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Telecom News

DIDWW joins Communications Fraud Control Association to enhance telecoms risk management

By Aiste Kryzanovske July 12, 2022

DIDWW, a leading telecom operator that offers premium quality and fully compliant VoIP communications for businesses and telco carriers worldwide, has recently joined the Communications Fraud Control Association (CFCA). This membership will bring tangible benefits to the company and their customers in further strengthening protection against telecom fraud and dealing with new and emerging risks. Established in 1985, the CFCA is a non-profit international association focused on risk management, loss prevention and fraud control. With over 600 individual members, the association now includes over 115 different carriers, private network owners, end-users, law enforcement agencies, fraud management vendors and service providers from all around the world, who actively collaborate to combat and prevent communications fraud. As a member of this association, DIDWW will cooperate and network with other professionals in the industry to share their expertise and focus on the competencies needed to confront increasing fraud challenges and effectively…

VoIP Fundamentals

Top 10 VoIP providers in 2022

By Aiste Kryzanovske July 11, 2022

If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…

Telecom News

Apple and Google face UK investigation over mobile browser duopoly

By Aiste Kryzanovske July 7, 2022

Following a year-long investigation that indicated the two corporations had a tight grip on the industry, the UK competition authority is launching an investigation into Apple and Google’s market clout in phone browsers and cloud gaming. The Competition and Markets Authority (CMA) is seeking feedback on opening a market probe that would give it broad powers to address Google and Apple’s monopoly in mobile phone systems. The CMA might use a market investigation to intervene in Apple and Google’s provision of mobile browsers and distribution of cloud gaming services via their app stores and devices. The regulator has decided after a year of investigation that Apple and Google had an effective duopoly on mobile ecosystems, allowing them to exert an unfair grip on these markets, which include operating systems, app stores, and mobile web browsers. According to the CMA, the organization has examined where it may take…

Telecom News

Telinta and DIDWW team up to deliver a white label hosted PBX solution for VoIP service providers

By Aiste Kryzanovske June 28, 2022

Telinta, a global leader in white label cloud-based switching and billing solutions for VoIP service providers, and DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, today announced an integrated solution for Hosted PBX. phone.systemsTM is a fully-featured, cloud-based virtual PBX solution from DIDWW, integrated with Telinta’s softswitch and billing platform. The solution is specifically designed to interconnect with any service provider for VoIP Origination and Termination, and requires no special hardware to purchase and maintain. The white label solution includes: An intuitive drag-and-drop user interface, where configurations are instantly activated as they are graphically assembled. Highly scalable options to meet the needs of any size business customer, from simple home-based businesses to complex multi-location enterprises. Popular PBX features such as Call Queuing, Ring Groups, IVR, Voicemail, Conference Calling, Call Recording, Fax via G711u and T.38 codecs, Attended and Unattended Call Transfers, and…

Telecom News

DIDWW and ID Travel Group cooperate to enable high-quality VoIP communications for travel advisors globally

By Aiste Kryzanovske June 8, 2022

DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia. As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers. With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents…

Telecom News

Hayo Telecom selects Telesmart.io for number and messaging platform

By Aiste Kryzanovske May 26, 2022

Hayo Telecom, a Senegalese operator, has chosen Telesmart.io, a worldwide number and messaging service provider, as the provider of its API-enabled number and messaging platform. This is Telesmart.io’s first partnership in the geographic area, and this cooperative venture will help Hayo Telecom service its African consumers more efficiently and effectively. Hayo Telecom has now achieved Dynamic Partner Status as a Telesmart.io partner, giving the company instant access to a number inventory. As contact center, voice and messaging collaboration solutions continue to be in demand, the Telesmart.io inventory management platform for voice and messaging makes it simple to monetize the opportunity in the Communications Platform as a Service (CPaaS) market. The platform may be integrated with Hayo Telecom’s existing business systems as well as Telesmart.io’s “Bring Your Own Numbers” concept to handle all number inventories in one place. Sign-up, connectivity, on-line provisioning, functionality, visibilit, and reporting are all automated…

