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Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

By Aiste Kryzanovske June 9, 2022

Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents. As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience. The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

Telecom News

Hayo Telecom selects Telesmart.io for number and messaging platform

By Aiste Kryzanovske May 26, 2022

Hayo Telecom, a Senegalese operator, has chosen Telesmart.io, a worldwide number and messaging service provider, as the provider of its API-enabled number and messaging platform. This is Telesmart.io’s first partnership in the geographic area, and this cooperative venture will help Hayo Telecom service its African consumers more efficiently and effectively. Hayo Telecom has now achieved Dynamic Partner Status as a Telesmart.io partner, giving the company instant access to a number inventory. As contact center, voice and messaging collaboration solutions continue to be in demand, the Telesmart.io inventory management platform for voice and messaging makes it simple to monetize the opportunity in the Communications Platform as a Service (CPaaS) market. The platform may be integrated with Hayo Telecom’s existing business systems as well as Telesmart.io’s “Bring Your Own Numbers” concept to handle all number inventories in one place. Sign-up, connectivity, on-line provisioning, functionality, visibilit, and reporting are all automated…

Telecom News

Pure IP announces Dynamics Call Connect service

By Aiste Kryzanovske May 24, 2022

Pure IP, a New Zealand-based international VoIP communication solutions provider, has launched its Dynamics Call Connect solution, which enables inbound and outbound calls to Microsoft Dynamics 365 Customer Service platform for a comprehensive omnichannel experience. Customers can use Microsoft Azure Direct Routing to obtain numbers and external connections to enable inbound and outbound calls inside Microsoft Dynamics 365 Customer Service in a BYOC (Bring Your Own Carrier) paradigm. Following the news last year that Pure IP was one of the first Microsoft Operator Connect launch partners, Dynamics Call Connect is the newest development in the Pure IP fold that strengthens the company’s Microsoft voice credentials. Dynamics Call Connect makes use of Pure IP’s Azure Direct Routing as a Service offering to provide incoming and outbound calls for Dynamics Contact Center in over 43 countries, as well as inbound-only services in 137 countries, all from the cloud. Pure…

Telecom News

Snom to engage in strategic partnership with Dstny for Service Providers

By Aiste Kryzanovske May 18, 2022

Snom and Dstny for Service Providers, a European provider of cloud-based Business Communication solutions, have announced a strategic partnership which will allow both companies to leverage their shared assets and expertise. This includes a strong European market presence, as well as their shared goal of meeting the demand for modern telecommunications with best-in-class solutions. The partnership with Dstny is an exciting opportunity for Snom to expand its presence in the vibrant and fast-changing European marketplace. Simultaneously, Dstny and its customers have the opportunity to benefit from Snom’s 25 years of experience, its versatile, high-quality products, and its local expertise. Dstny is the largest European-based cloud communications solutions provider offering a complete business communication solution as-a-service and Fixed Mobile Convergence (FMC) platforms. Named by Frost & Sullivan as one of Europe’s most innovative UCaaS leaders, the organisation works with over 20 service providers and carriers like Telia, Tele2, T-Mobile and Dstny Group in the EMEA region, serving over…

VoIP Fundamentals

Rectitude 369 buys Managed Hosting and Government Cloud Division

By Aiste Kryzanovske May 3, 2022

Rectitude 369, a technological solutions company specializing in cybersecurity, data center, cloud, networking and unified communications, has purchased Managed Hosting and Government Cloud Division from a Dallas-based IT solutions provider. Contracts and support of Managed Hosting and Government Cloud Customers will be transferred to Rectitude 369 as per the terms of the agreement. Rectitude 369 has been granted FedRAMP permission as a result of the takeover. FedRAMP is a government-wide initiative that offers a consistent method of security evaluation, authorization and continuous monitoring for cloud products and services. Furthermore, the company has achieved FISMA compliance by following the data security guidelines established by FISMA and the National Institute of Standards and Technology (NIST). “Rectitude 369 will continue to maintain current colocation facilities to support customers as they transition. Because Rectitude 369 is a partner of the seller, the transition is expected to be seamless. Our organization is committed…

Telecom News

Voximplant’s video and audio meetings now integratable

By Aiste Kryzanovske April 27, 2022

Businesses and developers can now integrate a full-scale video conferencing offering by Voximplant, an intelligent cloud communications platform provider, directly into their apps and workflows. End users may interact more closely and discuss their projects with less context switching now that top–tier video and audio sessions are incorporated into their familiar services. Voximplant’s video conferencing, according to the company, can be set up in less than 10 minutes. The standard Voximplant package features three alternative user interface layouts, as well as add-ons such as reactions and raise hand options. The Voximplant conferencing platform can accommodate up to 50 active participants, stream to up to 100 viewers with just one presenter, and record sessions. Furthermore, all communications are encrypted using WebRTC, making this solution highly secure and HIPAA-compliant. Voximplant offers phone, video and message conversations within the app. Customers may utilize this platform for a range of use cases,…

Telecom News

Elon Musk takes over Twitter

By Aiste Kryzanovske April 26, 2022

Elon Musk’s $44 billion cash proposal to take over Twitter Inc. was approved on Monday, giving the world’s richest man control over the social-media network where he is also one of its most popular users. As part of the arrangement, Musk plans to take Twitter private. Tesla’s CEO promised additional features and reaffirmed his call for Twitter’s content moderation policy to be loosened. Free speech, according to Musk, is the backbone of a functional democracy, and Twitter is the digital town square where important issues affecting humanity’s future are argued. If approved, the acquisition would be one of the largest in tech history, with worldwide ramifications for years to come, including the potential to shape how billions of people use social media. Elon Musk took a bite out of Twitter in early April, leaving with 9.2% of the firm and plans to exert control over it through…

Telecom News

Ribbon joins Microsoft’s Operator Connect Accelerator for Teams

By Aiste Kryzanovske April 21, 2022

Ribbon Communications Inc., a global provider of real-time communications software and IP Optical networking solutions, has joined Microsoft’s new Operator Connect Accelerator for Microsoft Teams as an ecosystem partner. The Operator Connect Accelerator program affords service providers with the opportunity to work with an authorized Microsoft ecosystem partner in order to provide integration tools, service offerings and professional services to jump-start their Operator Connect deployments, allowing these companies to reach a larger number of Teams customers. Ribbon Connect for Operator Connect, a multi-tenant software as a service (SaaS) solution, will now enable service provider implementations of Operator Connect, which is a Microsoft-managed solution for connecting Teams and telecom providers. With Teams having over 270 million active monthly users, making telecom services more accessible to those Teams users positions its Phone System services as an alternative for traditional phone services and other cloud Unified Communications options. Ribbon Connect…

News Roundup

A quick roundup of the news in Telecoms | Week #15

By Aiste Kryzanovske April 15, 2022

T-Mobile US hacked and tried paying off the hackers Following a cyberattack last year in which the personal data of 30 million customers was stolen, US-based T-Mobile appears to have attempted to repurchase the stolen data. A third party contacted the hackers and paid them $200,000 to keep the information from leaking, but they sold it anyway. The data was allegedly sold on RaidForums, which appears to be an online pirate market. The US Department of Justice has issued an indictment against Diogo Santos Coelho, the site’s administrator. Read more at: https://tinyurl.com/395n4z87 SK Telecom teams up with Morph Interactive on metaverse functions SK Telecom has launched a new collaboration with Morph Interactive, a Seoul-based company specializing in computer system design and three-dimensional motion graphics. The two businesses have signed a strategic partnership deal in which SK Telecom will purchase an undisclosed interest in Morph Interactive and collaborate to create additional…