Cummins Inc, a global leader in manufacturing heavy-duty truck engines, has sealed a groundbreaking deal with Verizon Business to introduce cutting-edge wireless networks at its Jamestown Engine Plant (JEP) in Lakewood, NY. The collaboration entails the deployment of Verizon’s innovative Neutral Host Network alongside a Private 5G Network within the premises of JEP, aiming to cater to both public and private connectivity needs.
GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…
Verizon Business has announced that it will provide a variety of network connectivity options to Siemens, a German global technology business, in order to maintain the security of its employees’ devices and data. The solutions will provide Siemens employees in smaller office locations with a smooth “plug and play” user experience while emphasizing security and zero trust principles. Siemens’ zero-trust initiative demands that all employee devices be verified, approved and continually checked before access to mission-critical applications and data is granted or retained. Verizon Business will implement an “internet only” connection, such as a global Managed Wide Area Network based on Cisco Meraki technology, which is vital to the success of the Siemens’ “never trust, always verify” program. According to Sanjiv Gossain, EMEA Vice President, Verizon Business, an intelligent network may make underlying architectures more agile by controlling traffic and improving operational efficiency. He noted that while every…
Verizon has announced Verizon Women’s CoLab, an attempt to support women in the current crisis of women leaving the workforce at an increased pace due to the Covid-19 pandemic. This initiative will involve Verizon’s key stakeholders, customers, employees and the general public. These actions by Verizon follow a recent survey by Morning Consult, ordered by Verizon, which found that women were leaving work due to burnout because of the Covid-19 pandemic, and having to take on additional responsibilities in their personal lives and at home. Verizon Women’s CoLab will be released later this year. It is a synergetic engine for women’s careers, wherever they might be. This initiative unites resources for women to succeed in an increasingly digital world, during and after the pandemic. Participants will gain access to leaders, top-notch development resources, and a wealth of tools that will assist them to stay and prosper in the…
Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…