Telecom News

Pure IP announces Dynamics Call Connect service

By Aiste Kryzanovske May 24, 2022

Pure IP, a New Zealand-based international VoIP communication solutions provider, has launched its Dynamics Call Connect solution, which enables inbound and outbound calls to Microsoft Dynamics 365 Customer Service platform for a comprehensive omnichannel experience. Customers can use Microsoft Azure Direct Routing to obtain numbers and external connections to enable inbound and outbound calls inside Microsoft Dynamics 365 Customer Service in a BYOC (Bring Your Own Carrier) paradigm. Following the news last year that Pure IP was one of the first Microsoft Operator Connect launch partners, Dynamics Call Connect is the newest development in the Pure IP fold that strengthens the company’s Microsoft voice credentials. Dynamics Call Connect makes use of Pure IP’s Azure Direct Routing as a Service offering to provide incoming and outbound calls for Dynamics Contact Center in over 43 countries, as well as inbound-only services in 137 countries, all from the cloud. Pure…

News Roundup

A quick roundup of the news in Telecoms | Week #20

By Aiste Kryzanovske May 20, 2022

Orange expands its phone recycling program Orange, a French telecommunications company, is extending its “Re” program, which offers phone recycling, refurbishing, repairs and returns. Customers may drop off phones that are no longer in use at the store, and Orange says any income earned from recycling these old devices will be donated to the Emmaüs International network. The telecom company has stated that the initiative would be expanded to the rest of its European areas, which include Moldova, Slovakia, Romania and Spain. Read more at: https://tinyurl.com/yckkrmss Exoprise launches new monitoring solution for collaboration apps Exoprise, a Digital Experience Monitoring (DEM) service provider, has introduced the latest version of its Service Watch Desktop (SWD) platform. This product helps IT teams to successfully identify problems and forecast performance deterioration when using enterprise collaboration platforms like Microsoft Teams, Zoom, WebEx and Google Meet. Businesses may drastically reduce MTTR and total troubleshooting time by…

Telecom News

Twilio invests $750 million into Syniverse

By Aiste Kryzanovske May 19, 2022

Twilio, a customer engagement platform used by hundreds of thousands of businesses around the world, and Syniverse, a communications technology provider to leading carriers and enterprises, have announced that their strategic partnership has been finalized, with Twilio investing $750 million in common equity in Syniverse and the companies expanding their strategic and commercial partnership. In February 2022, Syniverse opted to abandon its intention for a $2.85 billion reverse acquisition that would have resulted in the business being listed on the New York Stock Exchange (NYSE). Syniverse will remain as being majority-owned by the Carlyle private equity firm, with Twilio’s $750 million investment serving as a source of additional funding. Twilio was originally mentioned in February as a possible alternative to the Syniverse NYSE IPO. With the completion of this deal, Twilio has become a large minority owner of Syniverse, while Carlyle retains the controlling share. Syniverse obtained $1.025…

Telecom News

The GSMA warns of Internet value chain growth slowdown

By Aiste Kryzanovske May 17, 2022

The GSMA, a worldwide organization dedicated to uniting the mobile ecosystem, has cautioned that market imbalances between network operators and online service providers might impede growth in a number of areas of the Internet-based economy, and has urged policymakers to solve the problem immediately. According to the GSMA’s 2022 Internet Value Chain analysis, asymmetric regulation and limits, sector-specific taxes and spectrum charges are straining infrastructure providers’ business models while allowing big tech to prosper. The reliance of Internet services and other growing sectors that are dependent on underlying infrastructure investment must be considered by those in charge of enacting rules and regulations. Infrastructure investment incentives may be restrained by unfavorable taxes, costly regulatory requirements, and other cost-degrading factors, according to the paper. The document urges politicians to analyze the entire tax and regulatory environment, ensuring that enterprises investing in infrastructure are rewarded for building and upgrading the networks…