IPFone, a provider of cloud-based business unified communications and telephony services, together with Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises and critical infrastructure sectors, announced that they are making use of Ribbon‘s Intelligent Edge portfolio to ensure that their customers are able to seamlessly work from home during the COVID-19 pandemic.
Ribbon‘s EdgeMarc 2900, deployed at several IPFone sites in various states, helps support IPFone’s business customers as the company experiences an increase in its network usage. EdgeMarc devices are located at the edges of the customer network to ensure the successful deployment of IP-based communications services that improve voice quality, security and visibility on the customer network. Also, the EdgeMarc 2900 allows IPFone to easily adapt to the smallest or largest customer installations, while providing secure service delivery capabilities. This architecture enables the company to proactively keep an eye on performance, and troubleshoot and resolve potential issues in the customer network without physical contact.
Ribbon‘s EdgeMarc 2900 is managed by the EdgeView Service Control Center. EdgeView allows service providers to monitor performance and quickly fix any problems, which in turn improves the customer experience and reduces costs. Both EdgeView and EdgeMerc solutions are certified for Microsoft Teams Direct Routing and support UCaaS and SIP Trunking solutions.
“The COVID-19 pandemic forced a number of our customers to immediately go from working and collaborating in traditional offices to working from home, and this in turn caused our network usage to dramatically increase,” said Damian Chmielewski, President and CEO of IPFone. According to Chmielewski, “Ribbon’s EdgeMarc not only delivered 99.99% uptime, with virtually no interruption in service, but it also allowed us to manage and monitor quality of service and offer zero-touch provisioning for customer installations.”