Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.
BT’s Immersive Spaces solution, developed with virtual training specialist Immersive Interactive, uses cutting-edge technology to turn walls and floors into interactive surfaces displaying cloud-stored experiences. Compatible with VR, AR, and XR, the technology holds promise in revolutionizing training and development across various industries.
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s report. However, this growth is slower than the previous year, mainly due to a decline in North America. The Asia Pacific region performed well and offset the North American decline. Despite the slowdown, Dell’Oro remains optimistic about Open RAN, expecting it to account for 6-10 percent of the global RAN market in 2023. On the other hand, Dell’Oro has lowered its full-year outlook for multi-access edge computing (MEC) by over 20 percent, citing a slowdown in China’s 5G market and subdued enterprise interest. Read the full article. Cisco Partners with the Greater Manchester Digital Security Hub Cisco has partnered with the Greater Manchester Digital Security Hub (DiSH) to enhance cybersecurity in the region. Cisco’s Country Digital Acceleration (CDA) program will focus on…
Discover the latest network architecture options for delivering fiber optic connectivity to rural America in TIA’s upcoming webinar, featuring expert insights on deployment challenges and tailored solutions for unserved areas.
Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.
Telxius leads the global subsea cable market with 82,000 km of advanced digital infrastructure, recently announcing the Tikal project to enhance connectivity between Guatemala and the United States. Exploring potential in regions like Europe and Latin America, Telxius remains dedicated to offering improved connectivity and faster data transmission worldwide.
Vodafone introduces its new division, Vodafone in Health, aiming to enhance patient outcomes and accelerate digital transformation in healthcare. Collaborating with NHS and private providers, the division seeks to innovate patient care and boost efficiency across the sector.
DIDWW, a leading global provider of premium quality two-way VoIP and SMS communications, has announced the expansion of its SIP trunking services, now offering local termination in Japan and Singapore. This strategic move reinforces the operator’s commitment to providing comprehensive coverage and robust communication solutions to businesses across the Asian region. The DIDWW SIP trunking solution serves as an efficient alternative to traditional telephony, leveraging a private, global IP network to deliver services with solid reliability and scalability. With virtually unlimited call capacity and flexible SIP trunk settings, customers can make truly local calls in Japan and Singapore while seamlessly connecting their local or international business communications. The recent additions to DIDWW local dialing coverage extends the availability of the company’s local termination service to 44 countries. In addition, the carrier’s SIP trunking solution offers numerous benefits, including a high level of audio quality and emergency calling capabilities in certain…