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Fusion Connect
Telecom News

Fusion Connect launches new features for MS Teams Calling Service

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Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

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azure communications
Telecom News

Microsoft launches Azure Communications Services

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Microsoft is expanding in the communications market with the introduction of their Azure Communication Services. This new service is a fully managed communication platform for integrating calls, chats and SMS into business organizations and their applications. Azure Communication Services allows users to develop new communication solutions or integrate them into existing applications, avoiding high costs, complexity, or time wastage. Voice and video calling, as well as chat services will be available immediately, while SMS and phone numbers will be released in October. Over the past few years, Microsoft has gained a wealth of experience in this area, thanks to the large success of their Teams service. Azure Communication Services also uses the same secure platform that runs Microsoft Teams and is built natively on Azure.  Scott Van Vliet, corporate vice president for Intelligent Communication at the company, commented: “Azure Communication Services is built natively on top of…

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Telecom News

Microsoft introduces Business Voice phone systems in Canada and the UK

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Microsoft has announced the launch of a new phone system for business customers, Microsoft 365 Business Voice, which is now available in Canada and the UK. This phone system combines calling, chats, meetings, calendar and e-mail functions. The solution also deploys Microsoft artificial intelligence (AI) technology to automatically transcribe voicemail, translate chat messages, and add captions to meetings in real time. According to the announcement, Microsoft 365 Business Voice is a cloud-based system that has been designed as a complete cooperation package for enterprises with up to 300 users. The phone system integrates with Office 365 and uses Microsoft Teams in order to function across computers, desk phones and smartphones, allowing customers to make calls from anywhere. “Today’s businesses need communication and collaboration tools that are easy to use and designed to work together,” Microsoft stated in a blog post. “That’s why we built Microsoft 365 Business Voice, a…

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Reinvent Telecom has unveiled MyCloud UCaaS, a next-generation unified communications and collaboration (UC&C) platform.
UCaaS

Reinvent Telecom Launches MyCloud UCaaS to Empower Resellers

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Reinvent Telecom has launched MyCloud UCaaS, a robust unified communications platform aimed at boosting revenue for its reseller partners. President Bill Bryant emphasizes its focus on empowering partners with reliable, feature-rich solutions. MyCloud UCaaS offers cloud-based services like voice-to-text voicemail, call management, and integration with Microsoft Teams, revolutionizing VoIP communications.

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Telecom News | Week #8: BT launches NB-IoT, Elisa showcases 5G, Nokia unveils virtual power plant controller, LeapXpert and ASC partnership.
News Roundup

A quick roundup of the news in Telecoms | Week #8

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BT launched NB-IoT network covering 97% of the UK to boost IoT use in sectors like utilities and construction. Elisa and Nokia showcased 5G Advanced’s L4S technology, demonstrating its potential to improve connectivity. Nokia’s Virtual Power Plant Controller Software enables mobile operators to lower energy costs, earn revenue, and reduce carbon emissions. LeapXpert and ASC collaborate to offer a compliance recording solution for Microsoft Teams, enabling regulated external communications.

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Enreach, provider of converged contact solutions, announced that Tonny Siemons, the company’s development lead, will speak at ITEXPO.
Market Watch

Enreach’s Tonny Siemens to Speak at ITEXPO 

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Enreach, Europe’s leading provider of converged contact solutions, announced that Tonny Siemons, the company’s business development lead for its Microsoft Teams and Microsoft Operator Connect integration strategies, will speak at ITEXPO, one of the world’s largest communications technology conferences. The event is scheduled for 13-15 February, 2024 at the Broward County Convention Center in Fort Lauderdale, Florida.

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SIPPIO, voice enabler for MS Teams and Zoom, is celebrating a year of substantial performance, with a 157% increase in year-over-year growth.
CPaaS

SIPPIO Celebrates Landmark Year With Exceptional Growth In Voice

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SIPPIO, the global leader in voice enablement for Microsoft Teams and Zoom, is celebrating a year of substantial performance, with a 157% increase in year-over-year growth. Complementing this achievement, the company has secured a significant 45,000-seat commitment for Operator Connect from one of the world’s largest global service providers. This success highlights the surging demand for Microsoft Teams Phone and Zoom Phone, signalling a significant shift towards collaboration-based voice in the workplace.

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