Verizon launches AI-driven apps to improve customer service by streamlining interactions. The European Commission designates Booking.com as a ‘gatekeeper’ and plans antitrust charges against Microsoft for bundling Teams with Office. Telstra establishes a regional network hub in Guam at GNC iX data center. GlobalData underscores US telcos’ struggle to stand out in the B2B channel.
Communication is essential for any business, whether it is to connect with customers, partners, suppliers, or employees. One of the leading providers of cloud-based communication solutions is Voicenter, an innovative international tech-telephony company that develops a wide variety of communication platforms based on secure cloud technologies.
The virtual event platform market’s potential $40 billion valuation by 2032 signals increasing digitalization in businesses worldwide. As unified communications services grow in popularity, so does the demand for virtual and hybrid event solutions for various industries.
Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.
Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…
Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…
Zoom, the video conferencing powerhouse that had explosive growth during the COVID-19 pandemic, has disclosed that 15% of its workforce, or around 1,300 workers, will be let go. The company’s CEO, Eric Yuan, attributed the need to reduce staff expenses to the company’s previously accelerated hiring during the pandemic and the unpredictability of the global economy. The number of staff at Zoom increased by more than 275% between July 2019 and October 2022, reaching 8,422 employees. Many companies and schools depended on Zoom to keep their operations running at the peak of the pandemic; however, with lockdowns becoming rare events and the rise of “Zoom fatigue,” the corporation has struggled to continue its growth. Zoom’s market cap peaked at $150 billion in late 2020, but has since dropped to roughly $24 billion. Yuan acknowledged not devoting enough effort to analyzing the company’s growth and determining if that expansion…
DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…
Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud. iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions. Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry. IPECS Analytics is the offering’s focal point for…
Umbrellar, a Microsoft cloud solutions company that delivers cloud managed services, migration, consulting services and cloud procurement for over 1,000 New Zealand enterprises, has been bought by Pax8, a cloud commerce platform. With access to a variety of technological know-how and professional services from Umbrellar, Pax8’s partners are now better positioned to drive local and global digital transformation. According to Pax8, the firm is thrilled to welcome new employees from Umbrellar who offer expertise and skills that will support projects and services for digital transformation in Aotearoa and across the world. Chris Sharp, SVP at Pax8 Asia commented: “The team at Umbrellar are experts in cloud-enabling businesses in New Zealand, and they are the number one service provider of Microsoft cloud in the market. With a focus on infrastructure managed services, assessment, migration, and optimization, their technical expertise and award-winning professional services will prove to be a value-add…
