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SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

Imagine assembling an intricate Lego structure – that’s precisely what building next-gen telecommunication networks feels like. Networks giant Cambium offers unique ‘Lego-like’ solutions that breathe life into the creative architectures planned by Internet Service Providers (ISPs). A spectrum of technologies encompassed by Cambium’s ONE Network – ranging from outdoor Wi-Fi access points to top-tier security – weaves a seamless tapestry from edge to cloud. But, it’s not all about gear and wires. Cambium’s technology is a fusion of robust security, user-friendliness, and high-grade end-user experience.

Dstny Automate, the industry leader in providing Direct Routing solutions for Microsoft Teams, has announced the launch of Call2Teams Go, a revolutionary addition to their suite of Direct Routing products. This innovative solution transforms voice integration with Teams, enabling the full potential of collaborative teamwork without the complexity of additional telephony licensing. The result is a cost-effective and efficient solution that empowers organizations to harness the capabilities of Teams for voice communication.

In an impressive advancement for 5G technology, Verizon has secured a $45.5 billion C-band spectrum, overcoming hurdles posed by satellite operators once occupying parts of this range. As operators transitioned off the C-band, motivated by the FCC’s lucrative rewards, Verizon confirms the completion of this process. This newfound access paves the path for an expansion that could amplify the bandwidth for 5G users nationally, providing a minimum of 140MHz of spectrum throughout the US, with full 200MHz access in a portion of markets.

AppDirect, a renowned B2B subscription commerce platform, has unveiled an expanded commercial collaboration with Vodafone Business, a prominent technology communications company focused on enhancing digital success and societal connectivity. This strategic alliance empowers AppDirect’s technology advisors to market Vodafone Business’ distinctive communication services within their network, opening doors to wider international markets for both entities.

Five9, the renowned provider of the Intelligent CX Platform, has unveiled its plans to acquire Aceyus, a prominent player in advanced data integration and analytics. The announcement comes as Five9 continues to bolster its capabilities and expand its market presence in the realm of customer experience solutions. Aceyus is recognized for its comprehensive suite of pre-built integrations, which enable the aggregation of data from various sources.

Delving into satellite technology, Telefónica forms a strategic alliance with Starlink to enhance global connectivity, specifically targeting rural and hard-to-reach regions. With initial implementation in Mexico, this high-speed internet service is set to expand to five more markets, indicating a promising shift in accessible global digital inclusion. But is this the harbinger of a new connectivity era or just a companion to existing solutions?

ExodusClouds, a global pioneer in cloud connectivity, has partnered with Epsilon Telecommunications, a global interconnectivity provider, to boost its global connectivity offering for enterprises across multiple industry verticals. ExodusClouds will serve enterprise customers across the telecommunications, finance, healthcare, education and manufacturing sectors with a white-labelled version of Epsilon’s Network as a Service (NaaS) platform, Infiny.