast-paced and demanding world of telecommunications, where new technologies and challenges are always around the next corner, Adam Zeibig, Carrier Manager at VCC Live, is always seeking for a win-win scenario. Read the VoIP.Review exclusive interview with Adam, in which he discusses his experience, motivations, and challenges working in the telecommunications sector, as well as his outlook on the future of AI and IoT in telecoms. Tell us about VCC Live and about your role in the company. VCC Live is a cloud-based contact center software providing company that is headquartered here in Budapest. But we also have legal entities in Germany and the United States. At the time I started here in the company, which was one and a half year ago, a little bit more than one and a half year ago, we had roughly 65 employees working for us, but during that time we…

Telecom News

DIDWW and Daktela team up for extended contact center reach

By Aiste Kryzanovske October 7, 2021

To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

Telecom News

A quick roundup of the news in Telecoms | Week #38

By Aiste Kryzanovske September 24, 2021

Vodia now interoperable with Skyetel Vodia has announced the completion of interoperability with Skyetel, an independent telecom carrier. Skyetel clients now have access to Vodia’s certified VoIP telephone system thanks to the proven compatibility of Vodia’s PBX software with Skyetel’s SIP trunks. Skyetel’s multi-tenant SIP trunking platform is set up so that resellers may simply connect to Vodia to provision and manage their DID inventories. Relationship pricing is also available to resellers without the need for contracts, obligations or upfront payments. Read more at: https://tinyurl.com/2nhhhfn5 Nokia updates its in-house routing silicon With the introduction of its new FP5 processor, Nokia has updated its in-house routing silicon, considerably boosting capacity, reducing power consumption and incorporating encryption to improve security. The FP5 has a 4.8 Tbps network processor, which doubles the 2.4 Tbps available on the FP4, and is Nokia’s first chip to handle 800-gig Ethernet routing interfaces. Other benefits include enhanced…

Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

By Aiste Kryzanovske September 9, 2021

DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

What is SIP trunking?

By Aiste Kryzanovske August 16, 2021

SIP trunking is conquering the business world. However, some still do not know exactly what SIP services are, how they work or what to expect from them. We want to explain some essential aspects of this service, so in this article we will examine what SIP trunking is, what its benefits are and introduce you to the most popular SIP trunking providers on the market. SIP Trunking definition SIP or Session Initiation Protocol is a way to carry through voice over IP (VoIP) calls. It is an application layer protocol for real-time audio and/or video sessions between two endpoints. To put it simply, SIP is a technology that originates, maintains, modifies, and terminates call sessions over an IP network. Basically, SIP trunks are the virtual version of analog telephone lines. When using SIP trunks, a SIP provider connects one or multiple channels to a Private Branch Exchange (PBX), giving users…

Telecom News

A quick roundup of the news in Telecoms | Week #40

By Aiste Kryzanovske October 2, 2020

SIPTrunk Inc announces SIPTRUNK Platform SIPTrunk Inc. has announced the launch of managed IP telephony services through its SIP trunking reseller platform, SIPTRUNK. The SIPTRUNK platform allows service providers to manage multiple customers and service delivery via a practical interface based on cloud support and Tier-1 networks. SIPTRUNK meets the market’s need for a SIP trunk management and provisioning platform in order to support businesses, governmental agencies, telecommunications providers and telephone companies. According to the company, it is expected that by 2025, expenditure in the SIP trunking market will reach $28.8 billion. Read more at: https://tinyurl.com/y835ctxf UK’s fiber startup Lumenisity enters the market The UK start-up company Lumenisity has entered the market and released its first commercial products. Lumenisity was created to promote breakthroughs in the creation of hollowcore optical fiber. According to the company, data moves 50% faster in a hollowcore fiber, as the light travels through the air…

Telecom News

Telinta scales up its mobile softphone app with new SMS options

By Vilija Simkiene June 18, 2020

Cloud-based softswitch solution provider Telinta has enhanced its TeliGlobe Mobile Softphone with new SMS options. Available for both Android and Apple iOS mobile devices, TeliGlobe is a brandable mobile softphone app and an essential component of Telinta’s cloud-native solution for mobile VoIP. The company offers mobile VoIP as a stand-alone service, or in conjunction with its white label solutions such as hosted PBX, SIP trunking, and other services. In a news release, Telinta said that VoIP service providers can easily offer SMS services together with voice and video calling via TeliGlobe. This mobile softphone app can be used to send and receive messages with SMS-enabled DIDs from Telinta’s partner companies, which provide Telinta customers with a number of options to meet their needs for worldwide SMS services. “Telinta understands that Mobile VoIP is one of the fastest growing opportunities in our industry,” said Alex Ferdman, CEO of Telinta. “Adding industry-leading SMS…

Telecom News

RingLeader offers free service on its CrowdVoice Americas platform

By Vilija Simkiene May 12, 2020

The US-based RingLeader, Inc., a leading internet phone service provider specializing in SIP trunking communications technology, has extended free subscription to its North American calling services. The company is pledging 25,000 months of free service on its CrowdVoice Americas platform that offers secure mobile social communications in Mexico, Canada and the United States. Amid the COVID-19 pandemic, RingLeader is committed to helping families, small businesses and organizations that need reliable and affordable means to stay connected. The company will provide free messaging and VoIP services to each user, including unlimited inbound international calling and 500 minutes of free outbound calling per month, where services are available. Moreover, new customers will also be allocated a US phone number and an international phone number in Canada or Mexico, ensuring high-quality calls between the CrowdVoice app and landlines. RingLeader’s CEO Neil Darling said, “COVID-19 is severely impacting families around the world…

Telecom News

Colt adds VoIP optimization and IPv6 support to its SD-WAN service

By Vilija Simkiene May 6, 2020

In its quest to deliver more comprehensive next-generation enterprise networks, the UK-based Colt Technology Services has launched two new features underpinned by its SD-WAN platform, VoIP optimization and support for IPv6. The company is an innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualization (NFV), running its Colt IQ Network that now connects more than 900 data centers across Europe, Asia and North America’s largest business hubs with over 29,000 on-net locations. In a statement, the operator said that these new features address the shift in network demand that businesses around the world are currently experiencing, as many have to adapt to the new standards of mass remote working and having additional devices connecting to their already stretched networks. This coronavirus-induced shift to remote working means that enterprises now have a significantly increased demand for VoIP-enabled networking products. Peter Coppens, Vice President of Product Portfolio…