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Reinvent Telecom enhances security for real-time business VoIP services

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US-based Reinvent Telecom, a wholly-owned subsidiary of Saddleback Communications operating a private-label communications platform as a service (CPaaS), has enhanced the security for its real-time business VoIP, video, unified communications (UC) and collaboration services. The company has now deployed carrier-grade VoIP/SIP security, threat intelligence analytics and fraud-detection technology in cooperation with RedShift Networks, a global leader in cybersecurity solutions for communications service providers. Reinvent Telecom provides the ability for its wholesale partners to deliver secure, reliable and high-quality Unified Communications as a Service (UCaaS), conferencing and collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Bill Bryant, President at Reinvent Telecom, said, “At Reinvent, we understand that today’s VoIP networks are as vulnerable to cyberattacks as data networks. That’s why we’re doubling down on network security to give our partners and their customers the protection – and peace of mind – they deserve.” The wholesale UCaaS provider…

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Ribbon unveils new EdgeMarc 300 Series for enhanced IP-based communications

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The US technology company Ribbon Communications has introduced its new EdgeMarc 300 Series to provide small businesses, home office and branch office customers that currently have analog voice infrastructure, with an easy and cost-effective way to capitalize on IP-based voice services. The cloud solutions provider said that the EdgeMarc 300 is part of the recently launched cloud-based Ribbon Next Generation Intelligent Edge portfolio, which securely connects and enhances enterprise voice and data applications, including Microsoft Teams. This portfolio of edge solutions delivers service assurance, advanced analytics, security, policy and routing functionalities for cloud communications applications. Ribbon’s EdgeMarc 300 is a survivable branch office solution that supports the integration of analog endpoints and the public switched telephone network (PSTN), as well as Session Initiation Protocol (SIP) calls. This gateway provides connectivity between analog and SIP devices, enabling branch offices to rapidly migrate analog phones to a SIP-based network and communicate seamlessly with…

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Ribbon’s SBC facilitates VoIP audio streaming for Amazon Chime Voice Connector

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The US tech company Ribbon Communications, a global software leader providing IP-based real-time communications security and software solutions, has extended its collaboration with Amazon Web Services (AWS) to enable the simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using SIP-based Media Recording (SIPREC). Ribbon’s Session Border Controllers (SBCs) with SIPREC capabilities can forward audio streams to AWS for real-time, automated call analytics and recording. Ribbon is a member of the AWS Partner Network (APN), whose SBC Software Edition (SWe) is available in the AWS Marketplace and as an AWS Quick Start. In March 2019, Ribbon reported that its SBC SWe was successfully tested with the Amazon Chime Voice Connector, to help customers move their SIP trunking workloads to AWS. The company said that IT professionals can use the Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Sid Rao, General Manager at Amazon…

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Audian joins Xarios to upgrade VoIP systems with cloud call analytics

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Audian, a Unified Communications (UC) solutions provider seeking to redefine the telecom industry, and Xarios Technologies, an independent software vendor and developer of advanced telephony applications, have entered into a strategic alliance agreement to bring the next generation of real-time call analytics and business insights to VoIP telecommunications systems. These leading companies in the telecom environment will help their end customers with new applications and provide integration between platforms that facilitate in-depth information and data-driven business solutions. Brandon Bazemore, CEO of Audian, said, “We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business. Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance…

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CounterPath accepted as a member of the Cloud Communications Alliance

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CounterPath Corporation, a Canadian software company that delivers Unified Communications (UC) solutions to businesses and service providers, has announced its membership in the Cloud Communications Alliance (CCA). As a peer organization that has a mandate to foster the expansion, availability and adoption of hosted communications services worldwide, the CCA provides a forum for industry leaders to discuss the most relevant topics. Todd Carothers, Chief Revenue Officer at CounterPath, said, “The CCA comprises some of the world’s leading cloud communications experts, vendors and strategists, and CounterPath is thrilled to be joining this fast-growing community. When extending the offer of membership into the organization, the CCA cited CounterPath’s long-term leadership in cloud communications as well as the ongoing technical innovations we have introduced to the market, including our award-winning Bria and Stretto solutions. We look forward to working with the CCA’s leadership team and members to advance the state of the cloud communications…

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Top 10 VoIP books for advanced users

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VoIP technology has spawned a booming market packed with exciting and innovative products and services that are constantly emerging and evolving to enhance our personal and professional lives. However, all of these advanced solutions also require in-depth knowledge and expertise by those who design, install, maintain and monitor VoIP services. In order to understand VoIP and advance the development and implementation of this technology, software engineers, network administrators, designers and other IT professionals need to learn and update their skills on a regular basis. Northrop Frye, one of Canada’s most eminent thinkers, once said, “The most technologically efficient machine that man has ever invented is the book.” With this in mind, VoIP.Review has compiled a list of ten books for those who want to keep up to date with the increasingly complex world of high-tech VoIP communications. So, let’s delve into some of the most useful publications! VoIP Technology:…

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Sangoma Technologies acquires US-based VoIP Innovations

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Ontario, Canada-based Sangoma Technologies, a provider of Unified Communications solutions, has announced the strategic acquisition of VoIP Innovations, LLC (VI), a privately-held technology company in Pittsburgh, PA that specializes in wholesale SIP trunking. This acquisition, Sangoma’s eighth in the last eight years, is expected to provide the combined company with several strategic advantages, including increased scale, a recurring revenue contribution that continues to grow, an entirely new product category in Communications Platform as a Service (CPaaS), robust EBITDA margins, and a new sales channel. Bill Wignall, President and CEO of Sangoma, said, “We continue to look for prudent ways to grow our product portfolio, customer base, distribution network, overall sales, recurring revenue and EBITDA. This acquisition is strategic to Sangoma for all of those reasons, and with about 90% of VI revenue being recurring, it should increase Sangoma’s proforma recurring / services revenue to approximately 45% of total sales.”…

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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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Belgium’s first all-VoIP network set up by World Telecom Labs and Edpnet

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Telecommunications equipment supplier World Telecom Labs (WTL) and a mobile virtual network operator Edpnet, have announced that the first all-VoIP network in Belgium is now live, enabling businesses to benefit from high-quality and cost effective voice services. It is stated that Edpnet has become the first operator in Belgium to make the switch from traditional ISDN to a VoIP platform, thus gaining the ability to easily add more capacity, which will ensure the company’s future growth. For this move, Edpnet has deployed WTL’s VoIP switches for its VoIP links, ensuring high call quality and an always-on network, and optimizing bandwidth capacity. Joachim Slabbaert, COO at Edpnet, said, “WTL is a technologically innovative company whose team really understand what VoIP operators want and need.  We buy from them because they do what they say – improve our network and reduce our costs. This migration is a huge milestone for our company and has…

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Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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