Enreach, Europe’s leading provider of converged contact solutions, announced that Tonny Siemons, the company’s business development lead for its Microsoft Teams and Microsoft Operator Connect integration strategies, will speak at ITEXPO, one of the world’s largest communications technology conferences. The event is scheduled for 13-15 February, 2024 at the Broward County Convention Center in Fort Lauderdale, Florida.
The Idaho Broadband Advisory Board (IBAB) has approved the allocation of $120 million from the Idaho Capital Projects Fund to support 18 broadband initiatives, providing a significant boost to over 30,000 homes and businesses across the state. In collaboration with the state government, the advisory board strategically targeted projects to enhance crucial areas including distance learning, telehealth, telework, economic development, and public safety.
RedShift Networks, a leading provider of VoIP security solutions, today announced a new partnership with TD SYNNEX a leading global distributor and solutions aggregator for the IT ecosystem. This partnership will enable VoIP/UC network operators and managed service providers the ability to easily deploy network wide, cutting-edge cybersecurity software with unmatched distribution capabilities.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.
VoIP continues its growth trajectory, serving both businesses and individuals for internet-based calls and messaging. Predictions for the next decade include 5G integration, AI-driven enhancements, IoT synergy, and mobile VoIP expansion. VoIP adoption will increase globally, cybersecurity investments will rise, and it will be integral to customer-centric strategies. Ultimately, VoIP may replace PSTN, undergo infrastructure improvements, and remain promising with 5G and AI advancements.
Infobip’s Peerless Network, now operational in Mobile, Montgomery, Asheville, Wytheville, and Bluefield, is expanding its voice expertise in North America. Acquired by Infobip in 2022, Peerless Network offers on-net voice services to a wider customer base, maintaining high-quality services and competitive pricing in the market.
UK’s Voxnube and Silicon Valley’s Altigen partner to offer comprehensive Microsoft Teams solutions, while Verizon raises rates on 2018 unlimited plans. Samsung introduces One UI 6 Beta for Galaxy S23 Series, featuring improved user-friendliness. MarCloud Consulting joins forces with Sinch for enhanced global marketing growth.
Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.
The leading fixed-line operator and virtual number provider can remove the complexity from ordering, provisioning and managing its wholesale and enterprise number portfolio using Telesmart.io’s integrated inventory management portal. Telesmart.io, an expert in digital transformation across global number and messaging services, has been selected by HGC Global Communications Limited (HGC), a fully-fledged ICT service provider and network operator with extensive global coverage, for its virtual numbers inventory management solution in its quest towards automation and improved customer satisfaction. Using Telesmart.io’s cloud-based platform, HGC gains end-end automation of numbering orders, provisioning, routing and porting. As an API-driven platform, HGC can fully integrate Telesmart.io capabilities into its existing systems and begin serving customers through it instantly. HGC is able to seamlessly integrate a range of modules and features for specific customer needs while also directly benefiting from the growing opportunity in the virtual number business. “HGC needs agility, and we provide that, to turn order requests into live traffic in under 10 seconds. We’re streamlining the end-to-end service experience, meaning HGC can continue serving their global customers with…
Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
