Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
Sneak peek into Mobile World Congress 2023 Mobile World Congress, Europe’s largest telecommunications trade event, kicks off next week, and the major European carrier organizations have provided an early glimpse at what they will display. While many companies are selling and presenting various topics at the event, the primary themes appear to be the metaverse and 5G, with few practical use cases and some unique concepts such as how operators are exploiting APIs on their networks. The show might also include high-resolution ideas of driverless cars and self-driving drones. Read more at: https://tinyurl.com/bdhhndbn Ericsson to cut 1,400 jobs in Sweden Ericsson, a telecoms equipment vendor, has revealed its intentions to decrease its staff in Sweden by around 1,400 individuals as part of massive cost-cutting initiatives. The decision followed an agreement reached with trade unions to conduct a voluntary redundancy program. Ericsson presently employs around 15,000 individuals in Sweden and 100,000…
Broadvoice recognized as a top UCaaS provider by TrustRadius In its Winter 2023 “Best of” awards, TrustRadius named Broadvoice, a provider of hosted voice and unified communications as a service (UCaaS), as one of the top three products for Best Relationship, Best Value for Price and Best Feature Set in the UCaaS category. The awards are based on key data and unbiased user ratings from July 1 to December 31, 2022. The b-hive unified communications technology from Broadvoice offers virtual contact centers, cloud PBX, UC, collaboration tools and the next-generation b-hive Communicator for employees to use in streamlining communications and collaboration capabilities. Read more at: https://tinyurl.com/237r7ms2 Zoho announces their Trident UC platform Trident, a new platform for collaboration, productivity and communication experiences, has been unveiled by Zoho Corporation. Trident provides users with a single platform and lessens tool ambiguity by bringing together mail, messaging, audio/video conversations, calendar, tasks, and more…
France invests €750 million in 6G R&D For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…
T-Mobile US hacked and tried paying off the hackers Following a cyberattack last year in which the personal data of 30 million customers was stolen, US-based T-Mobile appears to have attempted to repurchase the stolen data. A third party contacted the hackers and paid them $200,000 to keep the information from leaking, but they sold it anyway. The data was allegedly sold on RaidForums, which appears to be an online pirate market. The US Department of Justice has issued an indictment against Diogo Santos Coelho, the site’s administrator. Read more at: https://tinyurl.com/395n4z87 SK Telecom teams up with Morph Interactive on metaverse functions SK Telecom has launched a new collaboration with Morph Interactive, a Seoul-based company specializing in computer system design and three-dimensional motion graphics. The two businesses have signed a strategic partnership deal in which SK Telecom will purchase an undisclosed interest in Morph Interactive and collaborate to create additional…
Verizon drives towards its goal of net zero carbon emissions Verizon has used the proceeds from its most recent $1 billion green bond to sign a number of renewable energy purchase agreements (REPAs) in an effort to make its operations more ecologically friendly. These REPAs encompass around 910 megawatts of new renewable energy producing capacity throughout seven states in the USA, with wind turbines accounting for around 51% and solar panels for the remaining 49%. By 2025, the operator claims it will have sourced or generated renewable energy equal to 50% of its annual electricity use. Read more at: https://tinyurl.com/4fzb629n Broadvoice to officially launch GoContact BPO offering At the Call & Contact Center Expo US, Broadvoice, a supplier of hosted voice, unified communications (UC) and SIP Trunking services for businesses, will demonstrate its new contact center solution for the business process outsourcing (BPO) sector. This new offering is the result…
