Ofcom’s Cristina Luna-Esteban has recently criticized renowned UK ISPs including BT, Sky, TalkTalk, and VMO2, regarding delays in finalizing a launch date for the One Touch Switching (OTS) system. This creates a dilemma, as extended delays restrict consumers from accessing easy and simplified ISP switching. OTS, initiated by Ofcom to streamline provider switches, experiences technical complexities pushing its initial deadline, causing a concern echoed by Ofcom’s Lindsey Fussell.
Ofcom’s recent quarterly report reveals a surge in customer complaints against Virgin Media, prompting scrutiny into its cancellation policy. Despite contention from VMO2, the report paints a stark contrast between Virgin Media’s dissatisfaction rates and Sky’s remarkable customer approval.
In a strategic move to enhance their presence in the North West of England and the Midlands, Freedom Fibre and VX UK have announced a merger, forming a new entity named Freedom Fibre Limited. The combined operation will cover a substantial footprint of 285,000 premises, with Neil McArthur, founder and CEO of Freedom Fibre, leading the helm along with the current senior leadership team from Freedom Fibre.
UK AltNets Freedom Fibre and VX Fibre Announce Strategic Merger Freedom Fibre and VX Fibre, both prominent UK alternative network providers, have announced their merger, solidifying their position in the market. The combined entity, operating under the name Freedom Fibre with CEO Neil McArthur at the helm, will boast a network spanning 285,000 premises. Freedom Fibre, established in 2020, specializes in wholesale-only services and maintains a strategic partnership with major UK broadband provider TalkTalk. With market consolidation gaining traction, this move is seen as a strategic merger to enhance business strength, diversity, and growth ambitions. Read full article. IBM Acquires StreamSets and webMethods for €2.13 Billion IBM has revealed its €2.13 billion cash acquisition of StreamSets and webMethods platforms from Software AG, majority owned by Silver Lake. These acquisitions, integral to IBM’s focus on AI and hybrid cloud, enhance application modernization and AI deployment capabilities. StreamSets contributes data ingestion capabilities…
Disrupting the UK telecom marketplace, Jetty emerges as a transformative white-label platform, reshaping the customer experience pathway for fibre retailers. With a holistic approach integrating sales, order management, customer service and more, this platform allows Altnets and Communication Service Providers to focus on growth. Jetty’s unique selling point? Fully automated, compliant residential fibre customer journeys, the only SaaS in the UK offering this feature. Founded by visionaries Alex Hollingdale and Vinny Casey, Jetty foresees expansion across various product categories and geo-locations, promising limitless scalability in aiding telecom retailers’ success.
In a record-breaking flurry of innovation submissions, the Connected Britain Awards are turning the spotlight on frontrunners shaping the UK’s digital frontier. The anticipation builds as the official shortlist for 2023 announces contenders across 15 award categories.
Imagine assembling an intricate Lego structure – that’s precisely what building next-gen telecommunication networks feels like. Networks giant Cambium offers unique ‘Lego-like’ solutions that breathe life into the creative architectures planned by Internet Service Providers (ISPs). A spectrum of technologies encompassed by Cambium’s ONE Network – ranging from outdoor Wi-Fi access points to top-tier security – weaves a seamless tapestry from edge to cloud. But, it’s not all about gear and wires. Cambium’s technology is a fusion of robust security, user-friendliness, and high-grade end-user experience.
In a strategic move to expand its enterprise customer base, Sky Business is reportedly eyeing the acquisition of TT Business Direct Limited, TalkTalk’s B2B service catering to 80,000 corporate clients. This proposed acquisition is a fallout of TalkTalk’s ongoing struggle to stabilize its financial conditions, with debts amounting to over £1.1 billion. The company’s asset liquidation could potentially disrupt the UK telecoms market, an exciting possibility that will be discussed in depth at this year’s Connected Britain conference.
The UK telecom authority, Ofcom, released its quarterly findings revealing increased customer complaints related to telecom and Pay-TV services. With Pay-TV, fixed broadband, landline, and pay-monthly mobile sectors under examination, the report uncovers the underpinning issues like changing providers, billing, and service faults. Notably, TalkTalk garnered the most complaints in the landline and fixed broadband sectors, while BT Mobile led in the pay-monthly mobile domain.
Vodafone UK announces more accessible and fixed-rate wireless options amid the routine living costs in the UK, further bolstering its reputation as a company committed to social tariffs. This latest offering serves as a beacon of hope for families under financial strain, with an impressive broadband speed, zero installation fees, and an escape clause without extra charges. However, critics caution that this may not be the most affordable deal available, despite being from a mainstream provider.
