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Telecom News

Zoom and Lumen partner up for enhanced services

By Aiste Kryzanovske October 1, 2020

Zoom Video Communications, a provider of video telephony and online chat services, and Lumen, a global enterprise technology platform, have announced that the companies will work together to allow Lumen to offer Zoom as part of its Unified Communications and Collaboration Suite. Lumen will deliver improved services based on Zoom’s video-first UC platform to its global customer base. The partnership will provide greater delivery, customer success and managed services to companies using Zoom, in order to provide a unique business experience when using the services. Lumen will also combine the security of its embedded network with Zoom’s built-in security features to actively protect customers that are using bundled services. This collaboration will give Zoom access to Lumen’s customer base, while Lumen will be able to update its UCC offering with a leading video conferencing platform. In addition, this partnership should help Lumen to better compete with Verizon, which…

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Infobip launches customer engagement platform Moments

By Aiste Kryzanovske September 10, 2020

The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…

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Conn3ct snaps up ICR Speech Solutions and Services

By Vilija Simkiene July 1, 2020

The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…

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Reinvent Telecom enhances security for real-time business VoIP services

By Vilija Simkiene May 27, 2020

US-based Reinvent Telecom, a wholly-owned subsidiary of Saddleback Communications operating a private-label communications platform as a service (CPaaS), has enhanced the security for its real-time business VoIP, video, unified communications (UC) and collaboration services. The company has now deployed carrier-grade VoIP/SIP security, threat intelligence analytics and fraud-detection technology in cooperation with RedShift Networks, a global leader in cybersecurity solutions for communications service providers. Reinvent Telecom provides the ability for its wholesale partners to deliver secure, reliable and high-quality Unified Communications as a Service (UCaaS), conferencing and collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Bill Bryant, President at Reinvent Telecom, said, “At Reinvent, we understand that today’s VoIP networks are as vulnerable to cyberattacks as data networks. That’s why we’re doubling down on network security to give our partners and their customers the protection – and peace of mind – they deserve.” The wholesale UCaaS provider…

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PLDT and Orange International Carriers join forces for global voice services

By Vilija Simkiene May 13, 2020

The Philippine telecommunications operator PLDT Inc. and Orange International Carriers, a division within Orange’s wholesale arm, have announced a partnership agreement for international voice aggregation services. According to the terms of the agreement, Orange will handle all international inbound traffic terminating on the networks of PLDT and its wireless subsidiary Smart Communications, Inc. Emmanuel Rochas, Chief Executive Officer of International Carriers at Orange, said, “Orange is proud that PLDT has selected Orange to provide support and protect market value for the future and we are delighted to enter into this partnership. I look forward to working alongside PLDT to embrace the market evolution and I am confident that this partnership will develop to our mutual benefit.” In a statement to the press, Orange said that its expertise will help PLDT manage the operator’s global partner portfolio, and its sales team will support PLDT during the implementation of various voice…

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RingLeader offers free service on its CrowdVoice Americas platform

By Vilija Simkiene May 12, 2020

The US-based RingLeader, Inc., a leading internet phone service provider specializing in SIP trunking communications technology, has extended free subscription to its North American calling services. The company is pledging 25,000 months of free service on its CrowdVoice Americas platform that offers secure mobile social communications in Mexico, Canada and the United States. Amid the COVID-19 pandemic, RingLeader is committed to helping families, small businesses and organizations that need reliable and affordable means to stay connected. The company will provide free messaging and VoIP services to each user, including unlimited inbound international calling and 500 minutes of free outbound calling per month, where services are available. Moreover, new customers will also be allocated a US phone number and an international phone number in Canada or Mexico, ensuring high-quality calls between the CrowdVoice app and landlines. RingLeader’s CEO Neil Darling said, “COVID-19 is severely impacting families around the world…

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Colt adds VoIP optimization and IPv6 support to its SD-WAN service

By Vilija Simkiene May 6, 2020

In its quest to deliver more comprehensive next-generation enterprise networks, the UK-based Colt Technology Services has launched two new features underpinned by its SD-WAN platform, VoIP optimization and support for IPv6. The company is an innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualization (NFV), running its Colt IQ Network that now connects more than 900 data centers across Europe, Asia and North America’s largest business hubs with over 29,000 on-net locations. In a statement, the operator said that these new features address the shift in network demand that businesses around the world are currently experiencing, as many have to adapt to the new standards of mass remote working and having additional devices connecting to their already stretched networks. This coronavirus-induced shift to remote working means that enterprises now have a significantly increased demand for VoIP-enabled networking products. Peter Coppens, Vice President of Product Portfolio…

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Dixa’s customer friendship platform secures $36 million in Series B funding

By Vilija Simkiene February 12, 2020

Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

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DIDWW now provides two-way SMS services in the USA and Canada

By Vilija Simkiene December 18, 2019

DIDWW, a telecommunication service provider headquartered in Dublin, Ireland, has recently added two-way SMS services in the USA and Canada to their peer-to-peer (P2P) messaging coverage. The company has made this highly-requested service available through SMS-enabled local virtual numbers covering over 3000 area codes in the United States and over 1000 area codes in Canada. In a statement, this leading global supplier of innovative, high-tech IP-based communications and SIP trunking services said that this significant addition of two-way SMS coverage to a wide range of DIDWW services opens up great opportunities, such as personal customer and support agent communications, private communications between users, service provider and customer notifications, and the general provision of SMS services in one of the largest economies in the world. Furthermore, the two-way SMS service can be combined with simultaneous voice calls, thus making these SMS-enabled virtual numbers a highly efficient communication tool. DIDWW sets itself apart from…

Telecom News

Altran opens US-based networking center for cutting-edge 5G services

By Vilija Simkiene October 9, 2019

Global engineering and R&D services company Altran Technologies, SA, mainly operating in the fields of high technology and innovation consultancy, has announced a new advanced networking center in the United States to support customers seeking to accelerate their 5G transition and virtualization deployments. The opening of the company’s new office in Manhattan will involve the hiring of additional experts in the field of 5G and related technologies, as well as the development of new software platforms that will help deliver leading-edge products and services. Pascal Brier, Executive Vice President of Strategy, Technology and Innovation at Altran, said, “The rollout of 5G is a game changer requiring robust, cost-effective software frameworks and platforms to power the next generation of wireless solutions for IoT, mixed-reality and autonomous vehicle applications. Altran is uniquely positioned to provide the necessary consulting and integration services, and this investment will ensure we remain at the absolute…