RingCentral, the California-based cloud communication and collaboration solution provider, has made a definitive agreement to acquire the cloud digital customer engagement platform, Dimelo. Dimelo is a single management interface enabling communications with customers through a variety of channels, including email, social networks, chat and mobile. This innovative platform is already in use by major companies across a number of industries, including Allianz, AXA, BNP Paribas, ENGIE, Orange and Telenor. “In today’s digital world, engaging with customers over digital channels is crucial to business success. With Dimelo, consumer-facing enterprises can transform how they engage with their customers. Simply put, Dimelo enables companies to vastly improve their customer interactions by delivering world-class integrated experiences across a multitude of digital channels. We’re excited to welcome the Dimelo team to RingCentral,” said the CEO of RingCentral, Vlad Shmunis. The addition of the Dimelo platform will expand the already considerable RingCentral solution…
Singapore’s leading telecommunications company, Singtel, has launched their cutting-edge network automation platform called Liquid Infrastructure. The platform is designed to help enterprises configure their networks, bringing deployment control and agility to the next level. Singtel presents Liquid Infrastructure as the ideal solution to ease the digital transformation process for companies, and at the same time helping to manage their network resources, saving time and money. “With Liquid Infrastructure, Singtel revolutionises the way network services are delivered to enterprises. We have integrated software-based network services to this platform to provide a versatile, robust and scalable solution that delivers critical network services where and when they are needed. By having the control of connectivity in the hands of our customers, we facilitate their transformation to the digital era through a superior and more agile network deployment and management experience,” said the Vice President of Global Products at Singtel’s Group Enterprise,…
A leading global provider of telecommunications solutions and services, Tata Communications, has announced the acquisition of the Dutch IoT specialist and mobile network enabler, Teleena. This deal is a clear investment in technology and talent that are expected to contribute to Tata Communications’ growth in the IoT and mobility markets. “The growth rate in the global mobility and IoT market is phenomenal: by 2021, enterprises’ spending on mobility alone is set to surpass USD 1.7 trillion,” commented Anthony Bartolo, the Chief Product Officer at Tata Communications. “Our vision is to create an environment where anything can be ‘born connected’. Providing everyone and everything in the world with seamless connectivity globally will support businesses’ digital transformation. The combination of the Tata Communications MOVE™ platform and Teleena’s technology and talent will help us fulfill this vision, and accelerate our growth in the mobility and IoT market.” This agreement did not…
The Lithuanian mobile operator BITĖ has launched a new Smart call management service oriented towards its business customers, delivering full PBX services to mobile users. While cloud-based PBX services are now generic, BITĖ’s Smart call management service has fulfilled their specific and innovative requirement that the solution must be delivered over the standard mobile voice network, and should not require data services or the use of an app on the mobile device. The result is a seamless, simple-to-use, fully featured and high availability business voice service, accessible from any mobile device and being operating system agnostic. The solution architecture enables instant deployment of phone system extensions without any action required by the end users (business employees), eliminating the time and effort required by the business IT department and BITĖ’s customer service to configure, manage and support the service. “Phone calls constitute an essential and integral component of all…
Earlier this week, a leading IT solutions provider Tech Mahindra, announced its partnership with Microsoft to build a blockchain-based robust ecosystem meant to tackle unsolicited commercial communications in India. This blockchain solution will be developed based on Microsoft Azure, and will comply with the regulations issued by the Telecom Regulatory Authority of India (TRAI). TRAI has been working with both these companies and other stakeholders to curb the profusion of spam calls and messages so widely spread across the country. While the initial step of introducing a “Do Not Disturb” registry in 2010 seems to be a success with 230 million listed subscribers, the telemarketers still manage to find fraudulent workarounds to obtain consent and continue delivering spam calls. “Blockchain as a technology is a powerful tool to combat the issue of spam calls and fraud risks, to protect user information, as well as the integrity of the telecom sector.…
Cisco Vice President Rob Salvagano recently announced plans for Cisco to acquire the cloud-base mobile platform provider, July Systems. July Systems specializes in location services for global enterprises. They collect and generate data-based insights by tracking customer movements within locations such as stores, malls, airports, stadiums and hotels, similar to the methodology used for compiling online browsing information. Headquartered in California, US and with a Global Development Center in Bangalore, India, July Systems has already collaborated with Cisco for several years on their Connected Mobile Experience (CMX). “We plan to add July Systems’ platform and business context capabilities to provide a unified solution on which our partners and customers can build and deliver a range of indoor location services for industries as diverse as healthcare, government, logistics, manufacturing, sports arenas, hotels, education and retail,” explains Salvagano. July Systems was founded in 2001 by Rajesh T.S. Reddy with funding of USD…
After years of hype, we are looking forward to the impending rollout of 5G networks. This transformational technology will lay the foundation for many future services and change how we view productivity. But how will 5G affect you? Speed and responsiveness It is not yet possible to state definitively what network speeds will be reachable, but it is fair to say that the biggest benefit of 5G to the average user will be the speed of this service. Early estimates have shown that data rates could be up to a thousand times faster than 4G, potentially exceeding 10 Gbps. In practical terms, everything we currently do on the Internet would be significantly faster, and these speeds would enable users to download an entire HD film in a few seconds. Responsiveness or latency refers to the time between a request and a response. The ultra-low latency of 5G will result in response…
Karolis Jurys, Commercial Manager at DIDWW, has a busy schedule managing two departments in the company: Sales and Carrier Relations. From his initial posting in the Support Department, Karolis has rapidly worked his way up through the organization and now fills this important position. During his eight years with the company, Karolis has taken part in 23 expos worldwide, and conducted hundreds of face-to-face meetings with customers and partners. Despite having a degree in business administration, he considers himself a technology and a sports lover. In his free time he browses the Internet to explore new technologies, plays games such as Counter-Strike and is competitive in basketball and squash. But after the birth of his first child, he now has very few spare moments between his responsibilities at work and enjoying his family. Karolis is a highly dedicated and motivated team member. “What I like about my work is that…
Fundamentally, Lina Zaboras is a people person. First thing every morning, the CEO of DIDWW devotes her time in walking through the company offices and taking the pulse of the team, because, as she says, “to us, relationships are everything, and only by developing personal connections, can we make a difference.” DIDWW views its staff as the distinction that makes the company successful. “We don’t see ourselves as producing products; rather, our people develop solutions,” Zaboras points out. “Almost every customer has very individual requirements, and it’s only by having dedicated and knowledgeable staff who can properly understand their challenges, that they can be confident of receiving a communications solution that will meet their needs.” Lessons learned outside the business Lina Zaboras’ appointment as the CEO of DIDWW was somewhat unusual. While she had ample skills and determination to take the business forward, her professional background in languages and education was very far…
Without a doubt, the new generation of VoIP Softphones has revolutionized the industry by allowing real-time, high-quality free calls to be carried out across devices. Furthermore, voice over Internet Protocol (VoIP) has become a vital tool for many businesses and companies. With that in mind, this is an in-depth comparison between some of the most notable VoIP softphones available today. 1. Call.Center Call.center is compatible with various operating systems, call.center is definitely one of the most multifaceted VoIP Softphones available right now. Using a single SIP line across various desktop and mobile devices, this app allows you to seamlessly take VoIP calls no matter where or when. In addition to having a variety of useful functionalities, this app aims at simplifying the configuration, management and secure deployment of your VoIP services. Due to its compatibility with various operating systems and devices, it may be somewhat difficult to install and configure.…

