VoIP Archives | Page 10 of 33

Telecom News

DIDWW and AssistYou join forces to offer AI-powered voice assistant services worldwide

By Aiste Kryzanovske June 2, 2023

DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…

CPaaS

Sinch Leads in CPaaS: Global Coverage, Regulatory Expertise & Seamless Communication

By Aiste Kryzanovske May 29, 2023

Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.

Telecom News

Unified Communications Management: Balancing Costs and Complexity

By Aiste Kryzanovske May 26, 2023

Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.

CCaaS

Transforming Contact Centers: BT & ServiceNow’s Cloud-Based Solution

By Aiste Kryzanovske May 18, 2023

BT and ServiceNow join forces to launch a contact-centre-as-a-service (CCaaS) offering, streamlining digitalization for businesses and public sector clients. This cloud-based solution promotes flexibility, cost-efficiency, and innovative services for a seamless user experience.

CPaaS

Telinta and Commio Team Up to Present a Webinar for VoIP Service Providers

By Aiste Kryzanovske May 17, 2023

Telinta, a global leader in cloud-based softswitch and billing solutions, and Commio, a leading VoIP origination and termination provider,have teamed up to meet the needs of VoIP service providers. The two industry leaders will jointly present a webinar for VoIP service providers explaining the benefits of using Commio’s high-quality services together with Telinta’s platform. Save the Date: Tuesday May 23, 2023 11:00am Eastern Time (UTC-04) To Register: telinta.com/Commio-Webinar Using Telinta’s cloud-based TeliCoreTM softswitch and billing platform, VoIP service providers can easily use Commio’s VoIP Termination, Origination and Messaging to offer Hosted PBX, SIP Trunks, Business and Residential VoIP, Mobile or Desktop VoIP calling, and other popular services. Using Commio, you can easily select from 40+ underlying carriers with built-in redundancy. With tools to monitor, troubleshoot, and solve common communications issues, access to a U.S.-based team of responsive experts, and built-in intelligence to save money and improve quality, Commio delivers a better way to communicate. …

Telecom News

Sinch Launches IP Connect Service: Enhancing Voice Quality Worldwide

By Aiste Kryzanovske May 16, 2023

Sinch’s new international IP Connect service expands its direct connection voice footprint, addressing global call issues and delivering superior voice quality across Europe, Asia, Africa, the Middle East, and Latin America. Offering transcoder-free and consistent feature functionality, IP Connect helps improve customer engagement and contributes to building value, trust, and loyalty.

CCaaS

Vonage Earns Top Customer Sentiment Award for CCaaS

By Aiste Kryzanovske May 15, 2023

Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.

Telecom News

Unlocking NexConnect: Nextiva’s Game-Changer for Partner Marketing Strategies

By Aiste Kryzanovske May 12, 2023

Nextiva introduces NexConnect, an innovative marketing enablement platform for its partner community, offering numerous automation activities and customizable content. This game-changing solution aims to streamline partners’ go-to-market strategies, elevating their success in the competitive VoIP landscape.

Telecom News

Cresta’s AI Revolutionizes Contact Centers, Boosting Revenues and Retention

By Aiste Kryzanovske May 12, 2023

Cresta unveils new AI-driven solutions at Enterprise Connect, transforming contact centers into revenue generators and enhancing customer retention. CEO Ping Wu explores the untapped potential in service conversations, ensuring seamless experiences for organizations.

Telecom News

Ooma Office Enhances Business VoIP with Call Screening and Distinctive Ringtones

By Aiste Kryzanovske May 10, 2023

Ooma Office enhances productivity for small-to-medium-sized businesses with new advanced features, such as Call Screening, Distinctive Ringtones, and more. Offering efficient tools to manage calls, texts, faxes, and videoconferences at no extra cost.