In a record-breaking flurry of innovation submissions, the Connected Britain Awards are turning the spotlight on frontrunners shaping the UK’s digital frontier. The anticipation builds as the official shortlist for 2023 announces contenders across 15 award categories.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
In an innovative move, Ericsson and AWS have joined forces to implement a groundbreaking 5G power machine vision system in Hitachi’s manufacturing plant. This system aims to leverage real-time digital visuals, AI, and edge-to-cloud technologies for superior automated error detection. Beyond the norm, it can inspect 24 assembly components simultaneously with high-resolution cameras pinpointing defects at the sub-millimeter range. Such a venture showcases the potential of combining private 5G, cloud, and AI technologies in revolutionizing product manufacturing, even amidst the current market uncertainties.
NEC Corporation and Celonis SE have solidified their collaboration by entering into an expanded strategic partnership, marking NEC’s elevation to the highest echelon, the “Platinum Partner,” in Celonis’ certification program. Commencing their joint efforts in May 2022, NEC and Celonis initiated their association to gain operational insights and enhance business processes. The multinational IT and electronics giant, NEC, strategically established Centers of Excellence, achieving process optimization milestones in key domains like order-to-cash and procurement.
In a world driven by connectivity and instant communication, businesses need reliable and efficient phone service to thrive. OFFICErING team understands that. With a mission to provide the most reliable phone service at the best prices, OFFICErING has revolutionized the way businesses connect and collaborate. By combining cutting-edge technology, a carrier-class IP network, and an unwavering commitment to customer satisfaction, OFFICErING offers a seamless and feature-rich phone system that guarantees uninterrupted communication.
Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.
SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.
The recent Huawei Network Summit 2023 in Jakarta became a milestone for the Asia Pacific telecom sector, reinforcing Huawei’s commitment to relentless innovation. The Summit demonstrated advanced solutions like the Intelligent Cloud-Network and novel products geared towards enhancing digital productivity. Focusing on the growing need for robust network operations amidst digital transformation, innovative strategies were introduced across various platforms. Transformative solutions promulgated include offerings for streamlined office networks, improved AI training efficiency and convergent network management.
