Market Trends

The future of VoIP: trends and predictions

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VoIP has been growing in popularity since its introduction in the 1990s, and it’s not showing any signs of slowing down. VoIP technology has become a standard for businesses and individuals alike, allowing people to make phone calls and send messages over the internet. 

In this article, we’ll explore some of the most significant VoIP trends and predictions for the next decade, from the rise of 5G technology to the increasing demand for cybersecurity, as well as the potential impact of Artificial Intelligence and Machine Learning on this rapidly evolving industry.

The current state of VoIP

VoIP has been available for more than two decades, yet it is still not as popular as it could be. In fact, many individuals still have no idea what VoIP is or how it works.

As of 2023, Voice over Internet Protocol (VoIP) is a rapidly growing technology, with the mobile VoIP market alone projected to reach $183.7 billion by 2027 due to the increased demand for mobile solutions brought on by the pandemic. Moreover, the Asia Pacific is likely to become the largest VoIP services market, with a projected revenue of $100 billion by the end of 2024.

Overall, the state of VoIP is one of growth and expansion. As organizations of all sizes and values continue to profit from this powerful communication tool, we anticipate even more developments in the VoIP scene in the following ten years.

Trends in the Future of VoIP

Unified Communications

One of the biggest trends in VoIP continues to be Unified Communications as a Service (UCaaS). This means that VoIP will continue to be integrated with even more communication channels, such as video conferencing, instant messaging, social media and email. These integrations will result in a more refined communication experience, making it easier for organizations and individuals to connect.

Integration with AI

Another trend in the future of VoIP is integration with Artificial Intelligence (AI). AI-powered chatbots and virtual assistants will be able to answer client questions, freeing up human employees to address more complex issues. By evaluating client data and behavior, AI may also customize and personalize communication experiences. Of course, there will be some problems that only humans can solve since AI is prone to errors, but we’ve already seen how well AI systems can perform.

Integration with IoT

We will also see VoIP be integrated into the Internet of Things (IoT). Most of the IoT devices use the Internet Protocol (IP) to provide functionality and information. VoIP can serve as a part of the IoT mechanism to fuel automation and remote device control. This technology has a great capacity to transmit information from a point to another, in a reliable and secure way. The synergy between the two can help companies set up smart offices that allow them to significantly improve their efficiency and performance.


One of the most talked-about VoIP market trends nowadays is the deployment of 5G networks. 5G networks are projected to expand the capabilities of VoIP systems. According to GM Insights, the VoIP market surpassed $40 billion in 2022 and will grow at a 10% CAGR from 2023 to 2032, owing to the introduction of the 5G network, which will provide faster internet speeds, more reliable connections, and high-definition audio and video, making VoIP communication even more immersive and engaging.

Mobile VoIP

Finally, mobile VoIP, also known as mVoIP, is another quickly growing trend to watch out for. It is a convenient and low-cost method of communicating via mobile devices such as smartphones and tablets. Increasing smart device adoption, combined with strong internet connections, and an influx in the demand for mobile VoIP services among organizations looking to replace old networking services and provide higher bandwidth communication networks across sectors have fueled the rise of the mVoIP industry. Mobile VoIP is predicted to grow in popularity, particularly as 5G networks become more widely available.

Predictions for the Future of VoIP

Expansion of VoIP adoption

Strikingly, there are still many regions on the globe that do not have Internet connection. As a result, one of the forecasts is that VoIP use will increase as more places in ‘dead’ zones gain internet connections. This will give companies and people with a more cost-effective and flexible communication alternative, particularly in areas where traditional phone services are limited or expensive. Furthermore, as more businesses implement remote work and flexible work arrangements, VoIP communication will become increasingly more important, boosting adoption even further.

Investment in cybersecurity

It is impossible to emphasize the significance of security as VoIP communication becomes more widespread. Cybersecurity will be a major concern for VoIP in the future. To ensure VoIP communication stays private and safe, cloud communication carriers will need to include security measures such as encryption, firewalls, and other security protocols. As a result, significant investments in VoIP cybersecurity will be made to guard against possible attacks.

Customer-centric communications strategy

VoIP will become an essential component of any customer-centric communication strategy. VoIP providers will need to make sure that their platforms can be integrated with a range of communication channels, including social media, email, and messaging applications, given the advent of omnichannel communication. As a result, businesses will be able to offer a more individualized and effective customer support experience, increasing customer happiness and loyalty.

Full PSTN replacement

It’s difficult to say exactly when, but it is certain that VoIP will eventually replace the PSTN (Public Switched Telephone Network) as the sole voice network. As VoIP technology continues to improve and more people move away from traditional phone lines, there is increasing pressure to fully replace the PSTN with VoIP services. As a result, VoIP would become the primary method of corporate communication, offering a more reliable and affordable communication alternative, especially for organizations that rely on voice communication for their operations.

VoIP infrastructure improvements

And lastly, VoIP infrastructure upgrades will receive a lot of attention in the future. This will involve improvements to codecs, network protocols, bandwidth optimization, cloud computing investments, and other VoIP communication-supporting technologies. These improvements will allow for higher-quality calls, reduced latency, and better overall performance.

Final thoughts

VoIP’s future looks incredibly promising as the technology continues to evolve and become more advanced. With the emergence of 5G and the growing need for low-cost calling, VoIP is destined to become an even more important aspect of our lives over the next decade. Additionally, the potential impact of Artificial Intelligence and Machine Learning on the industry could lead to even more innovative and personalized communication solutions.

Yet, as with any technology, there are challenges to be aware of. It’s critical to safeguard against cyber threats and ensure reliable Internet access to keep your calls and messages flowing smoothly.

All in all, we can’t wait to see what the next decade holds for VoIP.

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