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BT
Telecom News

BT partners with Hiya to protect customers from spam calls

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As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…

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ecosystem
Telecom News

Dialpad expands its open app ecosystem with new integrations

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Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation.   The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available  solutions based on  use cases or specific industry requirements.   Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

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IDT Global
Telecom News

IDT Global and XConnect aim to reduce robocall traffic

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XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation.    The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls.   The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator.   The collaboration also further expands XConnect’s optimization of…

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Zapier
Telecom News

DIDWW integrates with Zapier to offer seamless connection to 5000+ business apps

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DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

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12 articles

12 articles for 12 days of Christmas 2022

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Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace.   At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…

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Air Serbia
Telecom News

DIDWW SIP trunking empowers Air Serbia’s voice comms through Avaya Aura platform

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Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager.   This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification).   “As…

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Ofcom
Telecom News

Ofcom has introduced new rules for CLI spoofing

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The UK telecommunications regulator, Ofcom, has announced new regulations that will force phone companies to take action against fake phone number usage by detecting and, where possible, banning spoofed calls. This action tries to address an issue that has led to 40.8 million people becoming the subject of fraudulent calls and messages throughout the summer of 2022.   Technical steps to combat nuisance calls have already been put in place by the vast majority of the large ISPs, phone companies and mobile network operators, although these measures are not always successful. Furthermore, there are still many operators that could do more, notably smaller providers and some VoIP carriers.   According to the telecom watchdog, preventing such calls without substantial international cooperation and coordination is technically complex and frequently risks intercepting legitimate communications as well.   According to Ofcom, around 700,000 UK residents have fallen victim to spoofed phone calls in…

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AI in VoIP
Market Trends

AI in VoIP. What are the possibilities?

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Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

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YouMail
Telecom News

YouMail warns users of fraudulent robocalls

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YouMail released a new robocall warning, saying that utility-related impostor robocalls are posing a concern to Americans. These utility scam calls claiming to be from major American gas, electric, and other utilities in order to swindle unwary victims by threatening them with instant disconnection if their “utility bills” are not paid quickly.   The specifics of the scam calls differ, but they typically claim that the user’s service is going to be terminated and that they need to click a key to make a payment or speak to someone at the business. Some calls are made from an entirely random phone number and mention a generic firm name. Others link to certain departments by using a local phone number with the recipient’s area code. Some of them utilize a spoofed caller ID from a well-known utility business.   Apparently, these con artists are seeking to exploit the growing number of…

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Telefónica
Telecom News

Telefónica and Qualcomm collaborate on XR and metaverse

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Telefónica and Qualcomm Technologies, Inc. have established a partnership to improve their positions as market leaders in the future of XR and the Metaverse. Utilizing the Snapdragon Spaces™ XR Developer Platform and Telefónica’s cutting-edge fixed and mobile network infrastructure, the two companies will collaborate on building and expanding the XR ecosystem.   The agreement also covers the launching of XR/metaverse goods and services as well as an  investigation of collaborative business potential. With the implementation  of this agreement, it will be possible to offer consumers brand-new experiences that combine the digital and analog worlds, reimagining communication, entertainment and commerce in the Metaverse.   Snapdragon Spaces, a platform from Qualcomm Technologies, enables programmers to maximize wearable AR’s potential through the use of cutting-edge technologies, a cross-device SDK, and an open XR ecosystem. Telefónica sees significant potential in fusing powerful networks, decentralized Web3 and immersive gadgets.   Both businesses are attempting to…

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