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Zoom and Lumen partner up for enhanced services

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Zoom Video Communications, a provider of video telephony and online chat services, and Lumen, a global enterprise technology platform, have announced that the companies will work together to allow Lumen to offer Zoom as part of its Unified Communications and Collaboration Suite.


Lumen will deliver improved services based on Zoom’s video-first UC platform to its global customer base. The partnership will provide greater delivery, customer success and managed services to companies using Zoom, in order to provide a unique business experience when using the services. Lumen will also combine the security of its embedded network with Zoom’s built-in security features to actively protect customers that are using bundled services.


This collaboration will give Zoom access to Lumen’s customer base, while Lumen will be able to update its UCC offering with a leading video conferencing platform. In addition, this partnership should help Lumen to better compete with Verizon, which recently purchased BlueJeans, as well as with 8×8, Vonage and RingCentral, which also recently introduced new video offerings.


By partnering with Zoom, Lumen will be able to offer their customers a leading enterprise video communications platform, as well as a highly interconnected Lumen global network infrastructure and global white-glove service packages.


According to Craig Richter, senior director of product management at Lumen, this partnership “is a terrific addition to our Unified Communications portfolio that squarely addresses a growing demand in the Unified Communications space.”


Shaun Andrews, CMO at Lumen, said: “Lumen has been helping Zoom deliver amazing experiences and bring happiness to millions of users worldwide with our platform for cloud-connected infrastructure. Unified communications have become more important than ever to businesses, and we are excited to announce this strategic partnership.”


Ryan Azus, chief revenue officer at Zoom, stated: “We’re excited to partner with Lumen to ensure wider availability of our platform. Customers expect that Zoom will be ready and working when they need it.” 

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