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Zoom, the video conferencing powerhouse that had explosive growth during the COVID-19 pandemic, has disclosed that 15% of its workforce, or around 1,300 workers, will be let go. The company’s CEO, Eric Yuan, attributed the need to reduce staff expenses to the company’s previously accelerated hiring during the pandemic and the unpredictability of the global economy. The number of staff at Zoom increased by more than 275% between July 2019 and October 2022, reaching 8,422 employees. Many companies and schools depended on Zoom to keep their operations running at the peak of the pandemic; however, with lockdowns becoming rare events and the rise of “Zoom fatigue,” the corporation has struggled to continue its growth. Zoom’s market cap peaked at $150 billion in late 2020, but has since dropped to roughly $24 billion. Yuan acknowledged not devoting enough effort to analyzing the company’s growth and determining if that expansion…

News Roundup

A quick roundup of the news in Telecoms | Week #1

By Aiste Kryzanovske January 6, 2023

Greek authorities to investigate telecoms operators The Hellenic Authority for Communication Security and Privacy (ADAE) in Greece is about to launch an investigation into telecommunications companies for improper monitoring demands made by the Greek secret services. This probe follows a controversy last year in which the government reportedly spied on journalists and politicians using Predator malware. The Greek government has acknowledged some of the monitoring activities, but insists that they were carried out legitimately and that it did not purchase the malware. ADAE will form a team to supervise the probe and will analyze private data using powers given by the Greek Constitution. Read more at: https://tinyurl.com/mwwms58e PBX-Change is now KUDUCOM™ KUDUCOM, a Tampa Bay, Florida-based communications company, has rebranded itself and introduced a new name, brand, vision and mission. For almost two decades, the company, originally known as PBX-Change, has offered organizations voice, internet and cloud-based communication services. The…

News Roundup

A quick roundup of the news in Telecoms | Week #51

By Vilija Simkiene December 23, 2022

Amazon Web Services awarded $724M cloud contract The US Navy has issued a single contract to Amazon Web Services (AWS) potentially worth $723.9 million. Under a five-year enterprise software license (ESL) agreement, AWS will provide the Department of the Navy access to AWS’ commercial cloud environment, including training, certification courses and professional services from the cloud provider. The ESL includes work to be performed from December 2022 through to December 2028. Read more at: https://tinyurl.com/5ynmx3at Infovista unveils its 360° Assurance solution for VoLTE and VoNR Infovista, a global leader in network lifecycle automation, has introduced its 360° Assurance for VoLTE/VoNR solution. This advancement will equip mobile voice service providers with a comprehensive, end-to-end solution to ensure a better customer experience when using voice services. Infovista’s 360° Assurance for VoLTE/VoNR solution is designed to address specific problems that service providers face when assuring VoLTE and VoNR services, including detecting and resolving one-way…

12 articles for 12 days of Christmas 2022

By Aiste Kryzanovske December 19, 2022

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace. At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…

Telecom News

Data of 130,000 Telstra customers leaked online

By Aiste Kryzanovske December 13, 2022

More than 130,000 Telstra customers’ personal information has been made public online. According to the company, there was no cyberattack involved; rather, the issue was caused by a “misalignment of databases” as stated by Telstra. The incident is the most recent in a string of massive, unauthorized exposures of personal information in Australia. The telecom giant confessed that the information, which included the names, addresses and phone numbers of customers who had requested that their information be kept confidential, had been published on the White Pages and Directory Assistance Services websites. Telstra’s routine auditing procedures revealed the data leak. Following the finding, Telstra began contacting affected consumers and is providing free identity theft protection services. The corporation claims to have since deleted the consumer information from public view. “Protecting our customers’ privacy is absolutely paramount, and for the customers impacted we understand this is an unacceptable breach…

News Roundup

A quick roundup of the news in Telecoms | Week #41

By Aiste Kryzanovske October 14, 2022

DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…

Telecom News

2.1m client identifying documents exposed in Optus hack

By Aiste Kryzanovske October 4, 2022

According to an update from Optus, 2.1 million of the 9.8 million current and past customers whose data was exposed had at least one portion of an identification document, such as a license or passport number, accessed. In addition to personal data such as name, address, and date of birth, a current and legitimate form of identification was compromised for around 1.2 million people. For the remaining 900,000 users, the breach compromised an out-of-date ID. Optus stated that it has contacted all of the affected individuals and instructed them on the steps to take so as to minimize the damage done by this hack. Optus has also promised to reimburse victims the cost of passport replacement. The company has encouraged the remaining 7.7 million consumers to be cautious. Even though their identification documents were not stolen, the breach disclosed information such as email addresses, birth dates and phone…

News Roundup

A quick roundup of the news in Telecoms | Week #31

By Aiste Kryzanovske August 5, 2022

Telstra to decommission over 160 5G sites More than 160 5G mobile infrastructure facilities will be shut down by Telstra. The local competition authority expressed worries that the installations were set up to obstruct and stop Optus, a competitor carrier, from deploying 5G services. Months after The Australian Financial Review revealed that Optus had complained to the Australian Competition and Consumer Commission (ACCC) about the sites, Telstra has accepted an enforceable promise to deregister them. Using the mostly untapped 900 MHz range, Telstra is said to have registered 315 new sites in January, mainly in major cities and rural regions. Read more at: https://tinyurl.com/2pnvk38t KDDI to compensate consumers for network outages A month ago, KDDI had its worst network outage ever, rendering voice and internet services unavailable to millions of Japanese consumers for nearly the entire weekend. KDDI statistics show that the outage prevented more than 7.65 million users from…

Telecom News

Singtel invests $100M to boost Innov8

By Aiste Kryzanovske August 4, 2022

Singtel has announced an additional US$100 million investment in Singtel Innov8, its corporate venture arm, in order to cultivate businesses with technology matched with the telco’s own priorities. The funds will also diversify their investments across regional and global markets. The most recent cash infusion brings the Singapore carrier’s total investment in Innov8, which was founded in 2010, to $350 million. According to a statement released by Singtel on Tuesday, the VC arm has since invested in more than 95 companies, and has enjoyed 35 exits, four of which were unicorns. Innov8 made investments in companies that match the group’s commercial interests, which include 5G, artificial intelligence (AI), sustainability, cybersecurity, the digital economy, and other cutting-edge technologies. The company uses an evergreen fund model of operation, reinvesting profits from portfolio sales into new assets. With this additional funding, Innov8 will diversify its investment portfolio even more, adding ventures…

VoIP Fundamentals

Top 10 VoIP providers in 2022

By Aiste Kryzanovske July 11, 2022

If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…