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UCaaS

Enreach for Service Providers Announces CloudCTI Partnership

By Kamile Bigenyte April 17, 2024

Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.

CCaaS

Mutare Voice Traffic Filter Recognized as Top Solution in 2023

By Aiste Kryzanovske December 18, 2023

In a recent announcement, Mutare, Inc., a pioneer in enterprise solutions for Voice Threat Defense, proudly unveiled its recognition by TMC as the 2023 CUSTOMER CCaaS Product of the Year Award winner. The accolade underscores the exceptional capabilities of Mutare’s flagship platform, the Mutare Voice Traffic Filter (VTF).

M&A

Cloudli Communications and ConnectMeVoice Unify for Enhanced Cloud Solutions

By Kamile Bigenyte November 21, 2023

In a strategic move, Cloudli Communications, a prominent Montreal-based provider of voice, data, and messaging solutions, has officially merged its brand with ConnectMeVoice, an originally New Jersey-based company specializing in cutting-edge hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS), and call center as a service (CCaaS).

News Roundup

A quick roundup of the news in Telecoms | Week #45

By Aiste Kryzanovske November 10, 2023

TELUS International and Five9 launch an advanced AI-powered Contact Center as a Service platform. Phonism integrates with Cisco’s Webex, providing cost-effective device management and streamlining collaboration. Viking Electronics endorses Ooma AirDial as a reliable POTS replacement, emphasizing wireless turnkey solutions. Cresta unveils AI enhancements for contact centers, driven by Large Language Models, promising unprecedented performance and productivity.

VoIP Fundamentals

What is BYOC?

By Aiste Kryzanovske November 6, 2023

BYOC, or Bring Your Own Carrier, is a cost-effective approach for businesses seeking greater control over their VoIP services. This comprehensive guide explains the concept, advantages, and considerations of BYOC in VoIP. It offers insights into cost savings, global coverage, control, and flexibility, helping businesses make informed decisions to optimize their voice services while cutting costs.

M&A

Ooma Acquires 2600Hz in $33 Million Deal

By Aiste Kryzanovske October 24, 2023

Ooma, Inc., a leading smart communications platform for businesses and consumers, has successfully acquired 2600Hz, Inc. The acquisition, valued at approximately $33 million in cash, closed on October 20, 2023. This strategic move is set to enhance Ooma’s business solutions and expand its market reach.

CCaaS

Content Guru Attains High-Level FedRAMP Status for Cloud Contact Center Solution

By Aiste Kryzanovske August 31, 2023

Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.

News Roundup

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 25, 2023

Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.

AI

Navigating SKT’s Investment in AI Contact Center Innovations

By Aiste Kryzanovske August 23, 2023

SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

Telecom News

RingCentral Expands Video Solutions with Hopin Assets Acquisition

By Aiste Kryzanovske August 4, 2023

RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin, a top-tier provider of online audience engagement technology. The acquisition encompasses Hopin’s flagship Events platform and Session product, aiming to bolster RingCentral’s video solutions and enhance its ability to cater to specialized interactive events.