You searched for customer service | Page 16 of 167

VoIP Solutions

Enhancing customer experience with enterprise communication solutions by VoIPstudio

By Aiste Kryzanovske March 21, 2022

VoIPstudio is a top-tier VoIP communications solution provider for small and medium-sized enterprises of all types. The company provides over 40 cloud-based PBX services in a simple, intuitive, all-inclusive platform that allows any organization to benefit from professional communications at a low cost. VoIPstudio helps expanding enterprises to operate globally by enabling them to acquire phone numbers in over 90 countries and 30,000 cities across the world directly from the application. The company offers international, local, toll-free, and “gold” phone numbers, with newly purchased numbers being instantly usable. VoIPstudio includes all of the capabilities you’ll need to start building a call center straight away. It comes with a comprehensive yet simple-to-use virtual switchboard that can be configured from anywhere using a browser. It also incorporates a complete virtual PBX, with call flows, call recording, IVR, SMS, call transfer, and many other capabilities, as well as a mobile app,…

Telecom News

Colt Technology Services selects Infovista KLERITY to deliver VoIP Service Assurance across its international network

By Aiste Kryzanovske February 24, 2022

Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe. Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

Telecom News

Sunrise UPC taps DIDWW to streamline international business communications for enterprise customers

By Aiste Kryzanovske February 2, 2022

Sunrise UPC GmbH, Switzerland’s largest, private telecommunications company supplying individual and corporate clients with mobile, Internet, TV and fixed network services, has teamed up with DIDWW, a global telecommunications operator providing first-rate VoIP communication and SIP trunking services, to launch its new business oriented product – Business Voice International. DIDWW and Sunrise UPC established the partnership to launch Business Voice International to provide local and national phone numbers for small and medium-sized companies situated in Switzerland and operating globally. This new service will allow businesses to improve communications with their international subsidiaries at a time when employee connectivity around the world is more important than ever. This collaboration will allow Sunrise UPC to provide reliable, premium quality, geo-redundant and fully compliant voice services with broad coverage. By leveraging DIDWW’s extensive phone number inventory, the Swiss operator will offer local and national numbers in more than 60 countries with…

Telecom News

DIDWW offers businesses global UIFN services

By Aiste Kryzanovske December 16, 2021

In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

By Aiste Kryzanovske September 9, 2021

DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

Telecom News

VOXOX and Telinta team up to offer a full portfolio of VoIP solutions to Internet Telephony Service Providers

By Aiste Kryzanovske August 5, 2021

VOXOX, a 5G-enabled AI cloud communications company, together with Telinta, a global leader in cloud-based white label VoIP switching and billing, today announced a comprehensive portfolio of solutions and a joint promotion for Internet Telephony Service Providers (ITSPs). Using Telinta’s hosted TeliCoreTM softswitch platform, ITSPs and their resellers can easily use VOXOX’s high-quality DIDs in over 100 countries, U.S. Toll-Free Numbers, SMS, and A-Z VoIP Termination to offer a complete portfolio of VoIP services. This includes popular services such as Hosted PBX, SIP Trunking, Mobile VoIP calling via a brandable smartphone app, Business and Residential VoIP, Conferencing, and WebRTC, and other services which combine the power of VOXOX’s network, with Telinta’s white label carrier-grade switching and billing. “VOXOX’s strategic focus on analyzing the data behind the billions of calls and texts we process monthly helps us ensure that our communication solutions are solving the biggest needs for our…

Telecom News

Vodafone and Nokia launch network anomaly detection service

By Aiste Kryzanovske July 22, 2021

Vodafone, in partnership with Nokia, has released a machine learning (ML) solution, operating on Google Cloud, to rapidly detect and eliminate network anomalies before they affect Vodafone’s end customers. Built using Nokia Bell Labs technology, the Anomaly Detection Service automatically recognizes unusual behavior in a mobile cell area. Typically, this behavior, if unnoticed for a prolonged period of time, could affect the quality of service. The solution gives Vodafone engineers the ability to rapidly resolve issues such as congestion on mobile sites, interference, unexpected delays, difficulties in transferring calls between different cells and call setup failures. Besides anomaly detection, the algorithm also pinpoints patterns of change that allow Vodafone to address performance issues before they affect the customer. The operator forecasts that the anomaly detection service will be able to automatically detect and resolve 80% of mobile network problems and capacity needs. This new innovative solution is…

Telecom News

Telinta and TransNexus help VoIP service providers comply with STIR/SHAKEN and robocall mitigation requirements

By Aiste Kryzanovske May 11, 2021

Telinta, a global leader in hosted switching and billing for VoIP service providers, and TransNexus, a leader in developing innovative software for telecommunications networks, jointly announced today a solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations. TransNexus has made groundbreaking innovations in robocall mitigation with its ClearIP software platform. Telinta has integrated ClearIP into its cloud-based softswitch. Together the two leaders can help VoIP service providers meet their STIR/SHAKEN and robocall mitigation requirements, helping customers to avoid having their traffic blocked. TransNexus offers services for Telinta customers based both inside and outside the U.S. When a U.S.-based Telinta customer signs up with TransNexus, Telinta will send a request to TransNexus to create a digital signature and Telinta will include that signature on subsequent calls as they are routed through Telinta’s platform. For Telinta customers based outside the U.S., TransNexus can…

Telecom News

Vodia to support former Panasonic customers

By Aiste Kryzanovske February 4, 2021

Vodia Networks, maker of cutting-edge software-based telephone systems, is pleased to announce it will provide comprehensive support to all former Panasonic partners in response to the electronics giant’s recent decision to discontinue its Panasonic PBX and SIP telephone systems. Panasonic users will need to source alternative communications solutions once these items are no longer supported, before the year 2023, and Vodia is ready to provide comprehensive, best-in-class cloud-based and on-premise multi-tenant systems to Panasonic customers. “Not only can we match the functionality of existing systems, we have also added important features that will improve the productivity of the users,” said Dr. Christian Stredicke, Founder and CEO of Vodia. “The ability to work from home, and from other locations with Internet connectivity, will play a major role in upgrading existing customers. We have a cloud solution ready for our partners, but for those who prefer to continue running their systems on their own, we also offer on-premise…

Telecom News

RingCentral introduces new SMS services

By Aiste Kryzanovske October 22, 2020

RingCentral, a US-based provider of high-performance cloud communications and collaboration solutions for businesses, has announced a new high-volume and fully integrated SMS service that allows businesses to send SMS messages and updates to their customers promptly and seamlessly. Developers can build custom applications by using the Application Programming Interface (API) that interfaces with RingCentral’s business communication platform. RingCentral also provides a service with pre-built applications that can be obtained from the RingCentral App gallery. By using RingCentral phone numbers for bulk SMS messages, companies can send one-time messages or bundle requests. In addition, the company supports message insights, such as status, logs, storage and analysis for more progressive compliance. The API also permits RingCentral customers to use SMS for services such as mass marketing, automated messaging, customer surveys, chatbots, two-factor authentication and one-time passwords. The API is currently in beta version and available as part of RingCentral’s…