Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
8×8 boosts Microsoft Teams with native calling integration, Opera’s iOS app adds Aria AI chatbot for content generation, Rogers clinches top spot in umlaut’s Canadian carrier study, and IoT propels enterprise transformation with 5G and eSIM adoption, per Omdia survey.
Deutsche Telekom named the most valuable brand in Europe The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world. Read more at: https://tinyurl.com/57u59bbw e& increases stake in Vodafone to 12% In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services,…
If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…
A softphone is a device-agnostic software application that provides a digital phone interface, allowing users to make and receive phone calls over the Internet. Softphones improve staff availability while also allowing for regional flexibility. By using a softphone, as long as Internet connectivity is available, there is no longer a need to remain tethered to a desktop phone while waiting for an essential call. We are certain that you will discover the ideal solution for your needs with our handpicked Top 10 list of softphone apps, whether you are a sole entrepreneur, a small firm, or a major enterprise. * The list is not arranged in any particular order RingCentral is a VoIP service vendor that provides a softphone app for iOS and Android phones, as well as for macOS and Windows. RingCentral has a plethora of capabilities, making it an ideal choice for businesses looking for a…
Vantage Towers partners with Mowea Vantage Towers, a subsidiary of Vodafone, has formed a strategic alliance with the Berlin-based start-up Mowea to power towers with renewable energy. Vantage Towers plans to build 752 micro wind turbines on 52 towers in Germany, with a capacity of up to 650 MWh per year. Under typical wind conditions, the turbines can cut grid power usage and electricity operating expenses at each site by up to two-thirds or more. Installation of the Mowea’s micro wind turbines is planned for the second part of the year, assuming that all relevant licenses are obtained by then. Read more at: https://tinyurl.com/35zsph6v Nokia to defend IP Telecom against quantum cyber attacks Nokia has established a partnership with IP Telecom to expand the latter’s data center cloud connection infrastructure to Portuguese urban regions. Under the terms of the agreement, Nokia will create an encrypted optical data center interconnect (DCI)…
With more and more companies looking to gain flexibility, scalability and achieve growth, cloud-based PBX providers are becoming increasingly popular as the top choice in communication systems. The PBX virtual phone system is secure, convenient and reliable, making it a great choice for businesses. Because no physical hardware is required, it is economical, easy to scale, has plentiful features, a wide range of integration possibilities, and takes very little time to set up. If you have decided that a cloud PBX is what your business needs, this summary lists the top 10 hosted PBX providers to help you find the right choice for you. phone.systems™ is a scalable, feature-packed and fully integratable cloud telephony solution for businesses of all sizes. This platform is designed to seamlessly interconnect with any service provider without the need for hardware or software to be purchased or maintained. The phone.systems™ unique and easy…
A good VoIP provider ensures seamless online telecommunications services of the highest quality for business of all sizes, making interactions easier and more gratifying for both employees and customers. Plus, the best thing about VoIP services is that they are less expensive than traditional phone systems and much easier to set up. In addition, with cloud VoIP, clients can move direct extensions to new geographic locations with just a few clicks in the provided self-management platform. However, choosing the right service provider is not such an easy task. With so many options, how do you decide which one is right for you? If you are having a hard time choosing one, then you are in the right place. In this article, we discuss the top-rated VoIP systems for 2021. 8×8 Inc. provides cloud communications and customer engagement solutions. This includes voice, contact center, video, mobile and unified communications…
8×8 partners up with Pax8 8×8, the provider of a leading integrated cloud communications platform, announced that Pax8, a cloud solutions platform, has become a strategic partner and has joined the 8×8 Open Channel Program. In accordance with the agreement, Pax8 is now offering their US partners an 8×8 Open Communications Platform that combines voice, team chat, meetings and a contact center in one solution, allowing organizations to move to the cloud. According to Pax8, the two companies will work together to support their partners as they help customers accelerate their digital transformation efforts, ensure business resilience, and improve employee experience and engagement. Read more at: https://tinyurl.com/y3xg4fu4 Telefónica aims at partnership with Allianz According to Spanish media reports, the telecommunications giant Telefonica is seeking to partner with a private equity subsidiary of the German insurance company Allianz, to launch a fiber-optic joint venture worth about $5.8 billion. The joint venture,…
Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…
