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Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the Omdia Universe: CPaaS Platform Providers 2023/24. The evaluation was based on specific criteria that analyzed Sinch’s strategy, execution, and market presence. 

Leading tech research institution Omdia, a division of Informa Tech, has introduced the Channel Partner Strategies Intelligence Service, a market research solution tailored to channel-oriented vendors and tech suppliers. This innovative service aims to expedite growth and provide a comprehensive understanding of the pivotal trends influencing the tech domain. With a special emphasis on the changing technology consumption landscape due to the evolution of managed services, the service also delivers insights into emerging solution providers.

Samsung Electronics today announced that the company has been selected by KDDI as a main vendor to provide 4G and 5G O-RAN compliant virtualized Radio Access Network (vRAN) solutions for their Open RAN deployment in Japan. In line with KDDI’s vision to adopt leading-edge network technology, the companies will expand the reach of Open RAN in the coming years. Starting from 2025, KDDI will expand its Open RAN deployment leveraging the advantages of a fully disaggregated and software-based architecture powered by Samsung vRAN. KDDI’s Open RAN network will feature enhanced capabilities for improved energy efficiency, optimized performance and intelligent automation. “KDDI has been focused on identifying and preparing for next-generation networks, and we have been conducting numerous technical verification and feasibility studies on Open RAN with industry-leading companies like Samsung,” said Kazuyuki Yoshimura, Chief Technology Officer of KDDI. “Today’s announcement represents KDDI’s dedication to bringing innovative technologies to Japan. We are proud to deliver a cutting-edge and reliable radio access…

Vertiv has unveiled the Vertiv MegaMod CoolChip, an innovative liquid cooling system integrated into a prefabricated modular (PFM) data center solution. Designed for AI computing, the MegaMod CoolChip accelerates the deployment of AI-critical infrastructure by up to 50%. This system offers scalability and high-density cooling, providing efficient solutions for AI compute providers.

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.