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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

Telecom News

Belgium’s first all-VoIP network set up by World Telecom Labs and Edpnet

By Vilija Simkiene August 22, 2019

Telecommunications equipment supplier World Telecom Labs (WTL) and a mobile virtual network operator Edpnet, have announced that the first all-VoIP network in Belgium is now live, enabling businesses to benefit from high-quality and cost effective voice services. It is stated that Edpnet has become the first operator in Belgium to make the switch from traditional ISDN to a VoIP platform, thus gaining the ability to easily add more capacity, which will ensure the company’s future growth. For this move, Edpnet has deployed WTL’s VoIP switches for its VoIP links, ensuring high call quality and an always-on network, and optimizing bandwidth capacity. Joachim Slabbaert, COO at Edpnet, said, “WTL is a technologically innovative company whose team really understand what VoIP operators want and need. We buy from them because they do what they say – improve our network and reduce our costs. This migration is a huge milestone for our company and has…

Guides & Tips

Effective ways to improve customer service in a VoIP business

By Vilija Simkiene July 23, 2019

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

Telecom News

Truecaller rolls out in-app VoIP calling feature

By Vilija Simkiene July 4, 2019

Developers at the Swedish company True Software have added yet another feature to their application Truecaller, that is best known for helping users screen calls from strangers, spammers and robocallers. This feature is called Truecaller Voice and promises “high quality (HD), low latency and quick to connect audio calls” to both Android and iOS users. The Stockholm-based company said the app will also allow its users in emerging markets, such as India, to place free VoIP-powered voice calls using mobile data or Wi-Fi. According to a statement from the company, Truecaller users make 180 million outgoing calls per day using the app’s built-in dialer. Therefore, the Truecaller Voice shortcut has been strategically integrated into relevant touchpoints in the app such as call logs, the SMS Inbox, contact profiles and the aftercall screen, enabling users to seamlessly access the VoIP-based calls anywhere within the Truecaller app without switching to other…

Telecom News

NetNumber and Voipfuture launch the first intelligent routing system for VoIP

By Vilija Simkiene July 2, 2019

NetNumber, the US-based provider of centralized signaling and routing controller (CSRC) solutions, and Voipfuture, the developer of edge technology for monitoring and analyzing voice quality in IP networks, have announced the launch of a fully-automated and intelligent routing system for voice services. This is the industry’s first intelligent platform to conduct traffic analysis for media and signaling, and transform quality information into routing actions. According to the announcement, the system will provide domestic telecommunications companies and international carriers with the capability to automatically reroute traffic in real-time in case of media quality deterioration. The rerouting and route recovery decisions will be based on the specified policies of the communication service providers (CSP). It is stated that the availability of automatic rerouting capabilities allows CSPs to improve quality by choosing more efficient downstream carriers, thereby attracting additional traffic from customers as well as OTTs and optimizing termination costs. Moreover, valuable traffic can receive…

Telecom News

BullsEye Telecom lines up with RedShift Networks for VoIP security

By Vilija Simkiene May 21, 2019

Telecommunications and data services vendor BullsEye Telecom and the cloud-based VoIP networks security solutions provider RedShift Networks have announced a new partnership to deliver innovative cybersecurity solutions for protecting and securing enterprise VoIP and SIP-based networks. BullsEye Telecom is adopting RedShift’s VoIP security, threat intelligence analytics and proactive fraud prevention technologies to ensure industry-specific compliance for regulatory sensitive clients in the healthcare, financial and government services industries. Vilas Uchil, Vice president of Technology and Engineering for BullsEye, said, “Our clients now have access to an incredible portfolio of cloud, voice and unified communications security protection through our partnership with RedShift Networks. Together, BullsEye and RedShift offer clients proven solutions and security to protect their VoIP and UCaaS networks against expensive malicious attacks. We are preventing theft, fraudulent transactions and service downtime.” As stated in the announcement, RedShift’s Unified Communication Threat Management (UCTM) platform works to establish communication baselines…

Telecom News

Global VoIP market will show double-digit growth by 2025

By Vilija Simkiene May 1, 2019

The VoIP market is set for impressive growth from USD 20 billion in 2018 to around USD 55 billion by 2025, according to a report submitted by Global Market Insights, Inc. The anticipated growth is due to the technology’s rapid development and the increased adoption of cloud-based VoIP services that provide cost-effective and efficient ways to communicate. The forecast increase in VoIP adoption is also seen as the result of businesses migrating from traditional to cloud-based phone systems in their quest to achieve high business performance through more reliable and routable calling services and reduced maintenance. The report indicates that the hosted IP PBX segment in the VoIP market is “expected to witness the fastest growth rate of over 15% from 2019 to 2025 as IP-based phone systems are hosted by service providers.” Hosted VoIP eliminates the need to install any equipment on site, thus reducing maintenance and…

Review of top 10 VoIP phone systems for small-to-medium size business

By Vilija Simkiene April 26, 2019

The current telecommunications market is abundant with a variety of business phone systems carefully designed to improve day-to-day communications and handle the complex needs of various organizations. Among the different existing types of telephone systems appropriate for use by small-to-medium size businesses, VoIP-related phone solutions are currently the most common and are growing in popularity. VoIP phone systems operate using broadband Internet connections and generally include quick and easy installation, cost effective pricing, high scalability and advanced features with options to cater to any entity size, ranging from a small business to a multi-service enterprise. A comprehensive VoIP solution should include a range of voice functions needed by the organization, and support both external and internal communications as required. Finding the most suitable phone system may be overwhelming, so for those currently on the lookout, here are the top ten VoIP phone systems to investigate. Nextiva VoIP Software…

Telecom News

NTT Communications launches high-tech Amsterdam 1 Data Center

By Vilija Simkiene April 16, 2019

NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT Group, is promoting the expansion and development of its European data center platform with the launch of their Amsterdam 1 Data Center (AMS1). The group’s first data center in the Netherlands has been opened by NTT Com’s subsidiary E-Shelter, which provides secure environments for housing and connectivity of IT and network systems. Tetsuya Shoji, President and CEO of NTT Com, said in his official opening speech: “I am delighted to open our latest state-of-the-art data center campus located in Amsterdam, one of the key internet hubs in Europe”. The carrier-neutral E-Shelter’s AMS1 data center will have a capacity of up to 40 MW IT load spread over a 16,000 square meter campus and, as NTT’s 21st data center in Europe, will leverage more than 400 MVA power capacity across the continent, with plans…

VoIP-CRM integration – a powerful combination for business optimization

By Vilija Simkiene April 10, 2019

Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…