Intermedia Cloud Communications, a prominent provider of intelligent cloud communication and collaboration solutions, has once again demonstrated its dedication to excellence by receiving its seventh J.D. Power Certification for Providing an Outstanding Customer Experience in Assisted Technical Support. This accolade reaffirms Intermedia’s commitment to providing top-notch support to its customers and partners.
The certification process is rigorous, involving an in-depth assessment of Intermedia’s support policies and procedures, as well as extensive customer satisfaction research. It encompasses more than 135,000 business customers and 7,500 channel partners. To achieve recognition in the technical support category, organizations must exceed the J.D. Power benchmark for customer satisfaction excellence, derived from customers of global software providers.
Urvashi Sheth, Chief Customer Officer at Intermedia, expressed pride in the achievement, saying, “Our seventh J.D. Power certification is a testament to the exceptional talent and dedication that permeates every aspect of our organization.”
Exceptional support is one of the five key pillars of Intermedia’s Worry-Free Experience™, alongside security, reliability, onboarding assistance, and regulatory compliance. These pillars underpin Intermedia’s customer-centric approach, allowing customers to focus on their businesses in today’s ever-changing work-from-anywhere world.
Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power, noted, “Intermedia continues to impress and has again earned the Certified Assisted Technical Support distinction, proving their commitment to delivering an outstanding customer experience.”
This recognition underscores Intermedia’s understanding of the critical connection between customer service excellence and business success. For more information on Intermedia’s cloud communication solutions and support, visit Intermedia’s website.
Intermedia, a cloud communications company, empowers over 135,000 businesses through an integrated portfolio of communication and collaboration solutions. Their commitment to excellence is evident through their seven J.D. Power certifications, making them a reliable partner for businesses of all sizes.