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TELECOMMUNICATION

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Market Trends

Telecom sector in the midst of Covid-19

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The outbreak of the Covid-19 pandemic has impacted industries and businesses all across the globe and has brought the world economy to a halt, with millions of people placed under lockdown. With most of society working and studying from home, the need for technology has increased considerably, and the significant rise in the use of digital tools during social distancing has put the telecommunications sector at the forefront in facilitating the situation. What kind of impact has Covid-19 had on the telecom sector? Now that the global supply chain has been thrown into chaos and the work-from-home concept has become the “new normal“, the need of remote communication has risen significantly so as to ensure business continuity. The telecommunication sector is witnessing significantly higher demands, as they play a key role in facilitating the connectivity required by customers implementing these essential digital tools . Rise of demand for Telco services…

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Guides & Tips

Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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TOP VoIP bloggers to follow

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Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…

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