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Audian joins Xarios to upgrade VoIP systems with cloud call analytics

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Audian, a Unified Communications (UC) solutions provider seeking to redefine the telecom industry, and Xarios Technologies, an independent software vendor and developer of advanced telephony applications, have entered into a strategic alliance agreement to bring the next generation of real-time call analytics and business insights to VoIP telecommunications systems. These leading companies in the telecom environment will help their end customers with new applications and provide integration between platforms that facilitate in-depth information and data-driven business solutions. Brandon Bazemore, CEO of Audian, said, “We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business. Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance…

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Telecom News

A quick roundup of the news in Telecoms | Week #38

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LG Uplus launches preliminary 5G roaming services in China South Korean mobile carrier LG UPlus is rolling out its 5G roaming service in China in partnership with China Unicom, a state-run telecom operator. According to the statement, LG Uplus teamed up with China Unicom for the 5G roaming service in April and tested out own services in China from June. The preliminary service was launched after the two companies completed linking their networks on August 16. LG Uplus said its 5G roaming service is currently available only on the LG V50 ThinQ smartphone, but soon it will be expanded to Samsung Galaxy S10 and Note 10 users with software upgrades. Read more at: https://tinyurl.com/yyyhqm3v Oracle strikes deal to provide cloud support for VMware workloads Oracle and VMware have announced a deal resolving their bitter dispute over how Oracle provides technical support for VMware users. The deal will make it easier…

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Uniphore raises $51 million to add AI to call centers

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Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Guides & Tips

Phone number porting – things you need to know when making the switch

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Do you want to change your telecommunication service provider, but need to keep your current phone number? This process is called number portability, and defines the mechanism and procedures that allow you to switch from one phone network service provider to another in any Licensed Service Area (LSA), while maintaining your existing number. Number portability offers customers the right to exercise their choice in selecting a service provider and, at the same time, avoid the inconvenience of being allocated a new phone number. This important facility provides the customer with freedom-of-choice and, as a result, generates competition among service providers encouraging lower tariffs, improved services and enhanced Quality of Service (QoS) of the networks. It is important to note that the portability feature only concerns the phone number, and is not applicable to services. In this article we focus on the complete porting process from start to finish and, at…

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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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Guides & Tips

Why do businesses need vanity numbers?

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Nowadays, there is a strong movement towards online marketing. However, the phone number will always remain an essential business identifier, and is often the first real contact that a customer has with a business. A vanity number has been proven to be an effective technique for making the right impression with your customers and adding visibility to your company, forming an integral part of a successful company branding strategy. What is a vanity number? A vanity (also called ‘golden’ or ‘special’) number spells out a specific word or a phrase when using a phone dial pad, or consists of a distinct sequence of digits, such as repeated digits or special number combinations. These are easy to remember phone numbers, such as 1-800-LAWYERS, 1-212-NYPIZZA, or 1-888-2477777. If you are in the process of considering a vanity number for your business, voip.review is here to help you make up your mind by…

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Telecom News

BITĖ launches a new cloud-based call management solution based on the phone.systems™ platform

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The Lithuanian mobile operator BITĖ has launched a new Smart call management service oriented towards its business customers, delivering full PBX services to mobile users. While cloud-based PBX services are now generic, BITĖ’s Smart call management service has fulfilled their specific and innovative requirement that the solution must be delivered over the standard mobile voice network, and should not require data services or the use of an app on the mobile device. The result is a seamless, simple-to-use, fully featured and high availability business voice service, accessible from any mobile device and being operating system agnostic. The solution architecture enables instant deployment of phone system extensions without any action required by the end users (business employees), eliminating the time and effort required by the business IT department and BITĖ’s customer service to configure, manage and support the service. “Phone calls constitute an essential and integral component of all…

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Telecom News

Vodafone – the first in telecoms to launch a Digital Human

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Vodafone New Zealand recently announced it will be the first telecommunications company to launch an Intelligent Digital Human in cooperation with a Kiwi company, FaceMe. While the identity of the Digital Human should be revealed within the next two months, it is already clear that the AI-based assistant will be of great benefit in improving the self-service experience for Vodafone’s customers, and allow staff to devote time working with more complex customer demands. “Great customer experience happens through meaningful conversations.  FaceMe has evolved AI technology to create Intelligent Digital Humans that are human-like in their appearance and interaction. Thanks to machine learning, they are capable of continuously learning how to anticipate our customers’ needs and better serve them,” explained Vodafone’s director of Customer Operations, Helen van Orton. Orton emphasized that this initiative is not a replacement for front-line customer service, but will rather aid in maximizing staff…

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People & Interviews

Meet Karolis Jurys – The Man Behind DIDWW’s Sales and Carrier Relations Departments

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Karolis Jurys, Commercial Manager at DIDWW, has a busy schedule managing two departments in the company: Sales and Carrier Relations. From his initial posting in the Support Department, Karolis has rapidly worked his way up through the organization and now fills this important position. During his eight years with the company, Karolis has taken part in 23 expos worldwide, and conducted hundreds of face-to-face meetings with customers and partners. Despite having a degree in business administration, he considers himself a technology and a sports lover. In his free time he browses the Internet to explore new technologies, plays games such as Counter-Strike and is competitive in basketball and squash. But after the birth of his first child, he now has very few spare moments between his responsibilities at work and enjoying his family. Karolis is a highly dedicated and motivated team member. “What I like about my work is that…

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