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UK Chancellor Jeremy Hunt underscored the significance of Microsoft's investment, pivotal for expansion and innovation in the tech sector.
Market Watch

Microsoft’s Mega Investment Elevates UK Tech Ambitions

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In a landmark move, UK Chancellor Jeremy Hunt has underscored the significance of Microsoft’s transformative investment, heralding it as pivotal for the continual expansion and innovation within the UK technology sector. The multinational tech giant is set to broaden its data center footprint across the UK, unveiling plans for new facilities in London and Cardiff, with potential future expansion into the North of England. This strategic investment aims to double Microsoft’s existing number of data centers in the UK.

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CallTower has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App.
CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

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CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

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Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI.
AI

Microsoft and Salesforce Lead Low-Code Market with Generative AI

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Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI, according to a report by GlobalData, a prominent data and analytics company. The digital transformation era has fueled the demand for rapid app development and intelligent automation, prompting innovative enterprises to explore the potential of emerging technologies. The “Low-Code Platforms: Competitive Landscape Assessment” report by GlobalData highlights the fiercely competitive nature of the low-code market segment. Microsoft has strengthened its position by combining its Power Automate offering with the new Azure OpenAI service. On the other hand, Salesforce has been consolidating its Salesforce Flow/Automation and Einstein tools, including Einstein GPT CRM tools, within its Data Cloud platform. Charlotte Dunlap, Research Director at GlobalData, acknowledges the rapid entry of global public cloud platform providers such as Google, Microsoft, and Amazon into the low-code market. These companies are launching strategies centered around visualization tools, automation…

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Bing
Telecom News

Microsoft’s Bing chatbot causes controversy with its behavior

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Microsoft’s recently introduced AI-powered chatbot for its Bing search engine has received a lot of attention for all the wrong reasons. Users are complaining that the AI platform is behaving oddly and responding in impolite and hostile ways.   This AI chatbot is part of a collaboration between Microsoft and OpenAI to challenge Google’s supremacy in search and AI. The AI software employs OpenAI’s GPT language model, which is presently in preview and only available to a limited number of users.   The Bing subreddit is full of examples of the AI’s unusual behavior, such as arguments with people regarding dates and movie releases. In one interaction, the AI attempted to persuade a user that December 16, 2022, is a date in the future, rather than the past. Another user was accused of lying and wasting the chatbot’s  time and resources.   This is not unusual behavior for machine learning…

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Operator Connect Accelerator
Telecom News

Ribbon joins Microsoft’s Operator Connect Accelerator for Teams

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Ribbon Communications Inc., a global provider of real-time communications software and IP Optical networking solutions, has joined Microsoft’s new Operator Connect Accelerator for Microsoft Teams as an ecosystem partner.   The Operator Connect Accelerator program affords service providers with the opportunity to work with an authorized Microsoft ecosystem partner in order to provide integration tools, service offerings and professional services to jump-start their Operator Connect deployments, allowing these companies to reach a larger number of Teams customers.   Ribbon Connect for Operator Connect, a multi-tenant software as a service (SaaS) solution, will now enable service provider implementations of Operator Connect, which is a Microsoft-managed solution for connecting Teams and telecom providers. With Teams having over 270 million active monthly users, making telecom services more accessible to those Teams users positions its Phone System services as an alternative for traditional phone services and other cloud Unified Communications options.   Ribbon Connect…

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speaker
Telecom News

Sennheiser releases intelligent speaker for Microsoft Teams

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Sennheiser, a supplier of innovative audio technology that makes collaboration and learning simpler, has unveiled the TeamConnect Intelligent Speaker, an intelligent speaker certified for Microsoft Teams. With the integration of Microsoft Teams, the new TC ISP builds on the TeamConnect family, which is based on a foundation of innovation technology.   The new unified communications solution for mid-sized Microsoft Teams Rooms, which was originally scheduled to debut at Integrated Systems Europe (ISE) 2022, was unveiled via free, live online seminars.   The gadget is meant for up to 10 individuals in small to medium-sized rooms, whether participants join virtually or in person. It has a 3.5-meter-radius omnidirectional speaker and seven beamforming microphones to ensure optimal voice intelligibility. The gadget may be connected to a laptop, or a Microsoft Teams display in a conference room. The TeamConnect Intelligent Speaker provides an easy and versatile installation experience with different mounting choices, lengthy…

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