Broadband users face the most disruptions during peak hours, particularly at 11 am on Fridays or Wednesdays, according to a recent survey. The study pinpointed additional vulnerable time slots between 6 pm and 9 pm, 2 pm and 3 pm, and 10 am. The primary culprit for disconnections, as reported by users, is broadband provider outages, accounting for a majority of the incidents. Other contributors include power cuts (42%), planned maintenance to external cables (18%), and router issues (17%).
In a strategic move to cater to the evolving needs of businesses, Zoom Video Communications, Inc. (NASDAQ: ZM) has announced a series of enhancements to its AI-powered customer experience (CX) suite. The company, known for its widely used video conferencing platform, is expanding its reach into the contact center space.
In a groundbreaking move, AT&T has selected Ericsson as the primary supplier for its Open RAN equipment, set to handle 70% of its wireless traffic by the close of 2026. The five-year agreement, valued at an impressive $14 billion, signals a significant shift in the North American telecommunications landscape. Under the deal, Ericsson will replace some of Nokia’s equipment in specific areas of AT&T’s network.
Magenta Telekom collaborates with Mavenir, deploying a Cloud-Native IMS solution for advanced voice services like VoLTE and VoWi-Fi, supporting 5G Voice and WebRTC. Snom introduces the C620 DECT conference phone, offering a cordless solution with HD audio quality, wireless microphones, and flexibility for varied environments. CallTrackingMetrics unveils LeadReactor for outbound calling and enhances Zoom integration, optimizing agent productivity. Apple surprises with plans for RCS support on iOS, aiming to improve interoperability between Android and iPhone users,
Global mobile core network market’s slowest quarterly growth since 2017, according to Dell’Oro, is attributed to tough political and economic conditions and slower 5G network rollouts. Distinctively unstable trends mark the sector, with Huawei holding the lead in provider rankings for Q3.
Just under a year ago, the tech world buzzed with anticipation over a new partnership between chip mogul Qualcomm and satellite firm Iridium. The aim? Integrating satellite-to-phone services via Snapdragon Satellite and Iridium’s resources. However, a recent shift in direction caught the industry’s attention. Despite a successful demo, smartphone manufacturers didn’t opt to incorporate this feature, leading Qualcomm to end the agreement. Yet, in the face of disappointment, Iridium remains optimistic, envisaging an industry veering towards greater satellite connectivity. As earthquakes ripple across the telecoms landscape, all eyes await what’s next.
DIDWW, a global telecoms provider specializing in top-quality VoIP communication and SIP trunking solutions for businesses and telecom carriers, has announced the coverage expansion of its emergency calling services. With the inclusion of Chile, Estonia, and the UK, the DIDWW SIP service now offers emergency calling capabilities in 29 countries, spanning regions across Europe, Oceania, and the Americas.
Taking bold steps towards combatting climate change, Japan’s leading telecom firm, NTT DoCoMo, unveils ambitious initiatives looking to drastically cut its scope 3 emissions. These indirect emissions derive largely from the supply chain, making up approximately four-fifths of the company’s total greenhouse gas output. Taking the bull by the horns, DoCoMo is charting an eco-conscious path, pledging to fully utilize renewable energy sources and implement energy-saving measures across its network. With an eye on the future, the telecom titan plans to transform its supply chain to become environmentally friendly by 2040, all while leveraging technology to help suppliers and customers visualize their carbon footprint. As the telecommunications industry continues to battle climate change, stay tuned for further updates.
IBM has introduced Watsonx Code Assistant, an AI-powered tool for enterprise software development. Riga Technical University partners with IS-Wireless to advance 5G Open RAN technology. Snom’s phones are certified for NetSapiens, streamlining deployment for telecom resellers. Google Maps enhances user experience with AI-powered features, offering Immersive View, improved navigation, and EV charging information, striving to outperform competitors.
Nokia’s 25G PON solutions are boosting Google Fiber’s bold venture into establishing a 20-Gbps service, though the full potential of such capacity remains untapped. However, Google Fiber, focusing on the future, views this as a crucial step towards achieving 100-Gbps services and beyond. Yet, does the necessity of such impressive speeds linger in doubt, or are these advancements setting a thrilling precedent in the field of telecommunications?
