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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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Telecom News

simPRO sets New Zealand on a direct VoIP line

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Job and project management company simPRO has launched a new VoIP phone solution for trade service businesses in New Zealand. The company believes that the new cost-effective integration will help increase employee productivity, expand service and reduce hardware dependency via the use of web phones. Jonathan Eastgate, simPRO Chief Technology Officer, believes that the VoIP phone integration will be beneficial to trade businesses looking to embrace the industry’s projected digital future. “When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” he says. “VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect…

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Top 10 VPN providers

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Not being concerned about your privacy on the Internet is simply a mistake you cannot afford to make. Fortunately, there are plenty of Virtual Private Network services available that can protect you from being hacked and spied upon when using the web. voip.review has previously discussed what a VPN is, and why do you need it, and in this article we have selected the top 10 VPNs from the hundreds that are available to be found online. Here is a list of our handpicked VPNs (in no particular order), with detailed descriptions of their services and specifications. Nord VPN With close to 5,000 optimized servers in 62 countries, Nord VPN claims to provide the fastest VPN connection. Nord VPN includes 2048-bit encryption, support for PPTP, L2TP and OpenVPN protocols, optional dedicated IP addresses, encrypted proxy extensions for Chrome and Firefox browsers, and a strict “no logs” policy. A generous number…

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Telecom News

Anti-eavesdropping solution has been successfully tested in Paris !

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French startup “BlackBoxSecu” located on the Côte d’Azur,  has made the first demo of its secure voice communication system CipherBOX (CBOX) on Orange and Free mobile networks. Commercialization might begin the coming months. As the global threat evolves, listening to voice over the Internet and mobile networks becomes easier, cheaper and more accessible to third parties, private spies and foreign special services. Developed by BlackBoxSecu, the CBOX aims to provide secure high-level voice connectivity that meets individual communication needs on mobile, laptop, tablet or landline phones. The company has been awarded by Innovation Award of Special Forces SOFINS 2017, Trophées de la Sécurité 2017 (Bronze medal) in France and has been selected by Village by Crédit Agricole. Based on a stand-alone box developed during 3 years near Nice, the Cipher BOX encrypts the audio signal directly to the source of the voice (microphone of the user’s headset) as well as…

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VoIP Fundamentals

Top Ten VoIP Apps For Consumers

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Voice over Internet Protocol (VoIP) has been revolutionizing global communications for a while and nowadays it is considered the coolest and smartest way to talk on the phone. As a result, there has been an explosion of VoIP apps, programs and hardware that offer you amazing features. So whether you are a business owner, an online video gamer, or just an ordinary user, you know that VoIP provides you with an easy, low-cost way to communicate with people around the world. But it’s hard to choose the right application for you with so many options available. So to make your life easier, here are the 10 most popular VoIP apps available: Skype Skype was the first VoIP app for end-user, and is still, by far, one of the most popular VoIP apps available, with more than 300 million subscribers. Skype to Skype audio and video calls, group calls, instant messaging…

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Guides & Tips

VoIP Softphones: Comparison Between The Top 5

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Without a doubt, the new generation of VoIP Softphones has revolutionized the industry by allowing real-time, high-quality free calls to be carried out across devices. Furthermore, voice over Internet Protocol (VoIP) has become a vital tool for many businesses and companies. With that in mind, this is an in-depth comparison between some of the most notable VoIP softphones available today. 1. Call.Center Call.center is compatible with various operating systems, call.center is definitely one of the most multifaceted VoIP Softphones available right now. Using a single SIP line across various desktop and mobile devices, this app allows you to seamlessly take VoIP calls no matter where or when. In addition to having a variety of useful functionalities, this app aims at simplifying the configuration, management and secure deployment of your VoIP services. Due to its compatibility with various operating systems and devices, it may be somewhat difficult to install and configure.…

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Advantages of using Softphones
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Softphones: What are the Advantages of Using them?

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Softphones have become very popular across the world due to its cost-effectiveness, the multiple features offered by the software and the ability of the device to offer unified communications, including voice, video, instant messaging and fixed-mobile convergence. The 6 Benefits of Using Softphones: Cost of softphones Softphones are inexpensive and many products are available free of charge. In addition, softphones allow expensive desk and SIP phones to be replaced, and the cost of maintaining this hardware is no longer a consideration. Any upgrades to the softphone are generally free-of-charge and are easily installed without requiring expensive technical assistance. Save on calls In general, VoIP-to-VoIP calls are completely free. International and long-distance rates are much lower when using a VoIP softphone versus traditional telephony, so those making regular or frequent calls out-of-state or country can effect significant cost savings. Also, traditional landlines require a high general operating fee in order to…

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VoIP Professionals: How to manage time at work
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VoIP Professional: Master the Art of Time Management

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VoIP developers and engineers provide all the necessary VoIP solutions to the telecommunication industry. These professionals bring on board the right ideas, experience, and expertise thus delivering answers that satisfy their clients. However, a VoIP professional does not just wake up and start delivering quality work. He or she has to really be proficient with some aspects in order to uphold high performance. As a VoIP professional, you know that the most important and difficult task to maintain a high performance at work is how well you can manage your time. Time is so precious and limited, that any possible loops leading to wastage have to be sealed. Why do we term time as precious? We’ve all heard the expression ‘time is money’. And it is. But that depends on how well you optimise it. Everyone is given 24 hours a day, but some people seem to get more things…

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Telecom News

What is a Softphone? VoIP Review has the answer!

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With the rate at which the VoIP industry is expanding, there is no doubt that everyone has heard of the term softphone in recent years. Even though most people might not even know what it is, they are certainly aware of the word. They might even be using one already without realizing it. So What is a Softphone Exactly? A softphone (software telephone) is a software program for making phone calls over the Internet using a computer, tablet or smartphone rather than using dedicated hardware. It is often designed to look and behave like a traditional telephone, with a display panel and buttons for the user to interact with, much like a standard phone interface. Most softphones work in conjunction with a headset and microphone that is connected to the computer. Softphone applications can be downloaded from a wide variety of providers and are available for a range of operating systems such as Windows,…

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Guides & Tips

How to Choose the Best Softphone for You

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Well-designed software and plentiful features are essential to having the best softphone: effective and useful. This is especially true of the user interface (UI), where all the necessary functions must be displayed front and center, smoothly integrating voice operations with the workflow processes. In many cases, the softphone is designed to resemble a traditional telephone, with a display panel and buttons for user control, very much like a standard phone interface. Over and above the importance of the user interface, there are a number of factors to consider when choosing the right product. We will discuss these factors in order to assist you in making an informed decision in selecting the best softphone. Cost There is a wide range of both free and paid softphones. In many cases, vendors offer a free, limited-feature version of their paid products. If you wish to use the free version, then you should carefully evaluate this…

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