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People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

By Aiste Kryzanovske April 29, 2024

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

Telco Buzz

Vonage Earns Gold at Merit Awards for Telecom in Recognition of 5G Innovation

By Kamile Bigenyte April 4, 2024

Vonage, a prominent player in cloud communications and a subsidiary of Ericsson (NASDAQ: ERIC), has clinched the prestigious Gold Award for its 5G advancements at the Merit Awards for Telecom. The accolade highlights Vonage’s commitment to fostering digital transformation through its global network platform.

AI

Intermedia Launches Innovative Healthcare Solutions at Enterprise Connect

By Kamile Bigenyte April 2, 2024

Intermedia Cloud Communications, a renowned provider of cloud communications and collaboration solutions, introduced its latest venture, Intermedia Healthcare Solutions, at the prestigious Enterprise Connect event. This groundbreaking initiative aims to revolutionize healthcare communications and collaboration through the integration of advanced cloud technology and artificial intelligence (AI).

UCaaS

Enreach Contact App Suite Now Available in First European Markets

By Kamile Bigenyte March 1, 2024

Enreach, Europe’s leading provider of converged contact solutions, announced that it has unveiled its new Enreach Contact App Suite solution to partners and customers in Germany, the Netherlands, Spain and Latvia. The solution delivers the robust capabilities available within the Enreach Contact cloud communications platform, providing users with a seamless and consistent communications and collaboration experience across disparate mobile and desktop environments. Germany, the Netherlands, Spain and Latvia are the first markets to receive this new technology. Enreach plans to introduce the App Suite in other European markets throughout the year.

News Roundup

A quick roundup of the news in Telecoms | Week #6

By Kamile Bigenyte February 9, 2024

BT, Ericsson, and Qualcomm demonstrated successful 5G network slicing trials for diverse applications, proving its potential to improve service quality in the 5G SA era. Disney invests $1.5 billion in Epic Games to blend its iconic franchises with Fortnite. D&H Distributing launches the Go Big AI Program to help partners use AI technologies. IPFone acquires VoIP company Joon to expand its cloud communication services and enhance offerings through synergistic technologies.

News Roundup

A quick roundup of the news in Telecoms | Week #2

By Kamile Bigenyte January 12, 2024

China finished building the first launchpad at its Wenchang spaceport for the Long March 8 rocket. OmniOn Power’s Intelligent Distribution Bay addresses the growing challenges in the telecom and data center industry by providing real-time monitoring. Infobip launched AI Hub, an advanced upgrade integrating analytics, AI, and gen AI features to facilitate seamless end-to-end conversational experiences. CallTower joined the International Trade Council, reinforcing its dedication to excellence in Cloud Communications. The US government granted $50 million to Dish for the Open RAN Center for Integration & Deployment (ORCID), aimed at enhancing the global Open RAN ecosystem.

News Roundup

A quick roundup of the news in Telecoms | Week #41

By Aiste Kryzanovske October 13, 2023

First Orion introduces SENTRY™, combatting fraudulent calls and preserving brand integrity. CO-OP KINKI enhances customer security with Vonage’s 2FA technology for online shopping. Cloud communications market soars, set to reach $180.7 billion by 2027. T-Mobile shifts users to pricier plans, raising concerns over rate plan commitments.

CPaaS

Intermedia Expands Free International Calling for Unite Users

By Aiste Kryzanovske October 9, 2023

Intermedia Cloud Communications has expanded free international calling for North America-based Intermedia Unite® users to 33 countries. This enhancement offers substantial cost-savings for businesses, improved global connectivity, and enhanced productivity. Mark Sher, Senior Vice President of Product Marketing at Intermedia, emphasized their commitment to delivering efficient communication solutions.

UCaaS

Sinch and AAA partner to expand chat capabilities for individuals needing roadside assistance

By Aiste Kryzanovske September 29, 2023

Cloud communications leader Sinch and one of North America’s largest and most trusted membership organizations, AAA, are partnering to expand chat capabilities for individuals requesting roadside assistance. These changes will allow those stranded in remote areas to seamlessly connect with AAA for help.

News Roundup

A quick roundup of the news in Telecoms | Week #38

By Aiste Kryzanovske September 22, 2023

IONOS and Vodia have teamed up to provide a seamless cloud communications solution. Singaporean SMBs face a surge in cyberattacks, urging them to implement basic cybersecurity measures. Microsoft is launching a significant Windows 11 update featuring AI-driven Windows Copilot and enhanced features. Evolve IP focuses on making the future of work better through cutting-edge cloud collaboration technologies and emphasizes sustainability with fully carbon-neutral EMEA offices.