Snom, the premium IP telephony brand, has announced Fabio Albanini as its new Vice President of Sales. Albanini, who has been an integral part of the Snom team since 2009, will be responsible for the company’s global commercial strategy.
Snom has launched two new IP devices, the D812 and D815W, and the D8C expansion module for its D8xx series. Both models offer high performance, HD audio, and customizable features. The D8C expansion module enhances functionality, while the D812 and D815W provide affordable, versatile solutions for businesses valuing design, functionality, and quality.
Snom has launched the M56 mobile phone, designed for tough work environments. With its dustproof, waterproof casing, antibacterial surface, and large keypad, it’s ideal for use with gloves. The M56 offers 12 hours of HD call time, Bluetooth support, and advanced safety features like an alarm button and torch, making it perfect for lone workers.
8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
Snom has partnered with Cal4Care to expand its reach in Singapore, Malaysia, and Thailand. This strategic collaboration aims to deliver high-quality VoIP solutions to new markets. By leveraging Cal4Care’s extensive network and expertise, Snom is poised for significant growth and enhanced customer experiences across these regions, ensuring mutual success.
Today at Customer Contact Week (CCW), Sanas, provider of the world’s first Real-Time Accent Translation technology, announced its newest product, Sanas Noise Cancellation, will be free to all organizations globally forever, starting in August. Leveraging patent-pending next-generation AI technology, Sanas Noise Cancellation will elevate the entire contact center industry by offering a complimentary, noise-free communications environment to contact centers worldwide.
In a recent announcement, Mutare, Inc., a pioneer in enterprise solutions for Voice Threat Defense, proudly unveiled its recognition by TMC as the 2023 CUSTOMER CCaaS Product of the Year Award winner. The accolade underscores the exceptional capabilities of Mutare’s flagship platform, the Mutare Voice Traffic Filter (VTF).
Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.
In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
