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Telecom News

DIDWW and AssistYou join forces to offer AI-powered voice assistant services worldwide

By Aiste Kryzanovske June 2, 2023

DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…

Infrastructure

EXA and Cinturion Bridge Europe-Asia with Ultra-Low-Latency Infrastructure

By Aiste Kryzanovske June 1, 2023

EXA Infrastructure partners with Cinturion to connect state-of-the-art Trans Europe Asia System to its high-speed digital infrastructure, expanding routes and bandwidth for global customers and strengthening connectivity between India, the Middle East, and Europe.

CPaaS

Infobip Leads CPaaS Market: IDC Ranks Firm as Omnichannel Communications Pioneer

By Aiste Kryzanovske June 1, 2023

Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.

Telecom News

Generative AI Elevating Thematic’s Customer Feedback Analysis Capabilities

By Aiste Kryzanovske June 1, 2023

Thematic integrates Generative AI into their feedback analytics platform, enhancing customer feedback analysis through large language models. Their new Theme Summarizer feature offers easy-to-read summaries, while visualizations and reports aid product decision-making and trend identification.

Telecom News

Nvidia’s Grace Hopper Superchip: Bridging Telecom and Generative AI Worlds

By Aiste Kryzanovske May 31, 2023

Nvidia’s groundbreaking Grace Hopper superchip, now in full production, aims to revolutionize generative AI applications and transform various industries, from telecommunications to automotive. Merging advanced CPU and GPU capabilities, it offers improved infrastructure while addressing Open RAN architecture debates.

Telecom News

Mutare Partners with Five9 to Combat Unwanted Calls in Contact Centers

By Aiste Kryzanovske May 30, 2023

Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…

CPaaS

Sinch Leads in CPaaS: Global Coverage, Regulatory Expertise & Seamless Communication

By Aiste Kryzanovske May 29, 2023

Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.

Telecom News

Fanvil IP Phones Compatibility with Enreach: Boosting Enterprise Productivity

By Aiste Kryzanovske May 29, 2023

Fanvil’s high-end IP phones, business IP phones, and portable Wi-Fi phones now offer enhanced compatibility with Enreach’s unified communication platform, aiming to improve user experience and enterprise productivity. This collaboration is expected to bring mutual benefits and superior products for both companies’ customers.

News Roundup

A quick roundup of the news in Telecoms | Week #21

By Aiste Kryzanovske May 26, 2023

Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s report. However, this growth is slower than the previous year, mainly due to a decline in North America. The Asia Pacific region performed well and offset the North American decline. Despite the slowdown, Dell’Oro remains optimistic about Open RAN, expecting it to account for 6-10 percent of the global RAN market in 2023. On the other hand, Dell’Oro has lowered its full-year outlook for multi-access edge computing (MEC) by over 20 percent, citing a slowdown in China’s 5G market and subdued enterprise interest. Read the full article. Cisco Partners with the Greater Manchester Digital Security Hub Cisco has partnered with the Greater Manchester Digital Security Hub (DiSH) to enhance cybersecurity in the region. Cisco’s Country Digital Acceleration (CDA) program will focus on…

Telecom News

Unified Communications Management: Balancing Costs and Complexity

By Aiste Kryzanovske May 26, 2023

Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.