First Orion Launches SENTRY™ to Combat Phone Call Spoofing
First Orion has introduced SENTRY™, an authentication solution aimed at curbing fraudulent and spoofed outbound calls by enterprises, mitigating financial losses and preserving brand reputations. A 2020 report revealed $25.6 billion in account takeover-related fraud in the US. SENTRY ensures that authorized calls reach their destination, while illegitimate ones are blocked. The solution integrates with enterprise calling systems and provides comprehensive number management. Initial results indicate success in reducing illegal spoofing attempts. SecureLogix is among the first partners to adopt SENTRY. First Orion is known for its secure communication solutions for major carriers and Fortune 500 companies.
CO-OP KINKI Bolsters Customer Security with Vonage’s 2FA Technology
Japan’s CO-OP KINKI, a consumer’s cooperative, has partnered with Vonage, a global cloud communications leader, to enhance customer engagement and security. Utilizing Vonage’s Verify API, CO-OP KINKI offers secure two-factor authentication (2FA) for its “efriends” internet service, enabling safe online shopping from computers and mobile devices. The move comes in response to the increasing demand for e-commerce and the need for protecting member accounts. Vonage’s 2FA technology provides pin codes via SMS and voice channels, ensuring robust identity verification and safeguarding customer accounts from fraud.
Cloud Communications Market Soars, Reaching $180.7 Billion by 2027
GlobalData predicts robust growth in cloud communications over the next five years, with a CAGR of 18.3%, valued at $180.7 billion by 2027. The US leads in 2022 with a 36.7% revenue share, followed by China at 8.5%. India and Singapore anticipate the fastest growth. Cloud communications excel due to scalability, adaptability, user experience, and data-driven insights. Key sectors embracing this trend are manufacturing, IT, retail, retail banking, and government. The implementation of work-from-anywhere (WFA) and cloud-based communication APIs enhances operational efficiency, offering business value and improving customer engagement. AI integration and security measures are shaping the industry’s future.
T-Mobile Shifts Unlimited Customers to Costlier Plans
T-Mobile is shifting customers from older unlimited plans to newer, possibly costlier options, starting next week. Affected plans include One, Simple Choice, Magenta, and Magenta 55 Plus. Subscribers will be notified via SMS and email, and the changes take effect from November’s billing cycle. Most users can expect a $5 to $10 increase per line. While T-Mobile allows customers to opt out and remain on their existing plans, the move has raised concerns due to the company’s commitment to maintain similar rate plans for three years after acquiring Sprint.