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A quick roundup of the news in Telecoms | Week #45

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Cisco Enhances Webex Teams as Unified App Cisco is introducing a series of updates to its collaboration solution Webex Teams. At the Cisco Partner Summit in Las Vegas, the company announced new products and features that include new desktop and room video conferencing systems, as well as more options to integrate calling and third-party PBXes into the Webex platform. These updates are designed to reinforce Cisco’s single platform approach to delivering consistent experience across all types of enterprise communications workloads running on any type of device. Read more at: https://tinyurl.com/y63uhdqm Microsoft and Nokia accelerate Industry 4.0 Microsoft and Nokia have joined hands to accelerate transformation and innovation across industries with cloud, Artificial Intelligence (AI) and Internet of Things (IoT). “Bringing together Microsoft’s expertise in intelligent cloud solutions and Nokia’s strength in building business and mission-critical networks will unlock new connectivity and automation scenarios,” said Jason Zander, Executive Vice President at…

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Telecom News

Microsoft introduces Business Voice phone systems in Canada and the UK

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Microsoft has announced the launch of a new phone system for business customers, Microsoft 365 Business Voice, which is now available in Canada and the UK. This phone system combines calling, chats, meetings, calendar and e-mail functions. The solution also deploys Microsoft artificial intelligence (AI) technology to automatically transcribe voicemail, translate chat messages, and add captions to meetings in real time. According to the announcement, Microsoft 365 Business Voice is a cloud-based system that has been designed as a complete cooperation package for enterprises with up to 300 users. The phone system integrates with Office 365 and uses Microsoft Teams in order to function across computers, desk phones and smartphones, allowing customers to make calls from anywhere. “Today’s businesses need communication and collaboration tools that are easy to use and designed to work together,” Microsoft stated in a blog post. “That’s why we built Microsoft 365 Business Voice, a…

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Telecom News

A quick roundup of the news in Telecoms | Week #43

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Samsung’s next flagship phone chip, the Exynos 990, is 20% faster Samsung has released its new Exynos 990 flagship chipset together with the 5G-capable Exynos Modem 5123 that are expected to help the next generation of mobile devices make intensive use of video and artificial intelligence (AI) applications as well as 5G communications. The Korean electronics giant said that the Exynos 990 is 20 percent faster at executing ordinary processing tasks, 20 percent faster in graphics processing and twice as fast in software tuned for the chip’s AI acceleration scheme. Read more at: https://tinyurl.com/y2qmemq5 Nvidia and Ericsson announce the first GPU-powered 5G mobile network At this year’s Mobile World Congress in Los Angeles, California, Nvidia announced the partnership with Ericsson and Red Hat to help mobile network operators accelerate 5G deployment. The company has compared the power of its GPU-accelerated EGX hardware to traditional CPU-based servers and claims that a…

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Telecom News

BlackBerry unveils its new cybersecurity R&D lab

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Based in Waterloo, Ontario, the enterprise security software and services company BlackBerry Limited has announced the launch of BlackBerry Advanced Technology Development Labs (BlackBerry Labs). The company’s new business unit will be focusing on research and development (R&D) in the cybersecurity space, using artificial intelligence (AI) and machine learning. According to a statement, BlackBerry chief technology officer (CTO) Charles Eagan will lead this initiative, which will include a team of over 120 software developers, researchers, system architects, product lead and security experts. These communications professionals will work together to identify, explore and create new technologies to ensure BlackBerry is on the cutting edge of security innovation. The company stated that the initial projects from BlackBerry Labs will focus on machine learning approaches to security, in partnership with BlackBerry’s existing Cylance, Enterprise and QNX business units. “The establishment of BlackBerry Labs is the latest in a series of strategic moves…

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Samsung’s first mid-range 5G smartphone built for the Era of Live

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Samsung Electronics has officially revealed the first 5G smartphone in its mid-range Galaxy A series. The announcement comes just a few weeks after launching the company’s flagship Galaxy S10 5G and Galaxy Note 10 5G devices. The new Galaxy A90 with 5G connectivity offers near flagship-grade hardware and includes some impressive features like Samsung DeX support, “Desktop Experience” software for mirroring the phone’s screen and apps on a PC or TV, and Game Booster for enhanced gaming performance. DJ Koh, President and CEO of IT and Mobile Communications Division at Samsung Electronics, said, “We’re excited about the success of the Galaxy A Series – a generation of smartphones built for the new Era of Live that focuses on essential features people want the most, including a high-quality camera, long-lasting battery and immersive display. Samsung has worked tirelessly with our partners in the 5G ecosystem to bring 5G to as…

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Telecom News

Huawei unveils the world’s most powerful AI chip – Ascend 910

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The Chinese telecommunications giant Huawei has unveiled their brand-new Artificial Intelligence (AI) chipset Ascend 910 at its Shenzhen headquarters, together with the accompanying AI computing framework, MindSpore. The company claims this chip to be the world’s fastest AI processor ever with the greatest computing power available on a single chip, and optimized for AI applications. “We have been making steady progress since we announced our AI strategy in October last year,” said Eric Xu, Huawei’s Rotating Chairman. “Everything is moving forward according to plan, from R&D to product launch. We promised a full-stack, all-scenario AI portfolio. And today we delivered, with the release of Ascend 910 and MindSpore. This also marks a new stage in Huawei’s AI strategy.” Huawei originally announced the processor’s planned specifications last year at its Huawei Connect flagship event in Shanghai. After a year of intense development, test results reveal that the Ascend 910…

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Telecom News

Uniphore raises $51 million to add AI to call centers

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Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

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Guides & Tips

Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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Telecom News

Nvidia EGX platform delivers real-time AI in GPU edge servers

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The American chipset manufacturer Nvidia is rolling out its EGX platform to bring real-time artificial intelligence (AI) to the edge of the network. Nvidia EGX is an accelerated computing platform, which boasts low-latency AI that enables companies to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. AI computing will occur at the edge of the network, where sensors collect data before it is sent to cloud-connected data centers. This platform is expected to satisfy the increasing demand for AI applications to assist numerous devices streaming continuous raw sensor data and is designed for high-throughput AI at the edge where data is primarily sourced to achieve instantaneous and guaranteed response times while reducing bandwidth to the cloud. According to the company, by 2025, there could be up to 150 billion machine sensors and the Internet of Things (IoT) devices streaming…

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Telecom News

Telenor and Axiata work towards merging Asian operations

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Norwegian telco Telenor Group and Malaysia-based Axiata Group have announced their discussions regarding a prospective non-cash merger of their telecom and infrastructure assets in Asia, in which Telenor would take a majority stake. Telenor and Axiata’s jointly owned telecommunications giant MergeCo would combine the two companies’ operations in South and Southeast Asia, and in its headquarters in Malaysia would serve almost 300 million customers using approximately 60,000 communication towers located across Asia. Gunn Wærsted, Chair of Telenor Group, said: “Today we announce that Telenor and Axiata are in discussions on joining forces in Asia, one of the most dynamic and innovative regions in the world. Together, we aim to create a leading and well-diversified pan-Asian telecom and infrastructure company with substantial synergy potential and strong regional operations. It is Telenor’s strategy to develop and create value from our core telco assets in the Nordic and Asian region. This potential merger…

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