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Whether you are a newcomer in the business world or an established business owner that is struggling to maintain efficiency, low operation costs, and a strong phone system, switching your traditional phone system to a virtual PBX may be the best solution. Virtual PBX, which stands for Private Branch Exchange, is an advanced budget-friendly, easy-to-use phone system that is accessible from anywhere. The system transmits calls via the Internet and usually only handles inbound calls. It also enables businesses to route and forward their incoming calls, create automated greetings and more. In the past PBX used the PSTN (Public Switched Telephone Network) technology for the operation. Nowadays, it uses the VoIP (Voice over Internet Protocol) technology that is owned and maintained offsite by a VoIP service provider. Virtual PBX is an ideal solution for small business with up to 10 employees and which typically have low-volume telephone traffic. Advantages of Virtual PBX systems:…

A new study led by Juniper Research predicts that over the next five years, Over-the-top (OTT) voice service providers will increase their profits by five times, reaching over $10 billion by 2020. The research ‘Future Voice Strategies: mVoIP, Carrier OTT, WebRTC, HD Voice & Video Calling 2015-2020’ argues that as 4G network rollouts accelerate, OTT voice providers such as Skype and WhatsApp will significantly increase its traffic and revenue potential, thus enabling them to offer high-quality VoIP (Voice over Internet Protocol) calls. The study points out that since most VoIP services are offered as a free or low-cost service, most OTT operators generate little profit. Subsequently, they need to focus on developing new revenue streams, by offering other value added services such as in-app purchases or social networking platforms. According to the research, as a result of OTT voice activity, traditional voice service operators will see their profits decline drastically.…