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Telgorithm
VoIP Solutions

Streamline SMS campaigns with Telgorithm’s messaging API for SaaS vendors

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With over 10.9 billion mobile connections globally, integrating text messaging into business communications strategies has become a must for brands. Recognizing this growing demand, Telgorithm has made it their mission to provide messaging API solutions designed exclusively for independent SaaS vendors, to help their customers tap into the increasing adoption of text messaging for customer communications. What is Telgorithm? Telgorithm is a cloud communications enablement API platform that provides SaaS companies with compliance-based SMS & MMS solutions. It was developed by telecom industry veterans with the goal of delivering automated and reliable A2P text messaging API solutions that assist businesses to navigate the ever-changing A2P messaging market while simultaneously scaling their operations. Telgorithm’s solution is reliable, effective, and simple to implement, making it an ideal choice for software vendors seeking to assist their customers in improving consumer engagement. The platform automates the entire journey of registration, onboarding, rate limit management,…

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Week #18
News Roundup

A quick roundup of the news in Telecoms | Week #18

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Windstream Enterprise migrates VoIP platform to Microsoft Azure for Operators Windstream Enterprise has switched its VoIP technology to Microsoft’s Azure for Operators clustered Call Feature Server. This enables increased dependability, access to additional communications, and integrated data and voice capabilities for Dynamic IP and Unified Communications clients. Windstream Enterprise is making investments to improve its cloud-based communications services, including this update. The cooperation with Microsoft broadens the company’s Dynamic IP solution, a VoIP platform that supports numerous call pathways and enables clients to exploit their current network infrastructure with flexible bandwidth. To help reduce unforeseen downtime, the system provides numerous layers of redundancy. Read the full article. 22 US telecoms face fines over failure to deliver rural broadband, says FCC The Federal Communications Commission (FCC) of the United States proposed fining 22 telecom companies for failing to deliver on the Rural Digital Opportunity Fund (RDOF), a project targeted at increasing…

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Week #17
News Roundup

A quick roundup of the news in Telecoms | Week #17

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GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

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Week #16
News Roundup

A quick roundup of the news in Telecoms | Week #16

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Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

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Clickatell
Telecom News

Clickatell launches the world’s first Chat Commerce Platform for brands

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Clickatell, a mobile messaging and chat commerce pioneer, has introduced the world’s first Chat Commerce Platform as a Service (CCPaaS), which enables companies to capitalize on chat commerce opportunities. The new platform enables businesses to communicate, connect, and transact with consumers over existing messaging networks. The CCPaaS platform allows for comprehensive, authorized commerce experiences within popular messaging environments including WhatsApp, Apple Messages, SMS, and USSD. This latest Clickatell product will help businesses stay ahead of the conversational commerce trend and help them capitalize on the potential that chat commerce brings to the market. Through the simplicity of texting, the platform enables relevant, in-context brand experiences and secure payment possibilities. Businesses may do business on the world’s most popular messaging apps, saving time, money, and increasing customer satisfaction. Clickatell’s CCPaaS is also the first SaaS solution to enable secure payment processing through integration with key payment gateways, allowing…

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Siemens
Telecom News

Siemens selects Verizon Business for zero-trust network connectivity

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Verizon Business has announced that it will provide a variety of network connectivity options to Siemens, a German global technology business, in order to maintain the security of its employees’ devices and data. The solutions will provide Siemens employees in smaller office locations with a smooth “plug and play” user experience while emphasizing security and zero trust principles. Siemens’ zero-trust initiative demands that all employee devices be verified, approved and continually checked before access to mission-critical applications and data is granted or retained. Verizon Business will implement an “internet only” connection, such as a global Managed Wide Area Network based on Cisco Meraki technology, which is vital to the success of the Siemens’ “never trust, always verify” program. According to Sanjiv Gossain, EMEA Vice President, Verizon Business, an intelligent network may make underlying architectures more agile by controlling traffic and improving operational efficiency. He noted that while every…

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VOIP SMS
VoIP Fundamentals

Sending SMS over VoIP? Here’s How and Why

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Text messaging is one of the most prevalent forms of communication in today’s society. With over 10.9 billion mobile connections globally, adding text messaging into your business operations may no longer be an option, but a must. With so many people using text messaging, it’s important that you don’t ignore this powerful tool for reaching out to customers and prospects. How does VoIP SMS work? Texting over VoIP is an important component of future corporate communications. Businesses can utilize text messaging as a communication and marketing medium if clients opt in and supply a mobile phone number. This is a more affordable and secure option than regular cell phone subscriptions and text messaging, plus it’s simple to set up too. The majority of the time, VoIP texting functions are quite similar to VoIP calling. You must obtain a DID number that supports SMS and download an app or utilize an…

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VoIP VPN

VoIP VPN – Protecting your phone calls and data

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When it comes to the security of your business, you can’t afford to take any chances. But what are the best ways for you to protect your data and make sure your employees are safe?   One way is by using a Virtual Private Network (VPN). With more and more employees working from home, many IT professionals may decide to route Voice-over-IP (VoIP) traffic together with the user’s other data through a VPN. Using a VPN for VoIP calling provides additional levels of security and privacy, assisting both in-house and remote workers in remaining secure. What is a VoIP VPN? Simply explained, a VoIP VPN will build a secure tunnel through which all of your VoIP communications will traverse. As a consequence, you’ll be able to circumvent firewall limitations and make calls in a secure manner. Additionally, this type of service will conceal your actual IP address and allocate a…

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Fusion Connect
Telecom News

Fusion Connect launches new features for MS Teams Calling Service

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Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

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VoIP automation

What is VoIP automation?

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When you hear the word “automation”, what do you think of? Increasing effectiveness and efficiency in business processes, right? One of those processes is communication with clients.  The move to automate many facets of business communications has been steadily gathering pace. This advancement offers a variety of benefits that are essential for a business to prosper. Everyone involved in the communication process, from the client to the carrier, benefits from automated VoIP. With the advancement of technology, an increasing number of businesses are opting to automate their business communications.  What is VoIP automation? In basic terms, VoIP automation is the use of technology to automate the execution of repetitive processes and activities wherever possible and desired, in order to save costs, improve productivity and simplify customer contacts. Call automation systems automate everything from dialing numbers to sending out messages, allowing your employees to speak with more people in…

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