Sinch’s new international IP Connect service expands its direct connection voice footprint, addressing global call issues and delivering superior voice quality across Europe, Asia, Africa, the Middle East, and Latin America. Offering transcoder-free and consistent feature functionality, IP Connect helps improve customer engagement and contributes to building value, trust, and loyalty.
Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
MTN Considers Axian Telecom Bid MTN is considering a bid from Axian Telecom for its operating units in West Africa, specifically Guinea-Bissau, Guinea-Conakry, and Liberia. The potential deal is aligned with MTN’s ongoing efforts to reshape its portfolio, and the three units collectively account for 6.1 million of MTN’s customers and contributed to 0.7% of EBITDA. MTN’s first quarter financial results reported an 8.6% EBITDA growth and revenues of ZAR52.8 billion ($2.8 billion), a 15.6% YoY increase. With discussions with Axian Telecom still at an early stage, any announcement on a final agreement might not be expected soon. Read the full article. Deutsche Telekom Sees Q1 Success Deutsche Telekom (DT) has raised its earnings guidance for 2023 to around €40.9bn, up from its previous forecast of €40.8bn. This follows strong Q1 results, with the group’s US business T-Mobile US a key driver behind the raised forecast, having recently raised its…
Explore the thriving IT industry channel in 2023, featuring an array of technology solutions, new market players, and evolving customer habits. With a focus on customer experience and cybersecurity services, channel firms continue to adapt, maintaining profitability in a dynamic landscape.
TELUS becomes the first North American CSP awarded ‘Running on ODA’ status, joining global giants in utilizing Open Digital Architecture to transform into agile digital organizations. Achieving cost and time reductions, TELUS delivers enhanced customer experience through cloud-native, vendor-agnostic solutions.
Spectrum Enterprise, a division of Charter Communications, Inc., has introduced Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect to its cybersecurity product portfolio. These two additions allow companies to offer safe and secure access to information and applications on private networks or public clouds to employees and other stakeholders. The new cybersecurity protections are integrated with the company’s managed network services portfolio, which includes Managed Network Edge and Enterprise Network Edge solutions. Managed Network Edge and Enterprise Network Edge are modular, all-in-one platforms that simplify the deployment and management of an organization’s network. While each platform offers slightly different features, both provide routing, SD-WAN, switching, security, remote access, and LAN options. Layering on Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect provides clients with the full protection of a secure access service edge (SASE). Secure Access with Cisco Duo helps protect organizations…
With over 10.9 billion mobile connections globally, integrating text messaging into business communications strategies has become a must for brands. Recognizing this growing demand, Telgorithm has made it their mission to provide messaging API solutions designed exclusively for independent SaaS vendors, to help their customers tap into the increasing adoption of text messaging for customer communications. What is Telgorithm? Telgorithm is a cloud communications enablement API platform that provides SaaS companies with compliance-based SMS & MMS solutions. It was developed by telecom industry veterans with the goal of delivering automated and reliable A2P text messaging API solutions that assist businesses to navigate the ever-changing A2P messaging market while simultaneously scaling their operations. Telgorithm’s solution is reliable, effective, and simple to implement, making it an ideal choice for software vendors seeking to assist their customers in improving consumer engagement. The platform automates the entire journey of registration, onboarding, rate limit management,…
Windstream Enterprise migrates VoIP platform to Microsoft Azure for Operators Windstream Enterprise has switched its VoIP technology to Microsoft’s Azure for Operators clustered Call Feature Server. This enables increased dependability, access to additional communications, and integrated data and voice capabilities for Dynamic IP and Unified Communications clients. Windstream Enterprise is making investments to improve its cloud-based communications services, including this update. The cooperation with Microsoft broadens the company’s Dynamic IP solution, a VoIP platform that supports numerous call pathways and enables clients to exploit their current network infrastructure with flexible bandwidth. To help reduce unforeseen downtime, the system provides numerous layers of redundancy. Read the full article. 22 US telecoms face fines over failure to deliver rural broadband, says FCC The Federal Communications Commission (FCC) of the United States proposed fining 22 telecom companies for failing to deliver on the Rural Digital Opportunity Fund (RDOF), a project targeted at increasing…
Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and medium-sized enterprises (SMBs), and it will be priced accordingly. The platform will integrate voice, email, and webchat into a single workflow for agents. It will offer interactive voice response, skills-based routing, queue callback, supervisor control, contact center agent client, Salesforce CRM integration, screen pop, real-time wallboards, and historical reporting. Contact center technologies have traditionally targeted large and midmarket organizations, but Reinvent Telecom saw that SMBs also required multichannel contact center solutions to improve their customer experience. MyCloud Contact Center was created to fulfill this demand, allowing Reinvent’s reseller partners to provide enterprise-level contact center features to SMB clients at a low cost. Delivering CCaaS will aid Reinvent Telecom reseller partners in remaining competitive in the market as feature parity in UCaaS platforms…
