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itw
Telecom News

Get ready! 15th annual ITW is just around the corner

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The start of the International Telecoms Week is rapidly approaching. The 15th annual ITW will take place from the 9th of May until 12th of May at the Gaylord National Resort & Convention Center in National Harbor, Maryland, near Washington, DC.   International Telecommunications Week is the world’s largest meeting of global leaders from the telecoms and ICT Infrastructure ecosystems, and it is a must-attend event for anybody driving and trailblazing the growth of telecommunication. ITW connects the international carrier, subsea, infrastructure, data center, cloud, software, and other communities, featuring over 2,000 companies from 148 countries.   As the primary yearly gathering place for the global wholesale telecommunications community, ITW provides the greatest and most diverse networking opportunities for the worldwide wholesale telecoms industry through meetings, workshops, chats, and seminars. It’s a fully integrated exhibition with a variety of options for people to connect with individuals from all around the…

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Telecom News

Merchants partners with Avaya on customer experience platform

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Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers.   The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment.   Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses.  …

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VoIP questions

Expert answers to the most common VoIP questions

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A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP technology and the resulting queries, we have compiled a list of the most frequently asked VoIP questions. So, without further ado, let us address them. What is VoIP? To make calls, Voice over Internet Protocol (VoIP) technology uses a broadband Internet connection rather than a traditional telephone line. With VoIP systems, you can use an app to make calls directly from your computer, IP phone or smartphone. This service can be delivered via a cloud system or an on-premises solution. Who was the inventor of VoIP? Many individuals think that the Israeli businessman Alon Cohen invented VoIP technology in 1995 and released it to the public the following year. However, according to sources, an African-American woman named Dr. Marian R. Croak is…

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Week #13
News Roundup

A quick roundup of the news in Telecoms | Week #13

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BT putting its digital voice service rollout on halt Last year, BT began rolling out Digital Voice, which  is a VoIP solution that works over the company’s broadband network rather than the old analogue network, as the name implies. This service is an essential improvement, as BT points out, to replace analogue technology, which is rapidly becoming outmoded. The operator is, however, delaying the Digital Voice switchover for consumers who do not wish to switch right away. BT did not specify how long the halt will occur, nonetheless, it is confident that the switchover will take place soon. Read more at: https://tinyurl.com/mt23py8u DigitalBridge enters into mobile infrastructure deal with Telenet Telenet has agreed to sell all of its mobile telecommunications towers in Belgium to DigitalBridge, a US-based real estate investment trust and a subsidiary of the DigitalBridge Group. The investment firm has agreed to pay $820 million for Telenet’s 3,322…

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VoIP
Telecom News

Tel Q Global and Telinta team up to offer VoIP solutions to Internet Telephony Service Providers

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Tel Q Global, a leading provider of Global Virtual Numbers, together with Telinta, a global leader in cloud-based white label VoIP switching and billing, today announced a comprehensive portfolio of solutions and joint promotions for VoIP service providers and Internet Telephony Service Providers (ITSPs).   Using Telinta’s hosted TeliCoreTM softswitch platform, VoIP service providers and their resellers can easily use Tel Q Global’s high-quality DIDs, Toll-Free & other type of Numbers in over 150 countries, to offer a full portfolio of VoIP & SMS services. Tel Q Global’s coverage includes phone numbers from hard-to-find locations such as Asia, Middle East & Africa and Latin America.    The solutions offered by both companies can be combined to offer popular services such as Hosted PBX, SIP Trunking, Mobile VoIP calling via a brandable smartphone app, Business and Residential VoIP, Conferencing, and WebRTC.   “Tel Q Global provides all types of DID numbers,…

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Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

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Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal.   This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry.    One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

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Dstny
Telecom News

Dstny to accelerate business growth with Qunifi acquisition

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Dstny, a European supplier of cloud-based business communications solutions, has acquired Qunifi, a Microsoft Teams integration expert headquartered in the United Kingdom. For UCaaS providers, Qunifi’s Call2Teams product is the leading company in Teams integration. Qunifi’s service is used by end users in over 100 countries and organizations, with over 2 million Teams users relying on the service on a daily basis.   Call2Teams is a cloud-based, SaaS middleware solution that connects any phone system, PBX or SIP trunk provider to Microsoft Teams. Importantly, this solution does not require that  end-users move numbers, change carriers or replace their existing phone system, and Call2Teams effortlessly voice-enables Microsoft Teams with the extensive capabilities of existing telephony.   Qunifi will join the Dstny Group as a service provider, and its workforce and management will be incorporated into the Dstny Group. For service provider customers, partners and the Dstny and Qunifi teams, joining the…

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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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VoIPstudio
VoIP Solutions

Enhancing customer experience with enterprise communication solutions by VoIPstudio

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VoIPstudio is a top-tier VoIP communications solution provider for small and medium-sized enterprises of all types. The company provides over 40 cloud-based PBX services in a simple, intuitive, all-inclusive platform that allows any organization to benefit from professional communications at a low cost.   VoIPstudio helps expanding enterprises to operate globally by enabling them to acquire phone numbers in over 90 countries and 30,000 cities across the world directly from the application. The company offers international, local, toll-free, and “gold” phone numbers, with newly purchased numbers being instantly usable.   VoIPstudio includes all of the capabilities you’ll need to start building a call center straight away. It comes with a comprehensive yet simple-to-use virtual switchboard that can be configured from anywhere using a browser. It also incorporates a complete virtual PBX, with call flows, call recording, IVR, SMS, call transfer, and many other capabilities, as well as a mobile app,…

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Week #10
News Roundup

A quick roundup of the news in Telecoms | Week #10

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Orange and MasMovil in talks about joint venture  Orange and MasMovil have stated that they are in talks to launch a 50:50 joint venture (JV) in Spain. Orange’s Spanish subsidiary is valued at €8.1 billion, while MasMovil is valued at €11.5 billion, for a total enterprise value of €19.6 billion. The merged operator would include around 7.1 million fixed line customers and 20.2 million mobile users, with a combined FTTH network of approximately 16 million residences. The operators claim that the combination would result in a slew of meaningful synergies of more than €450 million within three years of the merger closing. Read more at: https://tinyurl.com/y5d9h3y7 Google acquires Mandiant to boost its cloud offering In a move aimed at bolstering the capabilities of its Google Cloud platform, Google has agreed to pay $5.4 billion for the cybersecurity firm Mandiant. To address harmful information and software vulnerabilities, Google Cloud currently offers…

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