Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.
SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin, a top-tier provider of online audience engagement technology. The acquisition encompasses Hopin’s flagship Events platform and Session product, aiming to bolster RingCentral’s video solutions and enhance its ability to cater to specialized interactive events.
Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.
CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.
BT and ServiceNow join forces to launch a contact-centre-as-a-service (CCaaS) offering, streamlining digitalization for businesses and public sector clients. This cloud-based solution promotes flexibility, cost-efficiency, and innovative services for a seamless user experience.
Sangoma Technologies Corporation partners with Telarus, enabling access to Sangoma’s cloud-based solutions for Telarus’s extensive partner network. This collaboration offers businesses modern communication systems and an affordable end-to-end solution.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…
