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A quick roundup of the news in Telecoms | Week #11

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Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

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A quick roundup of the news in Telecoms | Week #48

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Telefonica launches Tech and Infra units amid Latam spin-off Spain’s telecom giant Telefonica has announced a major organisational restructuring after a meeting of its board of directors. The company’s chairman and CEO Jose Maria Alvarez-Pallete has introduced a new bold strategy to spin off company assets and prepare for industry 4.0. With its 5-point plan, Telefonica aims to generate more than EUR 2 billion a year in additional revenues from 2022, by prioritising its four key markets of Spain, Brazil, the UK and Germany and carrying out an “operational spin-off” of its Latin American business. The company will also set up a subsidiary for its cloud, cybersecurity and IoT businesses called Telefonica Tech and another for its infrastructure assets, Telefonica Infra. Read more at: https://tinyurl.com/wjkobwc AT&T and Microsoft launch edge computing network Microsoft and AT&T have integrated 5G with Azure to launch their new Network Edge Compute (NEC) service for…

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A quick roundup of the news in Telecoms | Week #45

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Cisco Enhances Webex Teams as Unified App Cisco is introducing a series of updates to its collaboration solution Webex Teams. At the Cisco Partner Summit in Las Vegas, the company announced new products and features that include new desktop and room video conferencing systems, as well as more options to integrate calling and third-party PBXes into the Webex platform. These updates are designed to reinforce Cisco’s single platform approach to delivering consistent experience across all types of enterprise communications workloads running on any type of device. Read more at: https://tinyurl.com/y63uhdqm Microsoft and Nokia accelerate Industry 4.0 Microsoft and Nokia have joined hands to accelerate transformation and innovation across industries with cloud, Artificial Intelligence (AI) and Internet of Things (IoT). “Bringing together Microsoft’s expertise in intelligent cloud solutions and Nokia’s strength in building business and mission-critical networks will unlock new connectivity and automation scenarios,” said Jason Zander, Executive Vice President at…

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Cloud infrastructure services market revenue is soaring, Canalys reports

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According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…

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Nvidia EGX platform delivers real-time AI in GPU edge servers

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The American chipset manufacturer Nvidia is rolling out its EGX platform to bring real-time artificial intelligence (AI) to the edge of the network. Nvidia EGX is an accelerated computing platform, which boasts low-latency AI that enables companies to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. AI computing will occur at the edge of the network, where sensors collect data before it is sent to cloud-connected data centers. This platform is expected to satisfy the increasing demand for AI applications to assist numerous devices streaming continuous raw sensor data and is designed for high-throughput AI at the edge where data is primarily sourced to achieve instantaneous and guaranteed response times while reducing bandwidth to the cloud. According to the company, by 2025, there could be up to 150 billion machine sensors and the Internet of Things (IoT) devices streaming…

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Tollring is offering a new way to measure and optimise call performance with their product, Analytics 365 Call Analytics.
Telco Buzz

Unearthing Revenue with Tollring’s Analytics 365 Call Analytics

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Discover the transformative potential of Analytics 365 Call Analytics in optimizing call performance within any organization. Learn how this tool by Tollring digs deep into call metrics, uncovering lost revenue opportunities and enhancing customer service. It’s seamless integration with Microsoft products and user-friendly deployment makes it an invaluable tool in the realm of business communication.

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IDC foresees an upswing for the semiconductor industry next year, with rejuvenation being propelled by AI and a recovery of stock levels.
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Deciphering IDC’s Upbeat Forecast for the Semiconductor Industry

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IDC predicts a promising future for the semiconductor industry, driven by AI advancements and a stock level recovery. With a refreshed outlook signaling sustainable growth, the firm anticipates global chip revenue of $526.5 billion in 2023. Progress can be seen in the revised revenue forecast for 2024, hinting at a 20.2% year-on-year growth to $633 billion.

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The public cloud infrastructure services domain of the UK has caught the attention of Ofcom, the country's communications regulator.
Telco Buzz

Ofcom’s Scrutiny on Public Cloud Market Dominance: Analysis & Implications

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UK’s communications regulator, Ofcom, has initiated an in-depth examination of the market dominance by Amazon and Microsoft in the cloud infrastructure services space, a move raising concerns about market competition. The regulator has tasked the Competition and Markets Authority with evaluating potential challenges for consumers in switching cloud providers due to issues like high data transfer fees and technical barriers. The outcome of this audit could have potential implications for these tech giants and impact the future landscape of the cloud services domain.

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Amazon's sizable investment in one AI provider shakes up AWS' traditional neutral stance on supporting multiple AI models.
Market Watch

Amazon’s Shift: Evaluating AI Neutrality versus Claude Investment

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Amazon’s sizable investment in one AI provider shakes up AWS’ traditional neutral stance on supporting multiple AI models—a game-changer with implications for large tech players and telecommunication operators. The recent announcement to commit up to $4 billion to Anthropic, a competitive stakeholder in AI, could alter customer experiences and sway preferences towards their Claude AI model. The telecoms industry’s reaction remains crucial as operators navigate the expanding AI revolution.

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