Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
Meta introduces Channels, a privacy-centric feature for WhatsApp, enabling one-way broadcasts to followers without revealing personal information. With options to block screenshots and control discoverability, Channels may fill the market gap for a more private broadcast platform.
China Telecom invests $434 million in a new quantum computing division, joining the growing list of telcos exploring this revolutionary technology’s potential benefits and risks to secure a position in the emerging sector.
Theta Lake, a provider of contemporary communication compliance and security solutions, and Movius, a provider of work-from-anywhere solutions for mobile voice, text and WhatsApp, have formed a partnership to help heavily regulated industry sectors scale secure and compliant mobile communications effectively and increase productivity levels. The combined solution of Movius and Theta Lake offers sophisticated mobile voice and messaging features, as well as integrated compliance capture, archiving and monitoring, all in a single, non-disruptive system that includes voice and electronic communications. Movius’ MultiLine technology provides a second, dedicated business line to any cellular device, allowing customers to securely divide their professional and personal communications while using a single device. The Movius AI-powered program also connects with major messaging applications such as WhatsApp, WeChat and Microsoft Teams, as well as prominent CRM platforms such as Salesforce. Theta Lake provides a cloud-first solution to facilitate archiving, securit, and compliance…
Australia to invest a record A$1.35bn in cybersecurity The Australian government has announced an AUS USD 1.35 billion program to combat the rise in cybersecurity threats that have intensified in recent months. This initiative, named the Cyber Enhanced Situational Awareness and Response (CESAR) package, will seek to identify more threats, fight foreign cybercriminals and build stronger partnerships within the industry. The nation’s largest ever investment in cybersecurity will supercharge the Australian Signals Directorate (ASD) and the Australian Cyber Security Centre. Prime Minister Scott Morrison said, “My government’s record investment in our nation’s cyber security will help ensure we have the tools and capabilities we need to fight back and keep Australians safe.” Read more at https://tinyurl.com/ya8q3xsl India has banned TikTok, WeChat, and other China-based apps The Indian government has banned 59 Chinese-made apps, including TikTok and WeChat, over concerns that “they are engaged in activities which are prejudicial to sovereignty…
Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…
According to a recent report from The Intercept, Google is planning to relaunch its search engine in China, meeting all the Chinese government’s censorship requirements. Back in 2010, the Internet giant withdrew its services from China due to strict censorship. Now Google is clawing its way back into the world’s largest Internet market, with a censored version of their search engine under the codename “Dragonfly”. The first platform to be developed is an Android app that is expected to be finalized in the upcoming six to nine months, claims The Intercept. The appeal of 750 million Internet users would be quite tempting to anyone, yet this news about Google has been met with some negativity, and may be considered as showing support for the totalitarian regime in China. “This has very serious implications not just for China, but for all of us, for freedom of information and Internet freedom. It…
Voice over Internet Protocol (VoIP) has been revolutionizing global communications for a while and nowadays it is considered the coolest and smartest way to talk on the phone. As a result, there has been an explosion of VoIP apps, programs and hardware that offer you amazing features. So whether you are a business owner, an online video gamer, or just an ordinary user, you know that VoIP provides you with an easy, low-cost way to communicate with people around the world. But it’s hard to choose the right application for you with so many options available. So to make your life easier, here are the 10 most popular VoIP apps available: Skype Skype was the first VoIP app for end-user, and is still, by far, one of the most popular VoIP apps available, with more than 300 million subscribers. Skype to Skype audio and video calls, group calls, instant messaging…
