Microsoft’s innovative update transforms VoIP communications with the introduction of Microsoft 365 Copilot call delegation for Teams Phone. This advanced feature autonomously manages calls, enhancing efficiency for VoIP users. Copilot streamlines call handling by assessing urgency and scheduling follow-ups, representing a leap forward in AI-driven VoIP services while addressing regulatory compliance.
In the ongoing legal skirmish between Microsoft and Slack, the stakes are high as Salesforce joins the fray with a lawsuit. This critical VoIP industry update reveals Microsoft’s controversial bundling of Teams with Microsoft 365, potentially stifling competition. Businesses should monitor these developments, as outcomes could impact VoIP and tech solutions.
Microsoft is set to discontinue Skype in May, shifting users to Microsoft Teams’ free tier. Acquired for $8.5 billion in 2011, Skype struggled to compete with Zoom and Google Meet. Microsoft now prioritizes Teams for communication.
In the wake of the European Union’s decision to compel Microsoft to cease bundling Teams with Office applications across Europe, Zoom’s CEO, Eric Yuan, has proposed that the United States Federal Trade Commission (FTC) consider similar actions within its borders.
Ribbon Communications Inc., a global provider of real-time communications software and IP Optical networking solutions, has joined Microsoft’s new Operator Connect Accelerator for Microsoft Teams as an ecosystem partner. The Operator Connect Accelerator program affords service providers with the opportunity to work with an authorized Microsoft ecosystem partner in order to provide integration tools, service offerings and professional services to jump-start their Operator Connect deployments, allowing these companies to reach a larger number of Teams customers. Ribbon Connect for Operator Connect, a multi-tenant software as a service (SaaS) solution, will now enable service provider implementations of Operator Connect, which is a Microsoft-managed solution for connecting Teams and telecom providers. With Teams having over 270 million active monthly users, making telecom services more accessible to those Teams users positions its Phone System services as an alternative for traditional phone services and other cloud Unified Communications options. Ribbon Connect…
The ongoing rivalry between Microsoft and Slack has intensified after the latest complaint filed by Slack Technologies against Microsoft regarding the integration of the Teams app with their ubiquitous Office suite. According to Slack, such bundled products allow companies to gain an unfair advantage over other collaboration tool providers. Following the complaint, the EU antitrust commission has issued a questionnaire for Microsoft competitors (seen by Reuters) asking if the Teams app integration with the Microsoft Office product gives the software giant greater clout. The rival companies have been asked to provide information about their customers who have switched to Teams or the bundled Microsoft Office, along with the percentage of revenue that has been lost as a result. While it is obvious that the EU commission aims to assess the impact that such integrations have on the products and investments of the workplace collaboration tool providers, it remains…
SES Networks, a provider of global connectivity and managed data services through the only multi-orbit satellite-enabled network and wide-ranging infrastructure on the ground, has announced that it will deliver dedicated, private network connectivity from any vessel, airplane, enterprise, energy or government site in the world to Microsoft Azure using its satellite systems. According to the announcement, SES is able to provide connectivity services across its global fleet of 50 Geostationary Earth Orbit (GEO) and 20 Medium Earth Orbit (MEO) satellites. The company’s 20 O3b MEO satellites are able to deliver MEF-certified data connectivity with low latency via Azure’s global gateway network and earth-bound network infrastructure, resulting in services that are suitable for edge computing. As the first Microsoft Azure ExpressRoute services partner with a cloud-scale satellite network, SES Networks will offer Azure customers the ability to leverage their satellite-enabled managed services to connect locations and sites in remote and…
Microsoft’s quick patching of the SearchLeak vulnerability in M365 Copilot highlights steadfast commitment to VoIP security. Despite this, AI security concerns loom large. The breach exposed data across Microsoft 365, revealing AI’s struggle to discern legitimate from malicious actions. Enterprises using Microsoft solutions should prioritize comprehensive, robust AI defenses.
Microsoft’s upcoming pricing update for Microsoft 365, effective July 2026, promises significant changes, with potential price hikes of up to 20%. Businesses, especially those relying on frontline plans, must prepare for cost increases and strategic adaptations, as Microsoft introduces new AI-driven security and management features within the platform.
Microsoft’s impressive Q3 results highlight their strategic focus on AI and cloud infrastructure, boosting revenue to $82.9 billion, an 18% increase. With substantial growth in Microsoft 365 Copilot usage and AI investments, the company revolutionizes enterprise workflows, showcasing the integral role of VoIP and cloud solutions in driving technological advancements.
