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Telecom News

GoTo Connect now equipped with IT helpdesk functionality

By Aiste Kryzanovske August 18, 2022

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time. Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application. In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

News Roundup

A quick roundup of the news in Telecoms | Week #31

By Aiste Kryzanovske August 5, 2022

Telstra to decommission over 160 5G sites More than 160 5G mobile infrastructure facilities will be shut down by Telstra. The local competition authority expressed worries that the installations were set up to obstruct and stop Optus, a competitor carrier, from deploying 5G services. Months after The Australian Financial Review revealed that Optus had complained to the Australian Competition and Consumer Commission (ACCC) about the sites, Telstra has accepted an enforceable promise to deregister them. Using the mostly untapped 900 MHz range, Telstra is said to have registered 315 new sites in January, mainly in major cities and rural regions. Read more at: https://tinyurl.com/2pnvk38t KDDI to compensate consumers for network outages A month ago, KDDI had its worst network outage ever, rendering voice and internet services unavailable to millions of Japanese consumers for nearly the entire weekend. KDDI statistics show that the outage prevented more than 7.65 million users from…

Telecom News

Vodafone and RingCentral launch UC solution in the German market

By Aiste Kryzanovske August 2, 2022

‘Vodafone Business UC with RingCentral’ has been introduced to the German market by Vodafone Germany and RingCentral, a supplier of worldwide business cloud communications. The newly released Unified Communications (UC) platform combines RingCentral’s flagship offering, RingCentral Message Video Phone™ (MVP™), with Vodafone’s mobility and 5G technology. Businesses now have another compelling option to migrate from their current infrastructure to the cloud thanks to this new unified communications solution. Vodafone Business UC with RingCentral enables staff to work from anywhere by providing a single app for team messaging, video meetings and a cloud phone system, and it provides a flexible yet dependable solution to handle the complexities of everyday work. In order to make communication and collaboration easier, this highly secure system offers call recording, HD video meetings, and many other new features. End users will also benefit from the numerous distinctive features, such as the AI-based Advanced Meeting…

Telecom News

Movius and Theta Lake announce partnership to scale mobile communications

By Aiste Kryzanovske July 28, 2022

Theta Lake, a provider of contemporary communication compliance and security solutions, and Movius, a provider of work-from-anywhere solutions for mobile voice, text and WhatsApp, have formed a partnership to help heavily regulated industry sectors scale secure and compliant mobile communications effectively and increase productivity levels. The combined solution of Movius and Theta Lake offers sophisticated mobile voice and messaging features, as well as integrated compliance capture, archiving and monitoring, all in a single, non-disruptive system that includes voice and electronic communications. Movius’ MultiLine technology provides a second, dedicated business line to any cellular device, allowing customers to securely divide their professional and personal communications while using a single device. The Movius AI-powered program also connects with major messaging applications such as WhatsApp, WeChat and Microsoft Teams, as well as prominent CRM platforms such as Salesforce. Theta Lake provides a cloud-first solution to facilitate archiving, securit, and compliance…

Telecom News

Schurz Communications launches UCaaS in cooperation with Alianza

By Aiste Kryzanovske July 21, 2022

The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market. Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes. Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider. Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…

VoIP Fundamentals

Top 10 VoIP providers in 2022

By Aiste Kryzanovske July 11, 2022

If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…

News Roundup

A quick roundup of the news in Telecoms | Week #27

By Vilija Simkiene July 8, 2022

Ericsson to be the sole RAN vendor for T-Mobile Netherlands T-Mobile Netherlands has appointed Ericsson as a sole supplier for the renewal of its 5G network. Soren Abildgaard, CEO of T-Mobile Netherlands, stated, “I am confident that with the support of Ericsson we will continue to offer our customers the best mobile telecom experience. We have been leading in 4G for many years and we are and will continue to be so with 5G. In recent years, we have built a globally acclaimed 4G network.” According to the Dutch mobile operator, the choice was preceded by an intensive selection process that assessed, among other things, quality, equipment performance, innovation, sustainability and costs. Read more at https://tinyurl.com/4szfd6m4 Nokia and LG U+ collaborate for 5G Advanced and 6G The South Korean mobile operator LG U+ has signed a Memorandum of Understanding (MoU) with Nokia to cooperate on the next generation of wireless…

News Roundup

A quick roundup of the news in Telecoms | Week #24

By Aiste Kryzanovske June 17, 2022

Intel and Exfo release tool for 5G issue detection Operators will be able to monitor a 5G network in real time thanks to a new solution developed by Exfo, a Canadian telecommunications testing company, and Intel, a US chip manufacturer. The new service, dubbed “Exfo’s full-stack assurance solution,” is marketed as a way for 5G network operators to detect and correlate service degradation concerns.The software is said to combine system, monitoring, and telemetry data flows, monitor them in real time, and respond quickly if a fault is detected. Read more at: https://tinyurl.com/9x66wd2z Qualcomm’s €1 billion antitrust punishment lifted Qualcomm was fined €997 million by the EU in 2018, in what was considered as a major victory for regulators over ‘big tech.’ The General Court, Europe’s second-highest court, has now overruled this order. The complaint concerns Qualcomm’s payments to Apple running into the billions of dollars between 2011 and 2016 to…

Telecom News

DIDWW and ID Travel Group cooperate to enable high-quality VoIP communications for travel advisors globally

By Aiste Kryzanovske June 8, 2022

DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia. As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers. With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents…

News Roundup

A quick roundup of the news in Telecoms | Week #19

By Aiste Kryzanovske May 13, 2022

RingPlan making phone automation possible With the addition of business automation to its range of services, RingPlan, a Southern California VoIP provider, is transforming the way people use their phones. VoIP phone services, video conferencing, business text messaging, and digital fax services are all part of the RingPlan platform. The newly-introduced RingPlan Sidecar is a user-configurable library of functions that may be used to construct unique automation sequences. Users may create up to 48 unique sequences that they can call up at any moment to execute a range of time-saving activities. Read more at: https://tinyurl.com/2ztxhz9d DT partners SKT to bring metaverse to Germany SK Telecom (SKT) and Deutsche Telekom (DT) have formed a collaboration to provide Ifland, South Korea’s metaverse platform, to German users. The partnership will see the two conduct a live platform trial by the end of the year. According to reports, the test will feature the building…