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Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the Omdia Universe: CPaaS Platform Providers 2023/24. The evaluation was based on specific criteria that analyzed Sinch’s strategy, execution, and market presence. 

Leading tech research institution Omdia, a division of Informa Tech, has introduced the Channel Partner Strategies Intelligence Service, a market research solution tailored to channel-oriented vendors and tech suppliers. This innovative service aims to expedite growth and provide a comprehensive understanding of the pivotal trends influencing the tech domain. With a special emphasis on the changing technology consumption landscape due to the evolution of managed services, the service also delivers insights into emerging solution providers.

AI glasses shipments surged 127% in 1H26, signaling new opportunities for VoIP providers, telecom operators, and 5G networks. As wearables add cameras, audio, translation, and live assistance, they could reshape data traffic, edge computing demand, and enterprise communications while raising urgent privacy, security, and connectivity challenges for businesses worldwide today.

Record semiconductor growth is reshaping VoIP, telecom, and cloud communications. As AI, 5G, edge computing, DRAM, NAND, and microprocessors drive chip demand, network operators gain faster routing and smarter automation but face rising equipment costs. Semiconductor availability now directly impacts VoIP infrastructure, scalability, service quality, and competitive network planning worldwide.

Nokia’s Cognitive Operations brings AI, edge computing, and resilient wireless connectivity to mission-critical sites, starting with mining. The rugged platform supports real-time analytics, predictive maintenance, digital twins, and secure VoIP communications, signaling how private 5G, mesh networks, and industrial infrastructure may converge for safer, smarter field operations at scale today

Global RAN spending is shifting beyond China as operators accelerate 5G upgrades, capacity expansion, and modernization. Strong growth across emerging markets creates new opportunities for carriers, vendors, fixed wireless, enterprise connectivity, and VoIP services. Omdia’s latest data highlights regional momentum, vendor competition, and the evolving business case for mobile networks.