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DIDWW initiates cost-free calling to the COVID-19 hotlines globally

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DIDWW, an Irish-based telecom operator providing global telecommunication services, has enabled free outbound calling to COVID-19 hotlines to help collaboration amid widespread coronavirus lockdowns. The company said that all customers using DIDWW outbound trunks and virtual DID numbers as caller IDs can now access local COVID-19 hotlines at no additional charge in 17 countries. Lina Zaboras, CEO of DIDWW, said, “DIDWW leverages and opens up its global access to local telecommunications infrastructure to facilitate another essential service. While enabling local dialing to emergency and short numbers is quite challenging in the VoIP industry, we are successfully expanding these services with the latest addition of local dialing to COVID-19 hotlines over our global VoIP infrastructure. We encourage our wholesale customers to enable the access and route these calls for their end-users with the mission-critical DIDWW global network, free of charge.” In a statement, DIDWW noted that so far, they…

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A quick roundup of the news in Telecoms | Week #17

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Google rolls out BeyondCorp for secure remote network access without a VPN Google has launched BeyondCorp Remote Access, a new security service designed to provide remote access to internal systems without using a virtual private network (VPN). This new cloud-native security product is based on a “zero-trust approach” and is founded on a system that Google originally built for internal use almost a decade ago. Google said that when the number of remote connections suddenly increases, the VPN architecture may not be able to handle the load. BeyondCorp Remote Access includes a database of every device authorized to connect, a security certificate installed on that device, and integration with a human resources database containing information about usernames and group memberships. Read more at https://tinyurl.com/ya4hhtsk Zoom adds encryption as it passes 300 million daily users Zoom Video Communications has launched an update of its virtual meetings software, adding encryption and new…

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ComReg opens up additional spectrum to create more capacity for telcos

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The Commission for Communications Regulation (ComReg), the Irish national regulatory authority, and the current Minister for Communications, Climate Action and Environment Richard Bruton TD have signed new regulations that will allow the release of additional radio spectrum to create extra capacity for mobile phone and broadband services. These are temporary measures taken in response to a sharp increase in the use of mobile networks, as people rely more heavily on their operators to communicate and stay connected during COVID-19 social distancing. According to ComReg, mobile operators have coped well with increased usage so far, but they have currently less headroom to accommodate further spikes in demand. ComReg Commissioner, Jeremy Godfrey, said, “The provision of this spectrum will help the mobile providers cater for the increased demand on their networks. ComReg will continue to work with industry and will support operators so that telecoms networks may continue to meet demand…

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A quick roundup of the news in Telecoms | Week #12

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Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…

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A quick roundup of the news in Telecoms | Week #11

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Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

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Tel Q Global opts for Cataleya to virtualize its global voice network

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Tel Q Global, a telecom hub for voice and SMS services, has selected Singapore operator Cataleya for its global voice network virtualization. With its superior technology, innovative commercial models and a world-wide footprint, Cataleya will completely virtualize Tel Q Global’s international voice network, resulting in significant cost savings and operational simplicity. According to a statement, Tel Q Global required a switching and BSS service in three global regions to be able to launch their new virtual number services in the shortest possible time. These new solutions include mobile and two-way SMS numbers, and are a highly anticipated addition to the company’s existing portfolio of DID and toll-free numbers. Moreover, the nodes also need to be used as geographic backup sites for each other, should a major disruption occur in any of the hosting centers. Ankit Agarwal, CEO of Tel Q Global, said, “Before we moved to Cataleya, we…

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Dixa’s customer friendship platform secures $36 million in Series B funding

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Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

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Truecaller rolls out in-app VoIP calling feature

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Developers at the Swedish company True Software have added yet another feature to their application Truecaller, that is best known for helping users screen calls from strangers, spammers and robocallers. This feature is called Truecaller Voice and promises “high quality (HD), low latency and quick to connect audio calls” to both Android and iOS users. The Stockholm-based company said the app will also allow its users in emerging markets, such as India, to place free VoIP-powered voice calls using mobile data or Wi-Fi. According to a statement from the company, Truecaller users make 180 million outgoing calls per day using the app’s built-in dialer. Therefore, the Truecaller Voice shortcut has been strategically integrated into relevant touchpoints in the app such as call logs, the SMS Inbox, contact profiles and the aftercall screen, enabling users to seamlessly access the VoIP-based calls anywhere within the Truecaller app without switching to other…

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Review of top 10 VoIP phone systems for small-to-medium size business

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The current telecommunications market is abundant with a variety of business phone systems carefully designed to improve day-to-day communications and handle the complex needs of various organizations. Among the different existing types of telephone systems appropriate for use by small-to-medium size businesses, VoIP-related phone solutions are currently the most common and are growing in popularity. VoIP phone systems operate using broadband Internet connections and generally include quick and easy installation, cost effective pricing, high scalability and advanced features with options to cater to any entity size, ranging from a small business to a multi-service enterprise. A comprehensive VoIP solution should include a range of voice functions needed by the organization, and support both external and internal communications as required. Finding the most suitable phone system may be overwhelming, so for those currently on the lookout, here are the top ten VoIP phone systems to investigate. Nextiva VoIP Software…

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Apple acquires Italian app backend startup Stamplay

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Apple has recently acquired the Italian startup named Stamplay, a company offering an API-based backend development platform that aims to simplify the cloud-based development of apps for businesses. Stamplay specializes in building a “low code workflow automation” platform, and could assist the iPhone-maker in providing improved backend tools for iOS and macOS developers. In a press release, Italy’s Roma Tre University confirmed that Apple had acquired its startup, although the tech giant itself has not yet issued the customary statement on this acquisition. According to Italian media reports, the deal was worth around five million euros, which equates to roughly $5.6 million. Stamplay, which was founded by Nicola Mattina and Giuliano Iacobelli of Roma Tre’s computer engineering and business economics departments, provides a task automation platform geared toward enterprises. With a slogan “automate your business”, the startup enables companies to create workflows for handling monotonous, labor-intensive chores such as…

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