CallTower is revolutionizing government communications through the FedRAMP Authorized Genesys Cloud platform, enhancing VoIP solutions to meet the security and efficiency needs of U.S. federal agencies. This collaboration provides seamless, AI-driven communication tools aligned with Executive Order 14058, improving citizen engagement and operational effectiveness while building public trust.
In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.
Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…
The international telecom operator combines forces with Genesys Cloud CX™ to provide customers with a powerful communications solution that will accelerate their international growth. DIDWW, a global provider of premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced that its SIP Trunking solution is now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Through the new AppFoundry™ listing, Genesys users can conveniently select a reliable and certified telecom provider that offers solutions tailored to their unique business communications needs, while benefiting from a streamlined experience. SIP trunking is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and…
Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…
DIDWW, a global telecom operator that provides carrier-grade business communications services, has announced its participation in Enterprise Connect 2026. This leading conference and exhibition for enterprise communications and customer experiences will take place on March 10-12 at Caesars Forum in Las Vegas, Nevada.
AWS has enhanced Amazon S3 with managed Apache Iceberg tables and automatic metadata generation, offering faster query performance and streamlined tabular data management. This innovation supports real-time metadata querying, boosts analytics with tools like Athena, and simplifies handling large datasets.
In a recent announcement, Mutare, Inc., a pioneer in enterprise solutions for Voice Threat Defense, proudly unveiled its recognition by TMC as the 2023 CUSTOMER CCaaS Product of the Year Award winner. The accolade underscores the exceptional capabilities of Mutare’s flagship platform, the Mutare Voice Traffic Filter (VTF).
With a myriad of options available, choosing the right SIP trunking provider can be daunting. That’s why we’ve compiled a comprehensive list of the top 10 best SIP trunking providers. This article provides an overview of key features, reliability, scalability, customer support, and pricing models. It gives you the necessary information to make an informed decision to transform your business communication infrastructure with this information.
