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Telecom News | Week #34: Broadvoice and Bridgepointe, OpenAI GPT-3.5 Turbo, Verizon 5G, Versa tops Gartner's SASE report.
News Roundup

A quick roundup of the news in Telecoms | Week #34

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Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.

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Following its recent hefty $100 million investment in Anthropic, SK Telecom has shown interest in another AI company called Persona AI.
AI

Navigating SKT’s Investment in AI Contact Center Innovations

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SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

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RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin.
Telecom News

RingCentral Expands Video Solutions with Hopin Assets Acquisition

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RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin, a top-tier provider of online audience engagement technology. The acquisition encompasses Hopin’s flagship Events platform and Session product, aiming to bolster RingCentral’s video solutions and enhance its ability to cater to specialized interactive events.

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Five9 announced that Frost & Sullivan has recognized it as a leader in the European Cloud Contact Center Market, 2023.
CCaaS

Five9 Recognized as European Cloud Contact Center Leader

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Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.

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CallTower has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App.
CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

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CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

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Customer service agent, financial advisor call center employee sits at desk in company in front of computer screen, uses Broadvoice b-hive platform.
Telecom News

Broadvoice’s b-hive UCaaS Platform: Bridging Enterprise Technology for Small and Mid-Market Businesses

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Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.

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Week #16
News Roundup

A quick roundup of the news in Telecoms | Week #16

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Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

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Week #11
News Roundup

A quick roundup of the news in Telecoms | Week #11

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T-Mobile to acquire Mint Mobile for up to $1.35bn T-Mobile stated on Wednesday that it intends to purchase Ka’ena Corporation and its subsidiaries, including Mint Mobile, for up to $1.35 billion in cash and stock. The acquisition also includes wireless provider Ultra Mobile and wholesaler Plum. T- Mobile’s decision to pay a premium for the acquisition is thought to have been influenced by Ryan Reynolds, who fronts most of Mint Mobile’s marketing and holds an ownership stake in the company. According to CEO Mike Sievert, Mint Mobile’s innovative marketing approach, led by Reynolds, will be adapted to other sectors of T-Mobile. Reynolds is required to remain with the company for an unspecified amount of time under the terms of the agreement. Read the full article. Meta Platforms to layoff an additional 10,000 employees Meta Platforms is laying off 10,000 employees as part of its continued attempts to improve its financial…

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