CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.
Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
Taking a bold stride in data transfer innovation, the IEEE has sanctioned the 802.11bb standard, also known as LiFi. This game-changing technology uses light waves instead of radio frequencies, virtually turning an LED lightbulb into a data transmission hub. While promising high bandwidth and added security, LiFi does require line-of-sight connections, which may limit its practical applications. Industry leaders see this as more of an adjunct technology to WiFi rather than a direct competitor.
In a quantum leap for telecommunications, the emergence of 5G-Advanced next year is set to revolutionize user experiences and catalyze operator revenue growth. Unveiling at the 2023 MWC Shanghai, Huawei is geared to lead this evolution with its innovative capabilities and AI-empowered design. Pioneering 5.5G network solutions, the telecom giant intends to enhance services for a sprawling customer base spread over 260 5G networks worldwide. Close on its heels, is the seamless integration of cloud with the core network, creating intelligent entities of simple Internet-based objects, promising profound implications in IoT.
The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.
The GSMA and the European Space Agency are planning a collaboration to further integrate satellite and cellular technologies. This new alliance promises to bring non-terrestrial networking (NTN) into the market mainstream, a significant step, previously signaled by NTN’s inclusion in the 3GPP’s 5G standards. With eyes set for integration in future 6G networks, this collaborative endeavor aims to advance unique solutions for businesses and consumers. It’s an astounding opportunity that potentially could yield a high-growth market worth $18 billion between 2024 and 2031.
Unveiling a battery and solar-powered 5G site in Texas, Ericsson demonstrates an innovative and eco-friendly approach to creating energy-smart network solutions. This next-generation site not only offers enhanced energy management, potentially trimming operational expenses and reducing energy consumption, but also hints at lucrative future revenue streams from selling excess power. As Ericsson continues to explore greener alternatives, it’s intriguing to see how telecom companies worldwide will adopt this sustainable model.
Vodafone is poised to offer enhanced streaming experiences to its European and African customers thanks to an edge-based content delivery network (CDN) solution. Developed in collaboration with partners Cisco and Qwilt, this technology simplifies CDN management and allows cached video content and applications to be more accessible to the end-user. The benefits? Responsiveness, agility, and improved access for content owners. The solution thrives on the Streaming Video Technology Alliance’s Open Caching Standard, merging multiple content caches to improve user experience.
Strengthening its lead in the telecommunications sphere, the UK Space Agency has recently allocated £20 million to further drone-based technologies and aerial connectivity initiatives. This exciting endorsement could dramatically shape the future of many sectors, from emergency services to healthcare, illuminating the transformative potential of drone-borne support systems. How will this funding amplify the UK’s fast-growing satellite communications industry and revolutionise our everyday lives? Dig deeper to find out!
The South African telecom giant, Telkom, recently rejected an acquisition bid from a consortium led by its former Chief, Sipho Maseko. The bid, whose details remain undisclosed, sparked extensive board deliberations and was followed by a 7% fall in Telkom’s share price. CEO Serame Taukobong maintains, however, that offers for a takeover will remain on hold until viable proof of deliverability is presented.
