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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…

Norwegian telco Telenor Group and Malaysia-based Axiata Group have announced their discussions regarding a prospective non-cash merger of their telecom and infrastructure assets in Asia, in which Telenor would take a majority stake. Telenor and Axiata’s jointly owned telecommunications giant MergeCo would combine the two companies’ operations in South and Southeast Asia, and in its headquarters in Malaysia would serve almost 300 million customers using approximately 60,000 communication towers located across Asia. Gunn Wærsted, Chair of Telenor Group, said: “Today we announce that Telenor and Axiata are in discussions on joining forces in Asia, one of the most dynamic and innovative regions in the world. Together, we aim to create a leading and well-diversified pan-Asian telecom and infrastructure company with substantial synergy potential and strong regional operations. It is Telenor’s strategy to develop and create value from our core telco assets in the Nordic and Asian region. This potential merger…

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A quick roundup of the news in Telecoms | Week #34

Telenor and Axiata work towards merging Asian operations